Reasons for CPW woes
I really really hope that company goes titsup
They provide a dire broadband service (I've never used them but know plenty of people that have) with dire support, DNS problems, throttling of applications that aren't P2P at all, you name it, they can screw it up.
As for dealing with their core incompetency let me twll you of my couple of experiences with this dreadful organisation.
1) About 8 years ago I had an excellent Ericsson S868 mobile, unfortunately it fell off my belt one day onto its aerial which bent and seemed to be affecting call quality, when I got home I proceeded to look on CPW's site for a replacement one (went to the site thinking that it was unlikely that they would stock such a part in my local branch)
Found the screw in aerial I needed and proceeded to order.
When it turned up they had sent me an aerial for an A1018 rather than an S868, therefore it would not fit, fair enough, mistakes do happen so I ring up 'customer services' and tell the guy that I had been sent the wrong part and asking whether he could arrange a swap "what do you want me to do about it?" was his helpful response.
So I went to the local branch and asked to speak to the manager, the salesbod was unwilling to get the manager or give me a refund until I told him that I would hand the matter over to my credit card company to recover the purchase price, the manager came out and was extrenely apologetic and said he would feed back about this, he checked for the part and said they did not have one at all in CPW and so gave me a refund.
2) Fast forward a few years and I was looking for a SIM free Motorola V600, I went with CPW as they were the cheapest, I ordered the phone and got a delivery date (which was a saturday) I booked the day off and nothing showed up (it showed up on a tuesday while I was at work and so I had to go down and pick it up from the courier depot.
I mailed to complain, even just an apology would have been nice, but I got bugger all response from them so frankly I think its not surprising that their sales are decreasing.
Here's to a bankrupt Charles Dunstone.