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back to article Cop cops it after Copilot cops out: West Midlands Police chief quits over AI hallucination

The chief constable of West Midlands Police has retired after his force used fictional output from Microsoft Copilot in deciding to ban Israeli fans from attending a football match at Birmingham club Aston Villa. Chief Constable Craig Guildford, 52, retired from England's third-largest police force on 16 January. He was due to …

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  1. Rich 2 Silver badge

    Idiocy

    We’re all hearing increasingly bonkers stories involving LLMs but this one is definitely up there with the barrister/solicitor/whatever that cited a fictitious case in his court filing.

    I would like to think that this will mean the police and judiciary would impose a total ban on using this shit but I know that won’t happen because it would require a minuscule amount of effort

    1. Doctor Syntax Silver badge

      Re: Idiocy

      Given that Microsoft is almost universal on work desktops and that Microsoft are pushing Copilot into all aspects of it as hard as possible it might require a good deal more than a miniscule amount of effort to keep it from being used. Perhaps double up staff with a monitor peering over every user's shoulder to ensure they don't use it, even accidentally.

      1. ParlezVousFranglais Silver badge
        Coat

        peering over every user's shoulder

        And there you were wondering about the use case for Windows Recall...

    2. Greybearded old scrote

      Re: Idiocy

      It would require a modicum of understanding. Non -techies are going to believe what the salesthings tell them, and what else would you expect? I know for sure that I don't have enough relevant knowledge to perform as a copper.

    3. Tom Graham

      Re: Idiocy

      The claim that AI hallucinated the fictional "intelligence" about Israeli football fans is very likely a complete lie, like all the rest of the evidence that Guildford gave to the Home Affairs Committee.

      The more verisimilar explanation is simply that the police fabricated it themselves, and, being so obviously profoundly intellectually challenged, they assumed that nobody would ever check their claims.

      1. LionelB Silver badge

        Re: Idiocy

        I doubt it. See Hanlon's Razor.

        1. Tom Graham

          Re: Idiocy

          Fair enough, but I prefer Occam's razor.

          The police are lying.

          Given that we already know they were lying.

          Vs

          The police managed to get AI to hallucinate the exact false information they were looking for.

          "AI hallucinated these claims" is the new "someone hacked my social media account".

          1. LionelB Silver badge

            Re: Idiocy

            > The police managed to get AI to hallucinate the exact false information they were looking for.

            I think you may have a fundamental misunderstanding of Occam's razor. (And Hanlon's razor.)

            1. LBJsPNS Silver badge

              Re: Idiocy

              He would also seem to have a very large axe to grind.

              1. Anonymous Coward
                Anonymous Coward

                Re: Idiocy

                He was only doing 85, that camera was on a blind spot on the M1, everyone else was going faster

                1. Tom Graham

                  Re: Idiocy

                  Sorry, guess again.

                  Never been arrested, no speeding conviction, never even got points.

                  What I have experienced is three separate cases of child abuse and sexual assault where the police went out of their way to protect the perpetrator, two of whom were Muslim, the third was the spouse of a police officer.

                  You don't have to have a criminal record to recognise the corruption, incompetence and criminality across every police force, from top to bottom.

                  1. LionelB Silver badge
                    Stop

                    Re: Idiocy

                    Look, there has been plenty of actual evidence that various UK police forces have, on various occasions, demonstrated troubling levels of corruption, racism and incompetence. That is beyond dispute.

                    However, this case does look very much like pure incompetence/stupidity.

                    It is depressingly plausible that some (presumably quite senior) plod(s), with frightening levels of ignorance about things digital, managed to prompt an AI with something involving football hooliganism and Maccabi fans in the UK, and was rewarded with some confabulated bollocks in the form of a non-existent match. One version doing the rounds is that they Googled it, and Google served up a Gemini result at the top of the list, which they didn't even realise was AI. The most risible thing here is that, AI or not, they did not bother to check the result. So, incompetence – tick; stupidity – tick.

                    What you seem to be suggesting, is that, rather, they wanted to ban the Maccabi fans (plausible; they may even have had good non-political reasons to want to do so – see below), and thus themselves invented a match which never happened as a justification, under the assumption that no-one would bother to check. And then blamed AI retrospectively.

                    Those last two parts go beyond stupidity to completely insane. If assuming they could get away with inventing a match were not dumbass enough, trying to justify it with an excuse which could only possibly make them look even more ridiculous is literally beyond belief. Conspiracy theories generally assume some cunning on the part of the conspirators. Your alleged conspiracy most definitely does not!

                    I know which explanation I prefer.

                    The irony in all this, as others have pointed out, is that Maccabi fans do have a well-known track record as absolute thugs. There is an argument that the West Midlands police actually arrived at a sensible, if politically-[in]sensitive decision, albeit through a hilarity of jaw-dropping fuckwittage.

                    1. Tom Graham

                      Re: Idiocy

                      Sorry, but I don't buy your argument that any of it it is implausible.

                      We already know that they lied about the "intelligence reports" they got from Dutch police about violence from Maccabi fans.

                      They really were stupid enough to believe that no one would bother checking back with the Dutch police.

                      Given that we know they lied about that, it is not at all implausible that they invented some more claims about a non-existent football match and would again believe that no one would bother to check.

                      Then, having been caught in that lie, rather than admit they simply made it all up, which would definitely have got them fired, they first tried to blame it on Google search, and then on AI.

                      This would be the obvious next step for someone caught in a lie, given all the recent stories about, for example, the Sandie Peggie case.

                      I do believe both that there was a conspiracy by senior police officers to prevent an Israeli football team playing in Birmingham - which was not motivated by fear of violence by Israelis - and that those police officers have the cunning and intelligence of a potato. Not only is this entirely plausible, it is the most parsimonious explanation.

                      1. LionelB Silver badge

                        Re: Idiocy

                        Oh, for goodness sake. The question is which version is more plausible. And it's no contest.

                        You cited Occam's Razor yourself, then utterly failed to apply it! Time to stop digging, perhaps?

                  2. Anonymous Coward
                    Anonymous Coward

                    Re: Idiocy

                    Perhaps you need to go and at least read the summary of the comprehensive review of Child Exploitation as opposed to regurgitating the same tired and fakes memes.

                    https://learning.nspcc.org.uk/research-resources/2025/summary-national-audit-group-based-child-sexual-exploitation-abuse

            2. TimMaher Silver badge
              Windows

              Re: Razor

              I have problems with Gillette's razor.

              1. LionelB Silver badge

                Re: Razor

                With apologies to Cat Stevens, Rod Stewart and Sheryl Crow, is that the one which goes The First Cut is the Deepest?

      2. Anonymous Coward
        Anonymous Coward

        Re: Idiocy

        Hey, it’s not South Yorkshire Police.

    4. Gene Cash Silver badge

      Re: Idiocy

      > barrister/solicitor/whatever that cited a fictitious case

      The scary part is that wasn't an isolated case. I've seen several dozen instances of that, and those are just the ones that make the news.

      1. eldakka

        Re: Idiocy

        Edited: OOps, already mentioned by retiredFool's post.

        It's become so common there's even a site that tracks it, AI Hallucination Cases which, at time of this post, stands at 811 instances.

    5. retiredFool Silver badge

      Re: Idiocy

      Not nearly as uncommon as you may imagine. 811 cases and counting. https://www.damiencharlotin.com/hallucinations/ The guy is doing quite a service by collecting the data. Embarrassing to the ai cos.

    6. Gordon 10
      Stop

      Re: Idiocy

      Im going to get downvoted here but AI isnt the problem here.

      Its functionally identical to trusting an employee - getting challenged on that trust....then not verifying.

      This was a management 101 failure not a technology one regardless of the use of AI.

      1. Claptrap314 Silver badge

        Re: Idiocy

        Except that trusting an employee involves trusting the employee's response to an entire millieu of incentives that do not apply to these computer programs for the simple reason that they cannot.

        Certainly, there was a failure to dig deeper. But the lack of agency for the computer program is a major issue here.

    7. Anonymous Coward
      Anonymous Coward

      Re: Idiocy

      Michael Cohen submitted fake case citations created by Google's Bard in a submission in a court case in 2023. This was the second case of fake citations identified in Manhattan Federal Court in 2023. In the other case, ChatGPT was used.

    8. JimC

      Re: Idiocy

      Half the trouble is that the Ai b*****s is so integrated into web search results that its all too easy to use it without meaning to.

  2. JimmyPage Silver badge
    WTF?

    Retired eh ?

    Imagine if you or I had pulled this stunt ?

    He should have been sacked with extreme prejudice.

    1. Mishak Silver badge

      Or resigned

      Quit != Retire

      1. eldakka

        Re: Or resigned

        > Quit != Retire

        No, he did retire, he took early retirement and is getting a full pension (at least according to reporting).

    2. Apocalypso - a cheery end to the world Bronze badge
      Trollface

      Re: Retired eh ?

      > Imagine if you or I had pulled this stunt ?

      > He should have been sacked with extreme prejudice.

      I found it ironic, but unsurprising, that Labour MPs demanded he be sacked for lying to parliament but don't seem to be so keen on an enquiry into former Labour leader Tony Blair's lying to parliament and fabricated "weapons of mass destruction" reports which he used to justify going to war in Iraq.

  3. Dan 55 Silver badge
    Meh

    Fucks up catastrophically, retires at 52

    If only I had that option.

    1. Doctor Syntax Silver badge

      Re: Fucks up catastrophically, retires at 52

      This is only part of it. He'd retired earlier and been rehired. This seems to have been due to some quirk of the pension scheme that would have made it disadvantageous to keep working but "retirement" sealed that off and he could then have been rehired without disadvantage to himself.

      He seems to have had a good record in turning the force's effectiveness round but also had complaints about bullying upheld against him. Things are seldom black and white.

    2. Anonymous Coward
      Anonymous Coward

      Re: Fucks up catastrophically, retires at 52

      Welcome to the public sector, where failure is rewarded, success is punished, pensions are guaranteed and gold-plated, where IT goes to die.

  4. Pickle Rick

    Wadda Crock!

    Top cop cops Prime Twot slot post pop slop op amid HO top slot plot - wadda crock!

    1. cookieMonster
      Thumb Up

      Re: Wadda Crock!

      Now THAT’S a headline we would have seen in the past, kinda miss the old days.

  5. IGotOut Silver badge

    Let's not forget

    ...he blamed the public outcry, the media and politicians for him having to retire, not his fuck up and lies. No sir it was everyone else to blame.

  6. TherealCAB

    Not their decision

    It wasn't the WMP who decided that Maccabi fans couldn't attend, but it was their report.

    There is a separate Safety Advisory Group involving the Council, Police and other partners who made the decision, which of course was influenced by the WMP report, which also apparently included false accusations from a Maccabi away game in The Netherlands.

    1. eldakka

      Re: Not their decision

      Most of the reporting I've seen around does note that, usually using phrasing along the lines of (my own words):

      After receiving the report from WMP, the SAG had little option other than to ban the fans.

  7. vroomik

    Ah! The next era of humans as moral crumple zones begins

    The moral crumple zone - where human operators absorb moral and legal responsibility when (AI) systems fail.

    The pattern is not new, but those type of cases will explode in number I persume, as more of the "agents" and slop "halucinated" shite will muddy the waters.

    What a time to be a scapegoat!

    1. Doctor Syntax Silver badge

      Re: Ah! The next era of humans as moral crumple zones begins

      We may now see boards, CEOs etc. being a bit more cautious about having electronic hallucinators loose in whatever it is they run although realistically it may take a few more before "it could be me" dawns on the larger egos.

  8. Anonymous Coward
    Anonymous Coward

    The man at the top has (belatedly) taken the blame and buggered off

    But who actually invoked Copilot to trigger the whole mess? Have they been prevented from doing it again? Are procedures for verifying now proof against a repetition?

    Or do we have proof that it was Guildford who literally sat at the keyboard instead of doing his job and having subordinates gathering data?

    1. Tom Graham

      Re: The man at the top has (belatedly) taken the blame and buggered off

      We don't have any proof that Copilot, or any other AI, was involved at all.

      Only the word of two police officers who have been proven to already have lied to a parliamentary committee, and also claim to have lost the minutes of a meeting where Dutch police informed them of rioting by Israeli football fans.

      Much more likely is that they simply fabricated the information themselves.

      "AI hallucinated these false claims" is the new "someone hacked my social media account".

      1. midgepad Bronze badge

        Re: The man at the top has (belatedly) taken the blame and buggered off

        Your thinking is broken. And boring.

        If the lack of proof you assert were equivalent t9 it not having happened, as you suggest, then he would not have misinformed MPs that it had not happened, and therefore not have lost Ministers etc confidence, and therefore not have needed to resign.

    2. Doctor Syntax Silver badge

      Re: The man at the top has (belatedly) taken the blame and buggered off

      "Or do we have proof that it was Guildford who literally sat at the keyboard instead of doing his job and having subordinates gathering data?"

      I don't think anyone believes that to have been the case. His problem was in not ensuring what he said was correct and accepting the blame for that. It's been sadly lacking in public life. I can think of at least one other instance where much more drastic failure didn't lead to resignation; even to eventual promotion.

  9. Anonymous Coward
    Anonymous Coward

    I know, we'll drive out the poor sod who got burned by his in-house regime and is now highly sensitised, and replace them with a clueless noob. What could possibly go wrong next time?

  10. Mike Friedman

    So let me get this straight.

    The cops fucked up big time. Lied about it, and then instead of facing the music, the head copper retired with full pay and benefits at FIFTY TWO?

    Must be nice to never have to find out when you've fucked around and lied about it. Typical cops.

    How long is it going to be before AI kills someone and the cops just shrug and say "yeah, whatever. Shit happens?"

    1. Doctor Syntax Silver badge

      There are strange things around pensions in the higher paid levels of public service. It seems some doctors can be better off retiring early rather than working on. The Treasury and HMRC are responsible for that.

      It also works out better, or at least used to, for a police officer to retire rather that die in service. One of our SOCOs died of cancer; they just managed to get the paper work done in time to retire him as it would have been better for the widow's pension. I'm not sure what the outcomes were for the widows of one of our other ex-SOCOs who was murdered, the other murdered officer I knew and all those I didn't know but some of whose cases I worked on.

      I don't think AI was involved in the death of Charles de Menezes.

      1. midgepad Bronze badge

        not so very strange...

        Until you retire, you are contributing to your eventual pension.

        Pension is deferred income.

        People who say things like "higher paid levels of public service" resent pensions they regard as excessive.

        So once the pension pot reaches a maximum amount (per year etc etc) if you carry on working you'll be paying to do so. I don't mean not being paid, I mean paying.

        I liked my job as much as most people, but I have different hobbies.

        So you retire, briefly.

        Then you come back if you are useful and want to, on a different contract not pensionable.

        Typically, it is an age when slowing down is wise or essential, so it seems to work.

      2. Anonymous Coward
        Anonymous Coward

        "I don't think AI was involved in the death of Charles de Menezes."

        It was. That time it was carbon-based AI (Cressida Dick), not silicon-based.

  11. Long John Silver Silver badge
    Pirate

    A storm in a teacup

    I have no confidence in Home Secretary Shabana Mahmood or any of her Cabinet colleagues.

    A reputable Chief Constable was hounded for a mistake any non-technical person could have made. Anyway, he may have had overall accurate intelligence about the behaviour of Israeli football fans.

    1. SundogUK Silver badge

      Re: A storm in a teacup

      "A reputable Chief Constable"

      He was a proven liar.

  12. bernmeister
    FAIL

    I asked Google AI

    I asked Google AI to prove that it was not jusr a glorified index. It boasted that it was distinct from an index because it could fill in missing information (hallucinate)

  13. Johan Bastiaansen

    Partly based

    partly based on reports of disruption at a non-existent match between Maccabi Tel Aviv and London club West Ham.

    So what else was it based on then?

    1. eldakka

      Re: Partly based

      > So what else was it based on then?

      There were incidents with the Maccabi fans in Amsterdam beforehand. The WMP were briefed by the Dutch police on those incidents and the situation in general that occurred.

      The WMP exaggerated, mis-quoted, left out relevant details, and attributed statments to the Dutch Police that the Dutch Police deny making, in a report they prepared for the Safety Advisory Group, which also contained the outright fabricated AI-hallucinated West Ham match that didn't happen.

      So there was much fuckupery and enough incompetence within WMP to, IMO, lead to the sacking of several staff within the WMP involved in making that report.

      There is much media reporting around this incident covering what I said above, go and read multiple articles on the matter, not just this one. Different publications will have different takes depending on what that publicatoin thinks is significant or relevent. The Reg, for example, being mostly a tech-rag, is most interested in the AI aspect, whereas a more general publication (BBC, Guardian, whatnot) may be more interested in other elements, such as WMP twisting the Dutch Police's reports.

  14. has been

    What would the reaction have been if they allowed the away fans to attend the match and a riot ensued?

  15. Anonymous Coward
    Anonymous Coward

    Isn’t the rioting the whole point of UK Sportsball?

    Surely the kicking of the ball is just optional.

  16. 45RPM Silver badge

    Whenever you use AI, get it to cite its sources. Then check that those sources exist and are relevant. When I played with Copilot I discovered that it often couldn’t accurately remember the prompt let alone provide evidence for its suppositions. Copilot is the AI equivalent of Donald Trump. Not very clever, not evidenced, useless - and inexplicably popular.

  17. Jim Whitaker

    More like Dumb plods

    I think the lack of intelligence in this whole disgrace is in the wet ware. Top to a few layers down.

  18. sketharaman

    Let's not single out consulting firms and cops and lawyers for submitting genAI-generated non-existent evidence. An Indian High Court recently rapped a Judge of doing the same thing. https://x.com/s_ketharaman/status/2013582984767524885/photo/1

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