Users find RISE with SAP service levels below industry standard

Users who signed up for the RISE with SAP deal are finding that the costs are higher than expected, and the service levels are worse, research from Gartner indicates. SAP customers number among the global organizations that are grappling with modernizing their enterprise application portfolio while moving it to the cloud. In …

[OhForF']

>SAP bypassed them completely [to] reach a gentleman's agreement with people who don't enter into technical details<

Gentlemen's agreements that bypass the normal business buying processes and ignore due diligence should be considered misfeasance - especially when done on the C level. Unfortunately it is common practice to consider C level to be above the rules they set for us mere mortals.

[ecofeco]

Thank you. I've been preaching this for years.

[JamesTGrant]

SAP make loads of money by selling an expensive software hydra to businesses who become totally dependent on it, and then sell support at a markup that’d make you weep. Then companies half arse the internal-facing UX and integrations to pinch pennies and ‘save time’ which makes the staff hate it, and resent their employer.

Everyone knows this because it’s been obvious for 15 years, but companies still ‘jump in’. I guess sclerotic companies have significant inertia.

[Tron]

We need to walk away from an overpromising, underdelivering industry.

We need to rethink how we use tech. Internal systems and infrastructure should not be connected to the public internet. We should exclude SaaS and Cloud use as both reduce our resilience. Systems connected to the net need to be disposable and replaceable, holding minimal data ephemerally.

We need to go back to using less - minimal - tech, cheaper tech and simpler tech. The more complex a system, the more likely it is to fail. Archive data you do not need live access to on physical media in a locked room. In some cases, don't even use tech if a paper-based system works. This is particularly important in 'Plan B' scenarios that allow us to continue operations during a power outage or hack.

Tech needs to work for us. We are in danger of becoming a funding stream for GAFA, at our own expense. Don't be the next Birmingham council.

We need to take back control of how we use tech and not be led by GAFA or bubbles and scams like AI. Learn to spot industry cons. Data is a risk not an asset. Analysis of big data, BlockChain and 'AI' use are not magic bullets allowing companies to dump competent staff and increase earnings. That is just industry propaganda.

The deployment of tech in a business is fundamental to its successful operation and resilience. It should not be outsourced to industry lobbyists or sales staff. You have to start doing this yourselves and not outsource your decisions to those with a vested interest in charging you a tonne of money for stuff that actually damages your business.