Call Centre Staff in Lack of In-Depth Knowledge Shocker!
In other news:
Antivirus software that nobody has heard of isn't very good.
Water is wet.
Sky is up.
etc.
Antivirus testers have backed up Samsung's protestations that the detection of keylogging software on brand-new Samsung laptops was just a false alarm. Mohamed Hassan, founder of security consultancy NetSec, raised the alarm after a scan revealed that two newly purchased Samsung laptops were infected with StarLogger, a …
- why does everybody take for granted that the Samsung supervisor did really tell him tthey had done this on purpose to monitor use of their computers... it's that guy who says it, and his credibility isn't exactly at the top at the moment.
- what's the use of those certifications the guy has (MSIA, CISA, CISSP) - do they teach you that "The findings are false-positive proof since I have used the tool that discovered it for six years now and I am yet to see it misidentify an item throughout the years" (quote from his article @ http://www.networkworld.com/newsletters/sec/2011/032811sec2.html). Should I add "The fact that on both models the same files were found in the same location supported the suspicion that the hardware manufacturer, Samsung, must know about this software on its brand-new laptops." which indicates that the guy, apart from beeing a^H_THE_ security guru, is also incdredibly tech-savvy. Now I realize, compared to this obvious genius, how I am only a dwarf.
I know its just pure rant but this non-story is a big fail in the whole security information industry.
@olivier:
"The findings are false-positive proof since I have used the tool that discovered it for six years now and I am yet to see it misidentify an item throughout the years" is 110% bullshit.
GFI should ask Mr. Alphabet Soup Hassan to give their shill money back.
Just another media whore security consultant salivating for their 5mins. I bet he thought this find would get his security company some good exposure. Well you got your exposure alright
http://www.linkedin.com/pub/mohamed-hassan/7/950/77
I wish LinkedIn had a Weaknesses subsection, so that you could add 'Malware Analysis' to it after this incident, Mr.Security Professional.
before Sunbelt was bought by GFI. I never did understand what, exactly, GFI thought the value of Sunbelt was.
During the brief period when I trialed their antispam/antivirus box, I learned that they were using another outfit's good and very expensive definitions on it - and to cut costs, didn't actually license it properly but paid per update. This meant that it wasn't auto-updating but only updating when something really nasty was on the loose.
after their staff pulled the truth like taffy on a mailing list discussing the issue, I sent it back.
And I will never again do business with a company in Florida. Seriously. I've had nothing but bad experiences with folks who decide to run businesses from there.
How the hell can the conclusion be "[...] Firstly, why VIPRE Antivirus, from GFI Software, detects malware in empty folders simply because of their name, and secondly about the quality of information provided by Samsung's tech support staff."
Where's the "thirdly, how can a founder of a security consultancy blindly trust his AV (and why does he use a AV?)"