I'm not shocked...
less than a year ago, a customer relationship manager (CRM) in my company had got an e-mail from their customer complaining about access to an SFTP server. Rather than asking important details (WHICH sftp server? -- my team alone managed around 30, and there were lots more at other teams) What is the error message? What account name?), they just blindly forwarded the useless e-mail to a randomly selected team in the company. They forwarded it on to other randomly selected teams. Probably six or seven forwards before it hit me -- don't know if it is one of my servers, but at least I'm going to ask the questions. By this point, there are probably 100 individual people in this e-mail thread.
"What server is this regarding? What, exactly, is the error they are seeing? What is the login name they are using? DO NOT SEND ME THE PASSWORD". Yes, I explicitly told them not to send the password. Why? Because I'm aware of the intelligence of the average CRM at my company. A few minutes later...the CRM "REPLY-ALL"s with the username, the server name, AND THE PASSWORD FOR THE ACCOUNT (but not the error message). The password has just been sent to 100 users, many of them off-shore people probably paid a few pennies a day and ZERO loyalty to the company. I'm starting to write a salty e-mail, but my boss beats me too it, "The password must be changed now", and a brief notice of how out-of-line this person was to do such a stupid thing. (I don't remember what the problem was, but it was a real problem, but easy to fix)
I set a new password, send it to the CRM and only the CRM, to be conveyed to the customer (yes, this process is wrong, too...but it's how they do it). A few minutes later, the CRM REPLY-ALLs the same e-mail thread, INCLUDING THE NEW PASSWORD. I lost it. I Instant Messenger her back and say, "you are an F***ing idiot. You just forwarded the password AGAIN to the entire list" -- except I spelled it out. No asterisks. And I give her a new password to send to the customer AGAIN. CRM responds, "HOW DARE YOU SPEAK TO ME LIKE THIS!" I told her, just be glad I'm not your boss.
Now...I don't speak like that normally. I certainly don't put it in writing, well, ever. And it was a very carefully considered message then. But in this particular case, the polite message completely failed to get the point across, I felt it was entirely appropriate.
A few days later...I get the expected call from HR. They give me the required speech about business appropriate language, etc. I tell them point blank -- she got plenty of polite and proper warnings about the proper things to do, she ignored them. I'm not backing down. I'm not apologizing. She doesn't belong dealing with customer data, she's inept. I know what security training she was supposed to have -- and she took none of it seriously. Somewhat entertainingly, I'm normally a Work From Home person, but that day, I was in the office -- a very open office. So a lot of people heard me, I'm sure. "She hurt the company, I hurt her feelings. I'm not apologizing". They assure me that while they are talking to me about this incident, her reporting it triggered a security review with her, the "she hurt the company" part was noticed. The HR person couldn't say she was agreeing with me, but the tone in her voice pretty well indicated she was, at this point, just doing the required actions.
And one of those actions was to send me a form to sign, stating that we had discussed this incident. Ok, great. I read through it...and the complaint says, "See attached", but there's no attachment. I mention this to the HR person, they acknowledge the error, and send me a screen shot the CRM sent to HR as part of her complaint. And there in the screen shot is....the third password...which has now also been exposed to more inappropriate people. I point this out to the HR people.
"wait, that's the CURRENT password?", the HR person asks me.
"yes"
I could almost hear the HR person's eyes rolling. And yes, another password change was triggered.
I told the HR person, "Well, I guess I do owe someone an apology. I had hoped my use of non-businesslike language might shock her into understanding proper process, but apparently I failed at that"
Apparently HR talked to my manager minutes later, he popped out of his office to tell me "don't worry about this at all". In fact, that was about the only time I heard anything resembling useful from my manager in the 3.5 years I was there about my job performance. (translation: we will lay you off due to being a failing company, not for disciplinary reasons. And yes, I am no longer there due to layoff).
This is a big (but shrinking) company, servicing banks and credit card companies (and other companies) in the US and Europe. Yes, be scared.
that's just one recent story...I got lots more.