lmao
Thats inspirational :D go Rufus go... (and I truly mean it!)
It appears that the now-legendary Rufus - he of Gadspot.com's battling tech support who called one customer a "a pain in the butt" then reserved the right to "server" him "for being mean" - has has become a torchbearer for obstreperous dictionary-dodgers worldwide. Yes indeed, try this anonymous recent comment to our original …
Rufus brings up an interesting point, how to treat customers who are both open topped and not phesant. but I'd rather start a conversation about what we would like our customers to do to make it a better interaction.
A Guide For Users - Dealing With Technical Support Staff
Please be aware that computers are immensley complicated - more so than engineers.
If the computer has developed a fault, it is often best to turn off the machine and restart it before calling the support line.
Even if the rebooting solved the problem the problem should be reported.
Helpdesk staff are rarely experts in all the areas that relate to your issue.
Mention early in the call if the item has ever worked and try and think if anything else might be relevant, eg. there's a powercut or you dropped it down the stairs.
Follow instuctions and report back on your progress with plenty of verbal confirmation and interaction.
If you want to know, ask and if you are uninterested try and be polite - sometimes engineers need to talk things thru to clarify their own thoughts and are rarely gifted with the ability to properly judge the level of detail each caller would like to hear.
Please add/amend