Friends & Family are all Tech Illiterate
I have many tales of the tech illiterate... But the best one is a friend begging me to take a look at his laptop because it was 'running slow'
Upon booting it up, which took a few minutes, I got him to log into windows and it took a few more minutes before it was fully ready.
I looked at the right side of the taskbar and was greeted with more icons than you'd ever want to see on a 1024x768 display, with even more hidden.
Everything was running all the time, programs he used once in a millenium... background service.
I went through everything, disabling services, getting rid of 90% of the bloat so that things would only be active when he started the software.
After I was finished, I checked his browser and found half a dozen toolbars added for various things, so I got rid of those.
I went through and cleaned up some other start up stuff that wasn't needed, disabled and removed some MS bloatware that was never used or needed on a non corporate/enterprise machine.
When I was finished, it loaded 5x quicker, and was far more responsive when doing basic tasks.
I presented it back to him, with an explanation of what I'd done... which was my first mistake.
He got very indignant and annoyed, that I'd messed with 'HIS' computer in that way, it wasn't what he'd asked me to do. Trying to explain that you don't need 25 services and background programs running 100% of the time sucking up all of your resources... fell on deaf ears.
That was the last time I ever offered to help him, and it likely won't come as a surprise to hear that I ended our friendship a year or two later after he used the recent death of my brother as a weapon to justify and excuse his own shitty behaviour and trolling on my car club forums.
Shitty people, act like shitty people and sometimes one incident is enough to bring all their past shitty behaviour into sharp focus.
Aside from my immediate family, I refuse to do tech support for friends and neighbours any more.