Gainsight CEO downplays breach, says only a 'handful' of customers had data stolen

Gainsight CEO Chuck Ganapathi downplayed the victim count related to his company's recent breach, saying he's only aware of "a handful of customers" who had their data affected after Salesforce flagged unusual activity involving Gainsight's connected app. This contradicts what Google Threat Intelligence Group principal analyst …

[Doctor Syntax]

That approach is disrespectful to the customers. It may only be a few percent of his customers but for each of those customers it's 100%.

[Anonymous Coward]

He's from India. There are 1.5B people there. 1000000 would be 'a small number' to him.

[IGotOut]

Bullshit figures

It's like saying "Only one customer had their devices compromised", to only find the one customer is the NHS and a million or so people are affected.

[Pascal Monett]

Only 200 customers affected, eh ?

Well this report states specifically that More than 2,000 companies trust Gainsight’s applications and AI agents.

200 out of 2000 is 10%.

That sounds like more than a handful to me.

I'm guessing that Gartner's magic quadrant for 2026 is kind of going to forget Gainsight, if there's any justice to be had at Gartner (I know, I know, it's a long shot, but still).

[DwarfPants]

Playing to the strengths of AI image generation

The article image is an example of playing to the strengths of a technology where macro context is a work in progress

[jvf]

who are they?

Gainsight?? I looked them up. OMG! the bullshit generator is running wild. This from their website "...Scale onboarding, boost adoption, and monetize customer education. Improve user adoption with in-app engagements and meaningful product analytics. Scale effort and align teams using digital-led strategies. Essential features and onboarding to help you start and scale with Gainsight... Anyone who can make sense of this needs help all right.

[Like a badger]

Re: who are they?

Targeted at the was crayon departments of big companies. Those big marketing budgets don't spend themselves you know.