Broadband biz fined for emergency caller location data fail Ofcom is to impose a £122,500 fine (about $164,000) on UK broadband provider Gigaclear for failing to deliver accurate caller location information when customers called the emergency services. Britain's telecoms regulator says the rural fiber operator notified it of issues with the caller location information provided for …
Gigaclear user here since their early days. (Roughly 14 years and I have reported this issue a number of times in recent years.)
At least two 2FA authentication systems report me at various places (usually Cheltenham, which is 80 miles away) - "Have you just logged in from Cheltenham?"
Wonderful company when they were small - since growing very fast, they have become as bad as the rest. And expensive as they have a captive audience compared with 1-2Mbit BT.
“Perhaps more worrying, Gigaclear failed to appropriately investigate a customer complaint regarding this matter, and closed the case without fixing it”
Considering that I complained almost on a weekly basis (and I’m not joking here) to Gigaclear for about 9 months because the new fibre connection they just installed didn’t work, and all they did was give me ever-more inventive excuses, or just ignored me and later claimed they had no record of our previous conversation, I’m not at all surprised.
For the curious, when someone who knew what they were doing eventually visited the property, they were utterly bemused why it wasn’t working and I was up and running 20 minutes later! I waited 9 months for those 20 minutes
Since then it has been excellent. I can thoroughly recommend it if you can get it :-)
But I don’t use the phone service so can’t comment on that
