Steria vs. Capita?
Can we arrange for them both to lose, somehow?
GJC
Sopra Steria has expanded its legal challenge to a major UK government contract award after obtaining an unredacted copy of the agreement between Capita and the Department for Work and Pensions (DWP). The company alleges that previously undisclosed terms gave Capita preferential treatment, reduced the outsourcer's exposure to …
Bizarrely I’m rooting for for Sopra Steria here …. As this bringing some of this bollocks out into the light.
TBH both of them should suffer Debarrment from Government contracts using the 2023 Procurement Act … but this will do for now.
https://www.gov.uk/government/publications/procurement-act-2023-guidance-documents-procure-phase/guidance-debarment-html
That's how I read it too. As I read things, it means Crapita could deliberately bid low, knowing that there are deficiencies, and then ask the customer (i.e. us taxpayers) to pay for fixing their screw ups. Given Crapita's track record, that secondary (and presumably unbounded) bill could be "quite a lot of money."
As I recall, Capita have already admitted to shareholders that they're taking a massive hit on the contract in question, so they're not actually getting paid for things they may have left out. They probably will be paid to put right any things that Whitehall left out, but that's how all big services contractors milk government. When Sopra or anyone else appraise an invitation to tender, the first thing they'll do is prepare a list of things they're confident have been omitted, and which they can make all their margin on.
The only things unusual here is that (a) Capita lowballed far below every other companies lowballs, (b) Capita fluffed up and couldn't actually deliver the service because of their own optimistic assumptions about how much work they needed to do, and (c) Sopra are daft enough to think that the long term impact of this high profile legal challenge will not be harmful to the whole ecosystem of big outsourcers feeding off government.
That's what's called servitization, apparently..
I.e. there's more money in selling shitty 'outcome-based' services (on which there are a plethora of side channels to monetise other people's data, and legally wriggling out of any failure to provide the outcomes promised) than selling actual products. And now our economy has been so hollowed-out as to have become dependent on this infernal practice