I can hear the conversations already
System: Good morning and thank you for calling Verizon customer support. How can I help you?
Client: I am trying to activate a new phone online, but it says that the eSIM requires me to call for activation.
System: I will help you resolve this situation. First, may I have the phone number you are using to call us so we can call you back if needed?
Client: Sure. Here it is.
System: And now your subscriber number?
Client: Here.
System: And your pin?
Client: Here.
System: Thank you. The SIM card slot is usually located on the side of your phone or in the battery compartment. You may notice a small hole.
Client: Wait a minute. I have an eSIM problem, not a SIM problem.
System: You can use a paper clip to eject the SIM card tray from your device, but make sure to turn it off before you do so. If there is an existing SIM card in the device,
Client: Stop. Cancel.
System: ... remove that card from the tray and insert your new Verizon SIM card.
Client: Other query. Help. Not my question.
System: There is a triangular cutout on the card which should align with the tray.
Client: If I wait it out, will it let me do something else?
System: If your SIM card is too large for the tray, you will need to break out the smaller card ...
Two minutes later:
System: Has this solved your problem?
Client: No.
System: I'm sorry to hear that. How can I help you?
Client: Activate new device.
System: I am capable of recognizing human language. Please phrase your request in full sentences.
Client: I am having trouble activating a new device.
System: I will help you resolve this situation. Is the number you are activating the same as the number you provided earlier? That number was two [long pause] four [long pause] eight [long pause]
Client: Of course not; I can't activate, so I have to call you from a working line.
System: six [long pause] zero [long pause] [...]
Client: [after number has been read] No.
System: May I have the number of the line you are trying to activate?
Client: Here.
System: Thank you. This line is not associated with any devices on your account.
Client: Right.
System: Has this solved your problem?
Client: No.
System: I'm sorry to hear that. How can I help you?