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back to article Empty shelves, empty coffers: Co-op pegs cyber hit at £80m

The Co-operative Group has revealed the cyberattack that knocked its systems offline earlier this year will leave it nursing an £80 million hangover.  The registered society - owned by members not shareholders - includes a food retail biz and provides legal, funeral and insurance services. Today it said the breach, which …

  1. wolfetone Silver badge

    Seems to me you have better odds getting £20 million out of a company like Co-Op than you do playing the lottery.

    1. Anonymous Coward
      Anonymous Coward

      So basically hugely outstripping the dash for ‘Clubcard Prices’ sales uplift …. and expansion of Member Info capture v’s the much missed Coop Dividend scheme - the original Cashback loyalty scheme.

      Still think the CEO is worth £1m plus pay check ?

  2. A Non e-mouse Silver badge
    Unhappy

    Co-Op and M&S survived their attacks. Jaguar Land Rover and all their downstream suppliers may not be so lucky.

    1. Like a badger Silver badge

      JLR's IT recovery seems to be the remarkably slow. Is that further incompetence, or intentional?

      1. wolfetone Silver badge

        From what I've heard it's that the Police investigations are slowing the recovery down. JLR want to get it done quicker but the Police are slowing them down with it.

        1. Anonymous Coward
          Anonymous Coward

          Our organisation had a cyber attack and the "authorities" wanted to move much slower than we wanted so they could do forensics.

          1. Like a badger Silver badge

            Any views on why Plod are so effing slow, then? I'd have thought copying logs and images doesn't take that long, and then they can go and navel gazed (or whatever they do) in peace, leaving the business to try and get back on its feet?

            At this rate, more commercial damage will have been caused by the delays imposed by the investigators than by the original hack.

            1. wolfetone Silver badge

              Only view I have is that this is at a forensic level so they're going through it with a fine toothed comb.

              Or, the Police are equally as inept as JLR/TCS and have no real good way of knowing what evidence they're looking for or what they're looking for in general.

              I think they're learning as they go personally.

              1. Anonymous Coward
                Anonymous Coward

                Or, the Police are equally as inept as JLR/TCS and have no real good way of knowing what evidence they're looking for or what they're looking for in general.

                Ours wasn't the Police and they very much did know what they were doing.

            2. This post has been deleted by its author

            3. Anonymous Coward
              Anonymous Coward

              Any views on why Plod are so effing slow, then?

              * Attacks aren't done in a few seconds. Often they take weeks or months to slowly get a foot hold.

              * Attacks are rarely just one system. Lots of lateral movement. Lots of systems to examine.

              * Systems aren't small. Lots of data & logs to examine.

      2. Anonymous Coward
        Anonymous Coward

        All the smart Business Continuity People TCS have are probably already busy at M&S and Coop closing stable doors.

    2. Ian Johnston Silver badge

      Jaguar were effectively dead anyway and the Land Rover side of things is having sand kicked in its face by a host of Chinese competitors. Even without this I expect the company would have changed hands a few times before vanishing for good.

  3. Anonymous Coward
    Anonymous Coward

    Be a member...?

    The Co-op wants £1 from you to join its membership list.

    For that you get price matches to Aldi.

    I'll just go to Aldi and not have my details spaffed to crims, if you please.

    1. katrinab Silver badge

      Re: Be a member...?

      It is £1 to buy a share in the company.

      I got my share for free when they took over Britannia Building Society.

      1. julian_n

        Re: Be a member...?

        Different Co-op - Bank and Stores not one and the same any more after the Crystal Methodist took the Bank to the brink of extinction.

    2. wolfetone Silver badge

      Re: Be a member...?

      About a week after the Co-Op had got "back to normal" I went in to my local one and was asked if I was a member. I said no. The lady asked if I liked to join. I looked at her and said "I'd rather not given you couldn't look after the current membership details" and was told that was a different Co-Op.

      Either way, the more of this nonsense comes out the more inclined I am to just shop at Aldi or local producers to get the same prices other supermarkets give you in return for a membership.

    3. Anonymous Coward
      Anonymous Coward

      Re: Be a member...?

      Or go to Lidl and get regular rewards at the same price.

      .. and digital receipts.

  4. DarkwavePunk Silver badge

    Fun times

    Co-op is the only store I can walk to and I can't drive for reasons. That outage and stock shortage was rather annoying at the time in this tiny village. I jokingly suggested going back to fax machines and cheques.

  5. elsergiovolador Silver badge

    Hard way

    Co-op learned the hard, but entirely predictable way: hire the Terminally Confused Squad, end up in the Tomb of Corporate Suffering, running on Totally Chaotic Systems.

    1. Like a badger Silver badge

      Re: Hard way

      Tw*ts Can't do Security, it seems.

  6. Whitter
    WTF?

    Senior leadership's non-priority of IT

    Its very "told you so", but C suites have wilfully underinvested in IT for a decade or more, while the risk was very clear. The costs are becoming clear - but for every C-Suite person, its a risk profile of "so long as it doesn't happen on my watch". And they are a bunch of risk-takers, as they can always golden-parachute out when things do go wrong. Given that system, how companies learn? Perhaps the smaller ones can. Fingers crossed.

    1. Ian Johnston Silver badge

      Re: Senior leadership's non-priority of IT

      "They didn't spend enough" simply deflects from teh truth: their IT department was fundamentally incompetent. Would spending more have brought competent staff?

    2. Julz

      It's

      Worse than that. After years of outsourcing the companies core IT systems and cloudifying everything; good security (and a whole load of other NFR's) is now impossible to achieve. The corporate obsession for lower costs (at a balance sheet level) at any cost (no moral values here) will always result in products and processes that only just work with 'work' defined very loosely. The corporate way out of this is to insure against the introduced risks, which like outsourcing, seems to make it someone else's problem; at a cost. The result of all of this is that the products and services are shit, yet cost the consumers more, but hey all of the companies in the gravy chain are indemnified.

      Welcome to the machine...

    3. Anonymous Coward
      Anonymous Coward

      Re: Senior leadership's non-priority of IT

      Coop CEO happy to trouser £1m+ pay.

      As with Nationwide CEO it’s mutually offensive/

  7. MrGreen

    It Will Be Priced In

    Supermarkets never take a hit.

    They’ll just put 5p on every product and the customer will pay.

    Just like they do with shoplifting.

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