...and nobody's surprised!
I had a Motorola once - the v3x. "One of the most powerful 3G phones on the market". Massive megapixel camera. Huge resolution screen. Haptics vibration features. Stereo speakers on the phone. Best of all, it looked sexy and had blue LED lighting.
Three weeks later, I sent it back and got a Nokia. Why? Because the text message application crashed. It was too clever; it learnt words that I used frequently. But if I used one key combination to type two different words with equal frequence it would surprise me with which one it would put on the screen.
Take any other phone, and you know that when you press 63 you get "of" and then you can change it to "me" - the Motorola would see which word you have used more and would display that one first. So I'd need to wait for the phone to display what I've typed on the screen (I haven't seen a use for a keyboard buffer since Windows 3.1) and then I'd have to alter it.
Also, I have a big phone book. Huge. I've been using mobiles since I was 15, and it's a good few years on from there. I've taken most contacts with me, and the synchronisation software had quite a problem with taking a contact (with DOB, photo, email addresses, postal addresses, etc) and either filtering what it can't handle or storing it all on the phone.
Once I did get it all on the phone, and the phone book application failed to load.
So, I sent it back, received my Nokia, installed the software, synchronised my entire phone book no questions asked, and have been a happy Nokia fan ever since.