Wrong monitor
I still (almost 30 years now) remember the argument I had with a customer about sending the "Wrong monitor"
I made sure it was the correct size, the large 15" rather than the 14", yes 15" but the cable was wrong.
Was it the right colour? yes blue lead to blue connector (a genius idea I'd happily buy the guy that thought of colour coding the cables a beer)
Is it the right way round? (I've delt with the public before)
Are any of the pins bent? No all the pins are straight
AHA! I've had this before. (for the youngsters here) not all the pins on a VGA cable are required, so some manufacturers leave them out and it makes the monitor cable look different to the socket.
No it's the wrong size.. I've held it next to the socket and it won't fit.
Have you tried it?
No because it won't fit
Repeat
Please try it, it will fit
No it won't fit..
Until tech-response = "Just Bloody try it!"
Wait for long pause
I've been a bit silly haven't I
Customer is always right training kicks in... Yes sir you have
Hang up