Salesforce users grumble after Agentforce AI replaces search on some help pages

Salesforce developers have called for the SaaS-y CRM giant to wind back a change that saw the AI-powered Agentforce bot replace basic search functions on some online help pages. A thread on Salesforce’s ideaexchange forums titled “Bring Back Search on Salesforce Help” states: On ‘29th September Search on Salesforce Help’ was …

[Anonymous Coward]

"It’s like replacing a mouse with a mouth"

More like sticking a mouse in your mouth.

[Pirate Peter]

I have yet to see an AI agent implantation that don't piss off users

I actively avoid any company that takes an "AI First" approach or don't give an easy way around it as I always end up going round in circles when AI is involved

[Pascal Monett]

"results produced by Agentforce are often repetitive or just plain wrong"

Yeah, it's called AI.

It's the future, whether you like it or not.

The funny thing is, when this house of cards finally crashes (and it will), Wall Street is going to punish the companies that used it for mismanagement.

Oh well, I'm not going to be shedding a tear for those CEOs.

[Anonymous Coward]

Pre-AI we had similar problems with the Sun and Oracle doc sites. The internal search was so bad that it was better to use Google search with the "site:" option, at least for public-facing docs. Maybe Salesforce folks could try that?

[Roland6]

I have found that to be quite a widespread problem - When looking for stuff (eg. Amazon, BBC, ElReg …) I have often done both an on-site search and a Google search, with as you noting the Google search often finding stuff the website has been “hiding”.

[EarthDog]

Now Slack has done it

They’ve shown a bunch of young and impressionable youth the failures of Capitalism. They are now budding Socialists.