back to article PowerSchool theft latest: Decades of Canadian student records, data from 40-plus US states feared stolen

Canada's largest school board has revealed that student records dating back to 1985 may have been accessed by miscreants who compromised software provider PowerSchool. The Toronto District School Board, or TDSB, which serves about 240,000 students across 588 schools in the Toronto area, confirmed Monday that whoever broke into …

  1. Anonymous Coward
    Anonymous Coward

    But why

    Why would historical data not be air gapped?

    Surely a year or so after graduation, the data should be sent to secure off-line storage.

    Why must “everything” be stored on the Internet?

    1. Arthur Daily

      Re: But why

      Where are the alert /sentinel records, like Aaron Arrdavark that tip of security instantly. It is a good outcome, but Google and Spamazon already know all this and more. I am just waiting for this humanless AI scanning of resumes to be leaked. Add to this unwanted, non-turn-offable AI scanning of emails.

    2. Yet Another Anonymous coward Silver badge

      Re: But why

      Why does it need to be stored outside the school and why isn't it deleted when the kid leaves?

      Unless the business model is blackmail? Pay us $/month and we won't report to companies you are interviewing at that you wet yourself in infants ( or whatever it's called these days)

      1. 42656e4d203239 Silver badge

        Re: But why

        >> why isn't it deleted when the kid leaves?

        Becasue there is a statutory requirement not to? certainly we have to keep pupil data for 3 years, 7 if ALN... this may not be the same in all countries but here in the land of the Ddraig Goch that is the case.

        FWIW we used to keep all pupil data on premis then ESS/SIMS decided that everything should be hosted by them... requiring the data to move to wherever their bitbarn is and then some sleek salesperson somewhere got various SLT hooked on a webby interface (Classcharts, I am looking at you) so now the pupil info is spread far and wide accross the interwebs and here we are...

        Sigh.

        1. Rattus

          Re: But why

          So why not delete after 7 years?

          Certainly take those records offline after a year or so.

          This dates back 40 years....

          "student records dating back to 1985"

          1. MachDiamond Silver badge

            Re: But why

            "So why not delete after 7 years?

            Certainly take those records offline after a year or so."

            It should all be air-gapped and inaccessible in bulk.

            Deleting records in one year is likely too short a time. If somebody takes a gap year and then needs transcripts to submit with a college application, that would be a problem. 40 years is obviously a bit extreme, but deletion is a rather permanent thing so it has to be examined if deletion is a good idea at all with records past a certain age archived completely off-line, but retrievable by application and payment of a fee. It might even be a good idea to offer departing students the ability to get a physical copy of their transcripts for their records. My mother was a stay-at-home mom until my parents split up when I was 7 and she went to college for a nursing degree. I'd have to ask if she needed her school transcripts when she started college. The was some time ago and requirements can change.

            1. John Brown (no body) Silver badge

              Re: But why

              "I'd have to ask if she needed her school transcripts when she started college."

              You really shouldn't need to, but I suppose that doesn't stop them asking or even demanding the info. Going in as a mature student should require no more than your existing qualifications, including school exam results if available, and an interview and if certain information is not available, maybe some written tests to assess academic ability. Most college and/or universities run foundation courses specifically for mature students who may not have "school records" for whatever of a variety of reasons.

              1. MachDiamond Silver badge

                Re: But why

                "You really shouldn't need to, but I suppose that doesn't stop them asking or even demanding the info. Going in as a mature student should require no more than your existing qualifications, including school exam results if available, and an interview and if certain information is not available, maybe some written tests to assess academic ability. "

                Being able to skip all of that is useful. Having exam results isn't likely and isn't "certified" so easy to fake. Transcripts are often sent directly to a college from the school to maintain a "chain of custody" and assure they are truthful.

                As I have a couple of degrees, it can be assumed that I am competent in the requirements to gain them so if I was to go to graduate school or wish to take another Bachelor's degree, I'd be allowed to bypass many prerequisites.

        2. Yet Another Anonymous coward Silver badge

          Re: But why

          But keep all the data?

          There is probably a requirement to keep overall

          attendance and any serious disciplinary records.

          But keeping parent contact and medication details for 20yeara is only to try and sell to marketing

          1. MachDiamond Silver badge

            Re: But why

            "There is probably a requirement to keep overall

            attendance and any serious disciplinary records."

            I'd argue that those two things should be left behind so somebody with a turbulent childhood can start their adult life with a fairly clean slate. Certainly attendance isn't worth keeping.

      2. Anonymous Coward
        Anonymous Coward

        Re: But why

        In Ontario, Canada, the data retention requirement is clear and well documented. The Ontario Student Record (at least parts of it) are kept for 55 years after the student leaves the school.

        This actually makes sense, since the OSR is the basis for generating a transcript of your high school record. It you decide to retire and go to university, you might need a transcript 50 years after you graduate.

        1. FrankeeD

          Re: But why

          I've returned to university in Canada 3 times since I completed my undergraduate degree and at no time, after I gained initial admission to university directly out of high school, has any institution wanted to see my high school transcript.

          1. MachDiamond Silver badge

            Re: But why

            "I've returned to university in Canada 3 times since I completed my undergraduate degree and at no time, after I gained initial admission to university directly out of high school, has any institution wanted to see my high school transcript."

            That makes sense as you have an undergraduate degree anything previous is superseded. If you went from school to housewife/househusband, some years could pass before you wanted to go back and take a degree or just take whatever courses you fancied without the pursuit of a degree. The college wants to know that you are likely to be able to keep up and won't fail to complete a course. That can take a spot away from somebody else.

      3. ecofeco Silver badge

        Re: But why

        Why? Becasue they ARE selling that list.

      4. Lazlo Woodbine Silver badge

        Re: But why

        In the UK we have to keep student data until the student is 25, and longer for some students.

        The student can request we delete it earlier, if they wish.

        Prior to GDPR, schools using SIMS had no way sensibly to delete old student data, which did sometimes cause problems when former pupils became staff, and their year 11 photo suddenly became the photo we'd use for their ID badge.

        Anyway, now we routinely delete old data, we have a problem whenever we get reference requests from agencies doing deep security checks, so we have to reply "yeah, we remember the person, but we have no exam results on record, because GDPR"

    3. Tubz Silver badge

      Re: But why

      Because most people in charge have no clue when it comes to real security, oh it's in the cloud and we have passwords management, thats Google/Microsoft/etc responsibility to secure access.

      1. An_Old_Dog Silver badge

        Re: But why

        @Tubz:

        1. One can outsource the work, but not the responsibility. That's relevant when your company is sued for damages.

        2. As an executive, one is supposed to rely on one's subordinates for information and recommendations on areas and issues outside one's expertise. Example: "Mr. Beancounter, if we buy this new stamping machine for our factory, how long will it be before profits from our improved efficiency pay it off? Will the debt service on the loan we'll have to take out to buy it significantly negatively affect our cash reserves? How much is it costing us to keep fixing up and using the older, slower, more-breakdown-prone stamping machine we already have?"

    4. chivo243 Silver badge
      Meh

      Re: But why

      I worked in a school, PS was their SIS. That K-12 school had retention policy of 10 years for keeping records. All students were provided a copy of their transcripts at departure or graduation. So in 2010, Joey graduates, in 2021 Joey decides to return to school, the Uni looks at his transcripts, has a few questions, calls the school to verify, oops, we deleted the info last year. Uni drops the application due to the transcripts being unverifiable?

      Data management is tough... so it seems.

      1. MachDiamond Silver badge

        Re: But why

        "Uni drops the application due to the transcripts being unverifiable?"

        Maybe, maybe not. It might mean that to matriculate Joey would have to sit a bunch of tests rather than just providing a transcript showing adequate grades.

    5. Anonymous Coward
      Anonymous Coward

      Re: But why

      Because the concept of air-gapped networks and data is a farce these days. Plenty of companies that you think should or would have air-gapped networks/data don't.

  2. Tubz Silver badge

    Anybody checked Meta database for the missing data ?

  3. An_Old_Dog Silver badge
    Flame

    Utter Blatherskite from PowerSchool, Echoed by Ms. Zucker

    "We do not anticipate the data being shared or made public, and we believe it has been deleted without any further replication or dissemination," the software maker told customers this month.

    ...

    "PowerSchool has reported that it received confirmation that the data acquired by the unauthorized user was deleted and that the data was not posted online," Zucker added.

    Utter blatherskite! Even if PowerSchool located the data-nappers' facilities, sent in an armed team of thugs which "rigourously questioned" the data-nappers, then shot them in their heads and burned the facility to the ground, there still could be hard drives with copies, or partial copies, of this juicy data floating around. One of the data-nappers could easily have secretly made a copy of the data which the rest of the gang was unaware of. ("Hey, Baby, I've got a box I wanna stash in your attic. It's harmless, but don't mess with it, okay?")

    PowerSchool has no real-world basis for the "re-assuring" statements they have made.

    1. Yet Another Anonymous coward Silver badge

      Re: Utter Blatherskite from PowerSchool, Echoed by Ms. Zucker

      They didn't say the source of the confirmation. I

      t's the Tony Blair Iraq dossier trick, they asked their mate in the pub 'has the data been deleted', their mate said yes = "we have information from a reliable source that the data was deleted"

    2. MachDiamond Silver badge

      Re: Utter Blatherskite from PowerSchool, Echoed by Ms. Zucker

      ""PowerSchool has reported that it received confirmation that the data acquired by the unauthorized user was deleted and that the data was not posted online," Zucker added."

      The schools have outsourced data services to an outside contractor who outsourced it to another company. Yeah, that's not going to be problematic.

      I don't see creating the software as a thing schools should be doing, but they should be the ones storing that data securely and locally. When a child leaves school, a lot of the data can be purged. Attendance records, certainly but perhaps also things like their membership in the stamp collecting club if a record of that is being kept. The details will very quickly reduce and the best thing to do is not store them as part of risk management. In a few years when the records go to off-line archives, it's down to the basics. Courses taken, grades given and if the person has met the requirements for graduation/graduated. A register of every time they visited the nurse's office can be removed quite quickly and really should be.

  4. John Smith 19 Gold badge
    Unhappy

    PowerSchool has no real-world basis for the "re-assuring" statements they have made.

    Sad but true.

    1. Yet Another Anonymous coward Silver badge

      Re: PowerSchool has no real-world basis for the "re-assuring" statements they have made.

      But under some interpretations of QM there are an infinite number of non-real worlds. So they can still be sure the data has been deleted "on average"

    2. MachDiamond Silver badge

      Re: PowerSchool has no real-world basis for the "re-assuring" statements they have made.

      "Sad but true."

      It doesn't even sound that good.

  5. lglethal Silver badge
    Go

    It sounds to me like this wasnt a break in by Ransomware crooks, but by a Kid. Who once the Breach became known and calls were made to the Authorities, p'd their pants, and quickly removed any trace of the data they took, and promised never, ever to do such a thing again.

    Then again maybe I'm being overly optimistic, and it's just some prick whose waiting for the heat to die down, before starting the scamming...

  6. Doctor Syntax Silver badge

    "We do not anticipate the data being shared or made public, and we believe it has been deleted without any further replication or dissemination,"

    That needs to be put alongside their prior belief that they were secure. Neither belief is likely to be the basis for successful defence in court although maybe they also believe they are.

    I suppose it's too much to hope that the courts award sufficient damages to put them out of business and serve as a warning to others or, if they're insured, sufficient to make the insurance companies insist on client security reviews which are more than a box-ticking exercise.

    1. MachDiamond Silver badge

      "Neither belief is likely to be the basis for successful defence in court although maybe they also believe they are."

      As long as it's good enough that the execs won't be personally liable for fines/jail.

  7. Lazlo Woodbine Silver badge

    Deleting the stolen data

    Yeah, I'd definitely trust someone willing to blackmail schools, to be true to their word and not put the entire database on the market...

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