Damn guilds!
"... awfully strange that Apple took the best part of the week to confirm this."
Tim here,
Well... you got to hire these writers man that are guilded, have unions, agents etc... it's a pain. You can take a risky approach and send out a company wide email looking for under grades with creative writing experience, but that usually turns into a "reimagining" of Fear and Loathing in Las Vegas with a touch of Twin Peaks, so you're kinda of cornered by time on spinning an excuse once you're caught red handed. Honestly, just put the blame on the user for whatever the problem might be, in this case, for physically moving with the phone. It, it, it's just too much... just make them go away.