back to article MailChimp 'working' to stop hackers flinging malware-laced spam from accounts

Email newsletter distribution service MailChimp has promised to act on the abuse of accounts to send (frequently) malware-tainted spam. Security experts have been complaining with increasing frustration that the problem has been going on for months. MailChimp is widely used for sending newsletters, bulletins and in some cases …

  1. Alan J. Wylie

    I've been getting them: 10 in the past month, two only yesterday. I'd just blacklist their IPs but Let's Encrypt use them (mandrill.com / mandrillapp.com / mcsv.net / ROCKET SCIENCE GROUP are all MailChimp aliases).

    List of delivery IPs here: https://mailchimp.com/about/ips/

    1. CrazyOldCatMan Silver badge

      I've been getting them: 10 in the past month

      Likewise. In my case it's pretty easy to detect them - they all appear to be going to a webmaster@ address on one of my domains. And the only email that ever gets is spam so it's pretty much all being sinkholed.

      What little gets past the various RBL/anti-virus scans on my firewall anyway.

  2. Chris Hills

    Good

    The reason people have to resort to commercial mail services is because of the cartel that has a stranglehold on mail delivery. This might make domain operators start to treat all mail equally again and stop outright blocking mail based on out of date blacklists of other spurious methods.

    1. katrinab Silver badge

      Re: Good

      I use blocklists because they work. They block about 70,000 emails per day on my personal domain, which receives about 5-10 legitimate emails.

    2. Kevin McMurtrie Silver badge

      Re: Good

      Cartel? I run my own mail server and it works perfectly well. You need a static IP address, reverse DNS, valid MX records, SPF record, and don't spam. That's it.

      1. Ole Juul

        Re: Good

        I get away without most of that and successfully send a lot of email. About my only claim to fame for my mail server is that it's a clean IP. Yeah, I guess I'm lazy, but it just goes to show you that if I can do that there is effectively no "cartel".

      2. CrazyOldCatMan Silver badge

        Re: Good

        You need a static IP address

        On a commerical IP address block - otherwise most SMTP servers will block you (mine included - all the RBLs I use block email from home-user IP addresses) unless you use your ISPs mail server as a smart relay.

  3. Dr Who

    So, I integrate my in house systems with the Mailchimp API. My in house system security is a pile of shite and we get compromised, giving the attacker full control over my Mailchimp account without needing to log on to Mailchimp directly (so the 2FA thing is actually irrelevant).

  4. sitta_europea Silver badge

    The article states:

    "Tainted messages sent through the MailChimp network are a particular problem because they will pass authentication checks."

    Not here they won't.

    We've blocked anything and everything from mcsv, mailchimp and their ilk since at least January 2015.

    1. Peter2 Silver badge

      My spam filtering is done by looking at the contents of the body and assigning a score to particular words. You can assign postive or negative scores for particular words and anything passing particular thresholds gets quarantined or deleted in the software i'm using.

      The word "unsubscribe" has a very hefty positive figure on it which is only surmountable if it contains a lot of industry specific words.

      Any executable files (exe, bat, vbs, etc) gets arbatarily deleted at the firewall as does any zip files containing any of the previously mentioned file types. Anything containing Macros is quarantined and marked as suspicious.*

      Unsurprisingly, while all of our normal transactional mail arrives at it's destination unhindered very little spam or virus laden shit makes it to the end users.

      * We're an office that should only receive word, excel and PDF files normally and so can afford to be picky. We're also a really, really big target for scammers due to holding lots of money in the bank so need to be rather more careful than average.

      1. ralphg820

        Unsubscribe is legally required

        The problem with tagging 'usubscribe' as a word in possible spam message is that Usubscribe is required legally by all firms operating in Canada. (Might be the case in USA, too.)

        1. Weiss_von_Nichts

          Re: Unsubscribe is legally required

          Unfortunately, "unsubscribe" and the referring "x-unsubscribe-address" header are not only easy to forge but even easier to misuse as address verificators. So you can bet on them showing up in anything you've never subscribed to. (You probably have after trying to unscrubscribe, of course... :( )

          1. CrazyOldCatMan Silver badge

            Re: Unsubscribe is legally required

            referring "x-unsubscribe-address" header are not only easy to forge

            Pretty much *any* SMTP header is pretty trivial to forge - even if only by copying it from a legitimate email. The only reliable ones are ones added by *your* system.

            And even those can be forged.

        2. Anonymous Coward
          Anonymous Coward

          Re: Unsubscribe is legally required

          The problem with tagging 'usubscribe' as a word in possible spam message is that Usubscribe is required legally by all firms operating in Canada. (Might be the case in USA, too.)

          Depends what you want to block. "Unsubscribe" means it's sent from a mailing list, and is therefore not a business email targeted to some specific user at my company. Then again, real spammers don't have "Unsubscribe" links.

          1. CrazyOldCatMan Silver badge

            Re: Unsubscribe is legally required

            Then again, real spammers don't have "Unsubscribe" links

            Au contraire - some real spammers (what we used to call UCE) do as a way of checking that the SMTP address is real. If someone follows an unsubscribe link from your email you know (pretty much) that it's a real email address. And, as such, it's worth more to other spamming scum.

        3. teknopaul

          Re: Unsubscribe is legally required

          Surely only ones that are sending automated email. We certainly dont have to put unsubscribe in a normal email.

    2. Anonymous Coward
      Anonymous Coward

      "Tainted messages sent through the MailChimp network are a particular problem because they will pass authentication checks."

      Like hell they do. We block everything Mailchimp. We fired the last sales exec that tried to use them to circulate promotional email, and we consider any of our customer data shared with Mailchimp to be a breach under GDPR.

      Mailchimp needs to die with as much noise as possible so the spam slinging retards in sales and marketing finally get the message.

      1. Mongo 1

        Hazard of Mailchump

        Authentication Checks may mean checks of links in mail.

        Mailchimp changes many links to point to list-manage.com, so real link is not visible. Enter zero-day links.

        http://mainsleaze.spambouncer.org/october-2017-in-spamtraps-esps/

        Be careful - Rocky Science Group do have some transactional customers, not just rump of Mandrill.

    3. Weiss_von_Nichts

      Exactly my experience. Mailchimp, mcsv and their countless aliases seem to have been sending out their customers' (unsolicitated) "newsletters" without any checks on legitimation for years. Honestly, I've hardly ever seen any legit mail from them going through or MXs - but tons of spam and a significant number of scamming attempts.

  5. Anonymous Coward Silver badge
    Thumb Down

    I've recently resorted to giving mailchimp originated messages a bit of an extra score in the spam filtering system. They get a higher score if it's from mailchimp and has the reply-to set to gmail, outlook.com, etc

    There have been a couple of FPs but nothing compared to the number of messages flagged.

  6. Doctor Syntax Silver badge

    “It is unclear how spammers managed to gain access to MailChimp's systems"

    Really? I thought it was perfectly clear. I regard MailChimp and those like them as spammers.

    Come May I'll be making it clear to anyone I do business and who shows signs of thinking otherwise with that they do not have my permission to send any of my personal information, namely by email address, to MailChimp or any of the rest of the spamming industry.

  7. Shadow Systems

    I like homophones.

    My screen reader said "MailChimp" & I knew what that was, but my brain heard "Male Chimps" & envisioned a million monkies at a million terminals all banging on the keyboards trying to code. Cue the screeching, feces flinging chaos of a MS dev team! =-D

    1. CrazyOldCatMan Silver badge

      Re: I like homophones.

      "Male Chimps" & envisioned a million monkies

      <Sharp intake of breath>

      They don't *quite* have the same reaction as The Librarian to being called a monkey but it's not worth the risk..

      1. Agamemnon

        Re: I like homophones.

        A Terry Pratchet reference before 10AM puts a smile on my face.

        May I buy you a pint, sir?

  8. Blockchain commentard

    What can you do about it?

    Do as I did, years ago. Tell MailChimp to blacklist my email addresses from their system. This stops 3rd parties who've brought my email address from spamming me. And it works.

    I also occasionally try to put my email address on mailing lists and they get rejected from MailChimp.

  9. MAH

    Depends what you want to block. "Unsubscribe" means it's sent from a mailing list, and is therefore not a business email targeted to some specific user at my company. Then again, real spammers don't have "Unsubscribe" links.

    actually in Canada, all companies are supposed to have unsubscribe links in all email originiating from a business regardless of its content like (hey, want to go for lunch).

    1. CrazyOldCatMan Silver badge

      "Unsubscribe" means it's sent from a mailing list, and is therefore not a business email targeted to some specific user at my company

      This is utterly wrong. One of my old email aliases was used to sign up for an IT conference. Since then I've had tons and tons of UCE ("unsolicited Commercial Email) sent to that address. Almost all of those UCE emails have an unsubscribe link (for all the good that does). And I very, very definately didn't consent to that alias being used for anything other than emails related to that specific conference but it got sold anyway.

      Eventually I got that alias dropped and my spam level fell by 90%.

  10. TrumpSlurp the Troll

    I quite like MailChimp

    It worked really well for a small charity group to run a self managing mailing list.

    I am open to an alternative with similar functionality. The real issue seems to be a lack of security combined with a lack of virus scanning. So they need to clean their act up before another system takes their market. There is an obvious need.

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