Microsoft startup credits are the gift that keeps on billing unsuspecting users

Complaints about Microsoft's startup credits and Azure AI Foundry keep mounting, with users reporting surprise credit card charges and invoices they never saw coming. The culprit is the use of third-party models: Accessing Anthropic's Claude via Azure AI Foundry incurs charges that startup credits don't cover, something a …

[Chloe Cresswell]

MS communications

"We listen closely to customer feedback" - and file it all in the deleted items....

[Pierre 1970]

Re: MS communications

"We'll feed the AI with your complaints" (and of course we will charge you for that, too)

FTFY

[Jou (Mxyzptlk)]

Re: MS communications

"listen" does not imply doing something about it. Data is used for training AI.

[Dan 55]

Re: MS communications

- "Make it worse, there are still not enough complaints."

[Anonymous Coward]

Seasoned 'professionals' using AI tech? Hmm.

[Paul Herber]

MS, bait, switch. Gotcha.

[IGotOut]

So let me get this right...

..MS offered an extra item and people presumed it was free? They complain that AWS gives it free, so therefore they just presumed MS would as well?

Soooo....just because Sky gave away "free" Netflix if I went to Virgin and added it, I just presume it's free, then complain I'm getting billed for it.

I'm not defending MS, they are as big a scummy company as Amazon, but what is it about presumptions and mother's?

[Groo The Wanderer - A Canuck]

I wonder if this kind of "bait and switch" is even legal in Canada... probably is in the US - we tend to have slightly better consumer protection laws in Canada, but not much better.

[Anonymous Coward]

AFAIK misleading the customer is not legal in many countries, but as long as they are allowed to point to a license statement you had to agree to that is a Petabyte in length to ensure you never get through it it becomes very hard to get the sods to play a little bit more above board.

They should be required to produce license statements of max 6 pages A4 in a font of 11 points or more that are understandable by people who do not have an advanced math degree.

I think most of these outfits would collapse if you did that.

[Anonymous Coward]

> understandable by people who do not have an advanced math degree double degree in math and law.

FTFY. *sigh*