7 in 10 enterprises expected to abandon vendor-built agentic AI by 2028

Gartner predicts that by 2028, 70 percent of enterprises will abandon agentic AI systems built with vendor assistance as costs climb and customers struggle to modify the technology without outside help. What the consultancy calls forward-deployed engineering (FDE) embeds a vendor's engineers with a customer to build and deploy …

[blot-on-the-landscape]

if you're going to use agentic AI

Wait!

or get something into the vendor's contract to cover knowledge transfer to perm staff and/or documentation or stick something in the contract to say anything broken will be fixed on a time and materials.

The biggest winners are the vendors, applying bullshit to a process that's been running for years, they know will eventually break and give them more work to fix it and the company is the mug for thinking it will all be done by agentic AI, Tommy Cooper "Just like that". It's probably sacrilege to use AI and Tommy in the same sentence since he was a legend and AI has a long way to go

[theOtherJT]

FDE....

...or "Contractors" as we used to call them.

You get a contractor in to set up your system for you, then they go away, and then in a year when you need to change something the contractor has to be brought back in at $$$ an hour to do it because no one on site knows how the system works.

Now, I don't know about you, but I'm pretty sure we've seen this shit before...

[Anonymous Coward]

Re: FDE....

As a non-mercanary contractor, I've seen this from the other side.

In the early '00s, I, as a contractor, and a number of my contractor colleagues, together with a couple of permies embedded for knowledge transfer during the process, developed an automated rapid deployment environment for business systems. Alongside the delivered system, we had the permies involved, we delivered documentation and even a training program with full materials left for them. It was well designed, elegant and extremely efficient.

I came back on another project a couple of years later only to find the that instead of maintaining the system, they had not carried through, and changes to the build process was being carried out by hand on top of the original system.

It was not that the people there were not capable, it was that the management did not commit the correct experienced resource from their teams to keep the process updated. They accepted after the fact hacks, and this eventually ruined the process.

It was very upsetting.

[ecofeco]

Wasn't the whole point to NOT need experts?

I love it when they are hoisted by their own petards.

That's the kind of comedy that NEVER gets old!