It will only be news when...
"customer satisfaction and profitability up considerably year on year"
...Customer satisfaction reaches positive numbers
I popped into PC World last week in need of a set of precision screw drivers so I could swap a laptop hard drive.
"Sorry sir, we don't sell screw drivers of any description" was the response.
Goes without saying that had I bought the hard drive from them then I would have been going straight to the tills for a refund