C For Hell – Day Two: Outage misery continues for furious C4L customers C4L has zero clue about when its network will return to normal service, nearly two days since the outage first struck the cloud provider. Customers have, in the meantime, continued to grouse about the severe disruption the Total Inability To Support Usual Performance (TITSUP) incident has caused to their businesses. Roughly …
Whenever stuff like this hits companies they always use the same tired line "It's only a small number of people affected".
No, it's a CUSTOMER that's affected. The people who pay your bills. Stop treating them like they don't matter and if the number really is that small why are you not pro-actively contacting them?
There were a number of comments on the previous article about in-house versus hosted. I have also heard it from hosting providers.
They often say, we can provide tier 1 security with multiple redundancy at vast expense that you would not be able to afford in house.
However when things do go seriously wrong the cloud provider will be working on many customers starting from the biggest/loudest of those down to the smallest. If something goes wrong on our in house box 100% of the effort and multiple people will be working solely on our platform to bring it back up, who are also able to provide much better timescales for a fix or decide the best route (fix/recover from backup) for our company and not have to worry about "other clients".
It's called a business opportunity.
Because these days, anything that helps you shaft your competitors is fair game.
I'm sorry, you thought that morals are still important ? Come with me, I'll have you pass the Managerial Moral Vacuum Initiation certification, then you'll be fit to pass the Sold Your Soul To Capital certification and you'll make millions every year.
Agreed ? Don't bother signing, Vlad here will seal the deal with a little bite. You don't mind needles, do you ?
"At C4L we specialise in providing 100% uptime and security to protect you from the results of disasters when using such a setup. We will ensure that all of your data remains available in the event of fire, theft or other data loss. We can also ensure that should you lose an office/site, then your staff can continue to work as before from either home or another location with no interruption."
Still, they could have claimed 110%, like a footballer. So s'pose that's humble of them.
We can assure you that Fluidata look to sell based on its own capabilities and offerings, rather than focussing on issues that people may be having with a different provider.
The social activity mentioned is an isolated incident and has been dealt with internally. In our industry, we must remember to remind sales executives of the technical reality of the situation, and in the process, avoid situations like this potentially developing again.
"We can assure you that Fluidata look to sell based on its own capabilities and offerings, rather than focussing on issues that people may be having with a different provider."
Well, everyone in Fluidata apart from the sales team, who appear to be up for trying to sell based on just about anything.
Well, as a company that uses others misfortunes to push sales, and then, rather than contacting the author of an article to provide comment, just splats into the comments area with a crappy PR spunkbubble, I've decided to add you to the list of companies to never use.
Although the fact you describe your 'cold call spam' social media types as 'sales executives' was more than enough to do that anyway.
Professionalism - you've heard of it.
1, Fluid data, u lot need to be shot, its like an undertaker hanging around a hospital toting for business !
2, Yes i probably understand its crap, but no one seems to give a rats a$$ when Microsoft, Amazon AWS etc etc goes down - let C4L stabilize their network - has anyone actually phoned them and offered any technical assistance ?!
Maybe fluid data should as they "seem" to have the solution !
Leave fluidata alone, they're not the company causing 2.5 days of downtime for some customers - which includes packet loss to the point of disrupting services.
This outage is related to the outage in july where they had to take a 100g link out of service. They put it back into service without knowing the cause of the original problem and sure enough the problem came back.
I didnt think there were companies like c4l left anymore they usually die off
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