@James
I agree with you about the scratched disks. I had a sub when they were called screenselect. They were fine for the first three or four months then they started to throttle my turnaround on DVD's. It could sometimes take up to a week to turn a DVD around. They also sent out TV series disks in the wrong order numerous times and towards the end of my subscription the disks were often so badly scratched they wouldn't play.
Their customer services were shit. The only way you can communicate with the morons is by web forms, no phone numbers. The response time to respond to a complaint was appalling, I could pop in a support request at 9am one day and more often than not it wouldn't get answered until the next day, and often the replies were just plain fucking idiotic, sometimes it'd take 3 days to fix an issue that a simple phone call coulda resolved in seconds.
All in all I thought it was a pretty fucking awful experience and I suspect that's why they changed their name to lovefilm. Sadly they seem to rule the roost with regard to this kind of service. A mate had blockbuster's service and he found it equally disappointing.
And...to add insult to injury when I closed my account, they didn't really close the account, they made it dormant and continued to spam me with email and snail mail.
I now just rent from my local vid shop, buy what I like and steal the rest.
Paris, because she enjoys a good movie at home now and again.