Lots of sky hate - not sure why...
I'm certainly no fan of the Murdoch empire, but living somewhere that has (until recently) had no real alternatives to Sky for TV, I've got the full package, TV, Phone, Fibre Broadband.
I don't recognise any of the poor service comments - like the poster somewhere above, I spend a fair bit every month, maybe that's why. All of my experiences with Sky customer services (and there haven't been many as nothing really ever goes wrong) have been genuinely first class.
When I moved to them (from O2 incidentally) about a year ago, the change over was simple, and I got 38Mbps from my "upto 40Mbps" service - reliably, all day, every day (and it is genuinely unlimited as well) When I challenged them over charging a long standing customer £50 to have Openreach come out to install it, they waived the fee.
The house move service was also flawless - If I'd have been able to give the 14 days notice they ask for, I'd probably have had the Fibre Broadband on the day I moved in, as it happened I gave them a days notice, and we were up and running again inside a week.
My only complaint about Sky broadband is the router - whether it's the older ones or the new "sky hub", they are utter rubbish, and Sky don't make it easy to use your own kit but it is possible with a bit of effort.