Canadian uni blames users, 'isolated technical problems' as new Workday system fails to pay 700 temps on time

Montreal's McGill University has left 150 temporary workers unpaid as it struggles to iron out technical problems and user training following the introduction of a new Workday HR and payroll system. At one time the new cloud-based system, which went live in August 2020, left 700 workers facing delayed payments. The Canadian …

[beep54]

So not only Situation normal All F***ed Up, but also Hey, Not Our Fault!

[RM Myers]

SOP - BTU

Standard Operating Procedure - Blame the User.

[YetAnotherJoeBlow]

Higher Education

"There are no issues with McGill's payroll system as a result of the transition to Workday," a spokeswoman said in a statement."

"Approximately 150 of these new hires are still pending in Workday, with the result that pay and access to some university systems continue to be delayed."

"An additional 700 of these new hires had experienced an initial delay in pay, which had been corrected, she admitted."

And finally:

"Investigation of the cases indicates that about half of them are attributable to isolated technical problems and/or to patterns of misunderstanding or repetition of certain errors by users."

Translates to It has a shite UI - No one can figure it out.

And this an institute that teaches. The takeaway from this is - see how you handle mistakes - shift the blame. Ok students next subject.

[Sgt_Oddball]

Re: Higher Education

Come now, we've all seen users move to a new product and completely fudge it because they don't understand the differences between the old and new (playing as devil's advocate).

The best people to ask on the truth of the matter would be the local BOFH.

[IGotOut]

Dear Devs.

If people can't use software designed for Joe Bloggs without spending several days in the classroom, your UI is shit. End Of.

[richardcox13]

Re: Dear Devs.

Developers rarely get to choose the UI.

I've had to develop some terrible UIs, but that's what the customer wants. One can only ask "are you sure?" so many times before being rude.