ServiceNow eyes $100M in AI-powered headcount savings ServiceNow claims it is on course to realize $100 million in savings on its global headcount this year due to the internal implementation of AI. The workflow automation biz talked up the move during its calendar Q2 results conference call with analysts, during which it revealed total revenues jumped 22.5 percent year-on-year …
“ She said management is "thrilled" with the boost it is seeing from AI, having first discussed them at ServiceNow's Knowledge conference in May.
"We talked about at Knowledge $100 million in savings in headcount alone in 2025. We're seeing that come to fruition as planned. Part of the key to the upside was driven by the timing of marketing spend. Some of which has shifted into Q3 and Q4.”
Thrilled management at the job cuts.
Calling a cunt a cunt here.
So I've had run-ins with both ServiceNow and Workday at $employer. I'm unimpressed with either of them from usefulness and user interaction point of view. I don't mind them automating (but not AI-ing) formation of UI for new features but some meatball will have to test it to see if it is compatible with the victims, er, users. Goodness knows what AI will do to that. Since many who deployed to the cloud are now coming back on-prem, I suspect 10 years from now the companies will be re-employing humans once more, if their company actually still exists.
I was impressed that the bank chatbot suddenly appeared to know when to throw in the towel though, and refer to the slave humanoids without me having to type in all caps TAKE ME TO YOUR LEADER, rather than trying to 'help' me further.
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