More Misdirection..................
The Help Desk WAS NEVER THE PROBLEM!!
(1) The bad guys put some malware INSIDE THE SOLARWINDS DEVELOPMENT LIBRARIES..............................
(2) SolarWinds DID NOT NOTICE
(3) SolarWinds compiled the malware into their product
(4) God knows how many paying customers got the malware!!
....the Help Desk is the least of anyone's problems!!