They have much to do
I am dealing with HLURB a govt housing authority.
They moved Office in September to a shiny new block.
As of now, there are no landlines connected, although someone must have internet to update web pages, (I suspect off site).
One cell phone works provided it is placed near to a window.
Currently they only in the office on thursdays if we can catch them via the one cellphone.
They accept no visitors during current climate.
Most files are paper based in filing cabinets.
Forward planning don't really exist here.