My boss recently asked if I use the in house AI Chatbot for anything.
I told him, not really,
Anything that I need help with, the bot would probably not have a useful answer for
And anything that it would be useful for I can do faster by myself.
It is useful to those who have little experience on what the AI has been trained on.
It's just an easier interface into KB articles and other documentation.
All it does is the equivalent of generating as many propositional statements from a piece of documentation,
Generating a list of propositional statements describing someones AI chat query requirements.
And finding the best overlaps.
We are a support organisation providing support for a number of applications so restricting responses to those that are most appropriate to the team we are on is also done as a heuristic.
No need for documentation on application abc when you are in a team supporting application def so pull in data like that to focus the AI response.
Bosses just want AI to replace the need for SMEs to get the job done. They can afford to pay a lot less if they can replace competence and experience with button monkeys who just need to understand the AI response enough to prevent it from telling customers things that make no sense at all. They just want a sanity check on AI responses and to hide the fact from customers that they are being primarily served by AIs that do not understand their requirements at all.