ServiceNow thinks you're doing AI fast and wrong Three weeks after releasing one of its biannual platform upgrades, ServiceNow has started delivering an "AI Experience." The Register asked why the company chose to vary its usual release cycle, given its "Zurich" upgrade debuted on September 10 and included the "Builder Agent" vibe coding tool, meaning those users who choose …
The AI version of 'you're holding it wrong'.
There are some niche cases where AI could be used, for example as a natural language interface to a locally created or imported reservoir of core data, distributing the source and/or the processing.
Beyond that, it helps kids cheat in exams and allows morons to pass themselves off as being less thick in e-mails. Not exactly a new dawn for humanity.
There are tons of domains where an AI could bang out a 1.0 draft that would save everyone a lot of typing. You want to create a project from company standard templates and set up repositories and service accounts and bl ah blah blah then AI can make for a quick and dirty automation tool. If you need a standard contract pre-filled with your company and client data set up as a starting point then this can be great. First line customer support can be covered easily.
But if you want a final product or important tasks completed then it's going to continue to require an adult to watch the output and accept ownership of it before sending it out. AI can be a fine intern that saves you money and handles lots of junk tasks, but like interns you can't trust them to do much right and you never let them do important stuff without a ton of supervision. And management has to hold more senior people responsible for any damage caused by the interns they're supposed to be guiding.
It might be a "you're holding it wrong" case of over-marketing, but anyone who does get hurt by this has abdicated their responsibility as a professional.
How could you *possibly* be doing it right if you haven’t hooked up your firewall’s configuration via MCP to your helpdesk chat session while they solve a ticket based on arbitrary third party text?
That should “inject” the potential for rapid change into an organisation, if maybe not in the hoped-for way…
"They use it for things they did before," he said
Yes, Dave - it's called "work". You may have heard of the word before you disappeared up your own fundament. I pity the poor fool who when asked to run payroll replies that "That's something we did before so I can't do that Dave. I can draw a picture of Paris Hilton as Wilma from Scobby Doo if that would help though."
