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back to article TalkTalk Business pulls disappearing act on customer emails

TalkTalk Business customers were forced to survive without email nearly a week after a technical fault disrupted domain hosting. Problems began on the evening of Wednesday, April 9, when a mystery glitch affected the domain hosting and left some users without email. According to one customer, TalkTalk "admitted they have made …

  1. Roj Blake

    "Rock-solid resilience"

    Crumbly limestone is a rock.

    1. Doctor Syntax Silver badge

      Re: "Rock-solid resilience"

      So is clay.

      1. KittenHuffer Silver badge

        Re: "Rock-solid resilience"

        Coprolite is technically made up of rock!

        1. ecofeco Silver badge

          Re: "Rock-solid resilience"

          Well played.

  2. PCScreenOnly Silver badge

    never say

    : "We go above and beyond to keep you connected. We do what we say we're going to do, when we say we'll do it."

    Need to add, "But we never say it"

    1. PB90210 Silver badge

      Re: never say

      A bit like the John Lewis strap line... "Never knowingly undersold"

      "We could price-match with the high street but can't be bothered, so we'll leave the hard work to you"

      (I bought a Roberts radio from them for Xmas and the price on their own website varied by £60 depending on what colour you wanted)

  3. Anonymous Coward
    Anonymous Coward

    Why are people still using these clowns?

    1. Rich 2 Silver badge

      Especially any business!!

      […thinks really hard…]

      Nope. No idea why anyone would given their money to TalkTalk

      1. Steve Goodey
        Joke

        Laughing Stock.

        Their music is great.

      2. DoctorPaul Bronze badge

        I currently pay them for broadband but that's only because I was with Shell Energy who were bought by Octopus then sold on to TT. Don't fancy paying them a crippling exit fee, plus I use my own router, pi-holes pointing at Cloudflare and domain at Mythic Beasts for email. As soon as the contract expires in August they won't see me for dust!

    2. Roj Blake

      Calling them clowns is frankly insulting.

      To clowns.

  4. Anonymous Coward
    Anonymous Coward

    pay peanuts, get talk talk monkeys

    Why does anyone use talk talk, especially for business, they're shite, always have been, always will be?

    1. Anonymous Coward
      Anonymous Coward

      Re: pay peanuts, get talk talk monkeys

      Remember too that TalkTalk only gives jobs to the wastes of space that were so useless, they couldn't get jobs at BT or Beardienet.

      1. Korev Silver badge
        Coat

        Re: pay peanuts, get talk talk monkeys

        It's not that Harding to find staff...

  5. Anonymous Coward
    Anonymous Coward

    It sounds like

    carnage.

  6. Dave Pickles
    Facepalm

    It's always DNS...

    I've been seeing problems with mail from TalkTalk for a couple of weeks. Their outbound mail comes from virtual servers in the domain tt.xion.oxcs.net, however they seem to have added more VMs recently but have forgotten to add them to DNS (or have reused an existing IP address causing a host mismatch), causing my picky MTA to bounce their mail.

    1. ITMA Silver badge

      Re: It's always DNS...

      TalkTalk customers have been seeing email issues regularly for decades....

      They seem to stumble from one shite email provider to even more shite providers.

      The main reason (apparently) being the promise from the provider on being able to "upsell" services.

  7. Swordfish1

    Glad I left them years ago for Zen over City Fibre - No issues whatsoever.

  8. Tubz

    Jen Barber Relationship Manager for the IT Department dropped "The Internet" and caused a blackout.

    1. Decay

      That's in my top 5 of the shows episodes.

  9. Kriss_BBG

    Hey everyone—have you been affected by the recent TalkTalk connectivity issues?

    I’m part of the team at Broadband Genie, and we’re speaking to users like you to hear what really matters when it comes to broadband—whether it’s speed, service, or just being able to get someone on the phone.

    If you have a few minutes, we’d love to hear your thoughts. It’s part of a bigger effort to create a more helpful, people-first broadband community.

    https://forms.gle/5Mh1PecqGKXxqoF67

    Thanks so much,

    Christabelle

  10. An_Old_Dog Silver badge

    Correct Sequence of Changes to DNS

    Hey, TalkTalk:

    There is a corect sequence of changing DNS-related entries. Please look that up (discarding any 'AI'-generated results), print it out, and distribute it to all your staff who do DNS work.

    Just a thought.

  11. simmondp

    TT DNS Woes

    Just spent over three months trying to get TT to accepts that it's DNS (actually TalkSafe nuking the DNS return) was blocking our radio streaming service. Then find the root of the problem, and then fix it. But we had to fault find, and point them in the right place to look - seemed no one technical understood how their systems actually work.

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