back to article A New Year's gift from Microsoft: Surprise, your scanners don't work

Windows 11 24H2 is still causing problems with multifunction devices despite Microsoft marking an issue with the eSCL scan protocol as resolved. A Register reader got in touch to say they still had trouble with a Canon ImageClass MF269dw, a multifunction printer, copier, scanner, and fax machine. They said: "It works on a …

  1. breakfast
    Unhappy

    Surprise

    Having used a multifunction Canon printer/scanner/etc for many years this would not be a surprise to me at all. The surprise would be if they made it work first time.

    1. K555

      Re: Surprise

      Not sure if this has changed, but it was certainly the case for years.

      The daft installer they foist on you refuses to run unless you're an admin. How does it check? By seeing if the account you're logged in as is specifically added to the local administrator group!

      GAHHH!

      1. breakfast

        Re: Surprise

        I don't need to use it often these days, but if I'm in Windows it has never worked twice in a row in the last five years. I have to uninstall it from the printers section and then reinstall it and if I'm lucky it will start working after a few tries.

        1. M.V. Lipvig Silver badge

          Re: Surprise

          That's been my HP and Epson nightmare too. Every single STINKING time I needed to print, I had to remove and reload the printer drivers on the computer. I have an HP printer (when it fails I'll get something else) and the daughter has an Epson.

          1. Lon24

            Re: Surprise

            Would booting a Debian KDE VM be a workaround?

            Natively no probs with my HP multifunction printer/scanner out of the box.

      2. big_D Silver badge

        Re: Surprise

        The installer needs to install drivers and software for all users, so it needs admin rights. It checks to see if you are in the admin group and/or that it can write to the system directories. If it can't, it can't install. There is nothing you can do about that.

        It is the same for a lot of software.

        1. K555

          Re: Surprise

          Correct, but the point is that the way it 'checks' to see if the user is an admin is flawed. If you're using a domain account that's a member of a group that's added to the local administrators, it'll bounce you because it's looking for a direct membership.

          It's an example of someone that's trying to add something 'smart' to software and shooting themselves in the foot.

          It'll work on a home PC where someone is just logged in as a local admin.

  2. Neil Barnes Silver badge

    still included with Windows 11

    Apropos things included - I note that the installation logs for my recent update to Mint 22 listed 600k+ files... what the hell is any OS doing with 600k different files? How many files does W11 include in a bare install? (Ok, Mint install includes office, comms, and development stuff, but even so...)

    1. Paul Herber Silver badge

      Re: still included with Windows 11

      Those 600k files are all different. These 600k files are all the same.

      And obviously Mint 22 is twice as good as Win 11 !

      1. Anonymous Coward
        Anonymous Coward

        Re: still included with Windows 11

        > And obviously Mint 22 is twice as good as Win 11 !

        And Mint was based on Ubuntu which is produced by... wait for it... Canonical so the scanner's bound to work!

    2. Camilla Smythe

      Re: still included with Windows 11

      Not sure about number of files. Keep Home. Install from fresh. 15 minutes. Two reboots including update. No need to go back through the MicroShit give us all of your data and switch off the irritants. New screensaver pictures as well. Nice! Not sure if much else changed coz nothing stopped working.

      Camilla "Year of the Linux Desktop since 2000" Smythe.

      Hmm 698,722 items in Root. At least 500K of them will be symbolic links. Don't see a problem.

      Anyone got a figure for Windows?

    3. Doctor Syntax Silver badge

      Re: still included with Windows 11

      Not sure about Mint or files but my current Devuan lists 4,419 packages installed out of 65,676 available. I wonder how many are fonts.

      1. Doctor Syntax Silver badge

        Re: still included with Windows 11

        "Not sure about ... files"

        du / |wc -l yields 138,541

        77,045 are in my home directory.

  3. Mentat74
    Joke

    Well...

    As long as nobody's head explodes...

    1. FirstTangoInParis Silver badge

      Re: Well...

      There's always 25H1 ....

  4. Murphy's Lawyer

    Another good reason to stay with Windows 10 for now?

    The more I read about Windows 11, the more I think seeing if I can get my desktop to dual-boot to some version of Linux for Mere Mortals and migrate as much as I can to there before the extended support runs out and I have to move to Windows 11 for what's left..

    Also, and in no way being smug, I've found Hamrick's VueScan to be invaluable in getting scanners to just work for years. I'm not touting this as a solution because I'm not on Windows 11, but it's free to try out.

    1. Anonymous Coward
      Anonymous Coward

      Re: Another good reason to stay with Windows 10 for now?

      "dual-boot to some version of Linux for Mere Mortals"

      I'm unduly proud of my Christmas hols endeavour to convert a 2013 Chromebook to run Linux Mint, after hardware hacking to enable a bios overwrite, pushing the Chromebook into dev mode, overiding a zillion warnings, and then installing Mint. And it works! Ten years+ late to the party I hear the audience gasp in horror, but I'm pleased my "cribbed from multiple websites" endeavours worked, and I have a Google-free lightweight laptop that's running modern, supported software. However, it's not really for Mere Mortals. There's a lot of good software that can be run from the Mint software manager, but anything that isn't in the Linux Mint repo, then you're having to revert to command line to install everyday Linux software (eg Seamonkey). Again, I achieved this, but for noobs like me I'm copying potentially risky software commands from internet forums without really knowing what they are doing. Acceptable for an ageing Chromebook that's largely a browsing tool, not what you'd want for your main computer. Beyond an out of the box install of a mature Linux distro you'll have to get to grips with the difference between tarballs and binaries, and the fact that the Linux install process may not do things you'd assume are obvious (like adding a new program to the menus) and all those bash, curl, sudo commands with complex syntax. There is LOTS of help on offer, but often involves interacting with forums inhabited by people who can and will help, but don't really appreciate the deep ignorance a noob has. Installing different software on Windows is a dream compared to some of this. Likewise Linux printing or display scaling can produce challenges that Windows users will (generally) not be familiar with.

      Obviously more familiarity will help, and if I can do it then so can you - just accept that there's a learning curve. Curiously, it's a steeper learning curve if you're IT savvy than if you're not - I put Ubuntu on my 80+ year old mother's almost-as-old desktop rather than pay for a Windows version upgrade that the hardware wouldn't work with. I let the install include the default apps and she just got on with it, as she simply wanted it to work and wasn't looking to install additional apps. She had no idea she was using Linux, because everything from UI to OS to apps to hardware to the broadband and the wider web is just "the wifi" in her world.

      All of which might sound negative about Linux, it isn't - I wish I'd Linuxed my Chromebook years ago.

      1. Grey Bird

        Re: Another good reason to stay with Windows 10 for now?

        I recently Installed Linux on an old 2009 Macbook Pro. It went pretty smoothly once I found a 32-bit distribution to install. Now it can actually be a usable machine again!

        1. Roopee Silver badge
          Linux

          Re: Another good reason to stay with Windows 10 for now?

          I acquired 2 of those a few years ago and gave one to a friend a couple of Xmases ago along with an SSD and RAM upgrade and he did exactly the same as you, using Mint, and he loves it - it's now his daily driver.

    2. Loudon D'Arcy

      Re: Another good reason to stay with Windows 10 for now?

      It's funny; Zorin OS is a Linux distribution that's been specially designed to make Windows users feel at home—and yet I never see it mentioned by people who are entertaining the idea of switching. I suppose it just isn't as well known as Ubuntu or Mint...

      What is Zorin OS? Linux for People Who Don’t Want to Leave Windows

      Zorin OS - Make Your Computer Better

      1. Fursty Ferret

        Re: Another good reason to stay with Windows 10 for now?

        Yes, but Windowsifying Linux is just putting users in the uncanny valley of operating systems where it nearly, but not quite, works as expected, and is utterly impossible to troubleshoot over the phone.

        I'm a big fan of Elementary OS for people who want to move away from Windows.

        1. Michael Kean

          Re: Another good reason to stay with Windows 10 for now?

          Add self-hosted Rustdesk to your clients' installs?

        2. david bates

          Re: Another good reason to stay with Windows 10 for now?

          Sounds very much like moving from Windows 10 to Windows 11....

      2. Doctor Syntax Silver badge

        Re: Another good reason to stay with Windows 10 for now?

        Zorin is what I put on my CiL's computer years ago when her W7 got hit by ransomware.* I can't say it really resembles what I recall of W7 to any great extent but it was easy enough for her to use. Useful reminder - I promised I'd go over this month to update it to latest version.

        * Beginners! write out encrypted version without overwriting original. Everything sitting there, waiting to be discovered with PhotoRec

      3. Cliffwilliams44 Silver badge

        Re: Another good reason to stay with Windows 10 for now?

        It looks surprisingly like Cinnamon Desktop!

        Why use an offshoot distro (that could disappear at any moment) when you can just install Cinnamon on an established distro like Ubuntu or Fedora!?

    3. Bebu sa Ware
      Windows

      Re: Another good reason to stay with Windows 10 for now?

      "I've found Hamrick's VueScan to be invaluable in getting scanners to just work"

      Heartily agree.

      I purchased a cheap Canon LiDE scanner over a year ago specifically for Linux support. Canon's scangear software was a bit of washout even after the acrobatics of installing on RHEL8.

      I installed the vuescan software which just worked but without a licence the images have a watermark which can be removed from existing images with the licence enabled software. I would have happily purchased the software but my need for a scanner had evaporated.

      I suspect the watermarks could be fairly easily removed at least in principle without a copy of vuescan but given the excellence and reasonable price of the software I wouldn't even contemplate discovering how.

      Vuescan demonstrates software doesn't have to be shitty even on a Windows platform.

    4. big_D Silver badge

      Re: Another good reason to stay with Windows 10 for now?

      I did that back in 2003, getting away from XP. I had a nice system with a hot-swap drive bay, one with XP for gaming and one with Linux for work.

      I've swapped back and forth over the years between Windows, macOS and Linux. Currently mainly macOS, with a few Linux boxes for specific purposes (E.g. PiHole) and at work Windows VMs for testing.

  5. Dizzy Dwarf

    And here I was thinking that my scanner isn't working because

    the printer part has run out of magenta.

    1. FirstTangoInParis Silver badge

      Re: And here I was thinking that my scanner isn't working because

      Gosh I remember that on one of the early MFDs I had at home. Unit folds its arms and pouts like a stroppy toddler until you fix the thing that was completely unrelated to what it was you were trying to do.

  6. GNU Enjoyer
    Trollface

    Scanners never actually worked in the first place

    But even then, it's incredible how incompetent microsoft is despite their track record of incompetence.

    It seems that another "feature" of a windows 11 downgrade is the fine manager ceasing to work and it seems the only fix is to reinstall windows (but if you are going to install an OS, you should install GNU instead).

    Still, I've gotten a scanner to work on Trisquel GNU/Linux-libre and it still works fine?

  7. Steve Davies 3 Silver badge
    Linux

    Welcome to another year of MS Borkage

    Same as the last year and the year before, and ....

    MS could not organise a piss up in a brewery let alone a fully functioning OS release.

  8. rgjnk Bronze badge
    Devil

    How?!

    I would ask the question of how they manage to break so many random things that they probably haven't even touched, but sadly I suspect I know...

    Just like a lot of other 'mature' projects that have drifted with time and semi-competent maintenance it has got to a point where it only stays upright by luck and habit. Any fiddling risks random collapse of bits that when checked probably should never have worked at all, no one is quite sure how it all worked as the people that really knew are retired or relocated, and patching is based on luck as much as is science.

    Meanwhile management are convinced all is perfect, that everything is fine, and all those new shiny features can be added quickly and easily on top of all the other 'finished working' bits.

    It's sad when you recognise the pattern & know it won't be fixed. And that everyone else's efforts are similarly borked, sometimes even worse...

    1. DJO Silver badge

      Re: How?!

      One could almost suspect they've abandoned proper (or any) regression testing - You don't just test a change, you retest every related change ever made - a long and tedious task but essential if you don't want to release buggy software. I realise that doing that properly for something as complex as an operating system is expensive but MS are not exactly cash poor and firefighting after a release is even more expensive.

      1. Doctor Syntax Silver badge

        Re: How?!

        "firefighting after a release is even more expensive."

        As is testing. What better that to push as much as possible onto the customers.

    2. Apocalypso - a cheery end to the world

      Re: How?!

      > no one is quite sure how it all worked as the people that really knew are retired or relocated, and patching is based on luck as much as is science.

      I find that very hard to believe. Microsoft have, for many years now, sold the finest, most full-featured knowledge management product there is in the form of SharePoint. Surely they've stored all the documentation the dev's have produced over the years and the key information is right at their fingertips through the class-leading search capabilities of the product?

      Perhaps their fate was sealed when they failed to maintain the Ms. Dewey search engine?

      1. bsilva66

        Re: How?!

        As someone who has been told a few times too many that the info I need is in our sharepoint server and "easily available and searchable" I feel your pain. Has anyone ever been able to search AND FIND anything relevant in sharepoint?

        Never even mind the nightmare that is an update/new version with the migration of the existing collections...

      2. Cliffwilliams44 Silver badge

        Re: How?!

        "documentation the dev's have produced"!

        You're a funny guy!

    3. dmesg

      Re: How?!

      Way back in the Window 3.x days I worked as a contract employee at Microsoft, and one day found myself chatting with someone from one of the other buildings about the recently released DOS 4.0. She mentioned that there were old parts of DOS that they hadn't dared touch.

      "Why?", I asked.

      "Because we lost the source code."

      "Oh ... How did that happen?"

      "Don't know, we just can't find it. It got lost along the way."

      Seeking to assess whether she really knew what she was talking about, I asked "What was your involvement with the project?"

      "I'm the product manager."

    4. big_D Silver badge

      Re: How?!

      24h2 is a major new release, under the covers. They have made a lot of changes. There was also the whole thing about printer drivers etc. being insecure and a lot of tightening up of security around how the whole printer and scanner drivers work. So, not really a surprise, manufacturers slow to update their drivers, most users never updating drivers, unless something stops working and MS messing around in the background, it is ripe for disaster.

  9. BeachWalker389

    Canon/Fujitsu still hosed

    We installed Windows 11 24H2 and our scanners stopped being usable. We researched the issue and found that there was a known issue in 24H2.

    KB5048667 is supposed to resolve this USB/scanner issue. We applied this update and restarted the computers. We are still unable to scan.

    On our Fujitsu scanners, for example, we get the error message - No scanner is found (SX03047E). The scanner shows up in Device Manager as an Imaging device. These are all USB-connected devices which are unavailable.

    We did have the option to roll back to 23H2 with a couple of impacted computers. Once we had gone back to 23H2, we were able to use our scanners again.

    Unfortunately, we have some computers where going back to 23H2 is not an option currently.

    Fujitsu says they are waiting on Microsoft. I can't get any traction with Microsoft directly...

    1. big_D Silver badge

      Re: Canon/Fujitsu still hosed

      I had a similar problem, going from Windows XP to Windows 7 on my brother-in-laws computer. He used a ScanSnap and Fujitsu's response was to buy a new scanner (the old one was 5 years old, but still working fine). We eventually got hold of someone in support who took pity on him and we got a "private" download link to install a Windows 7 compatible driver. We had the same problem again, going from 7 to 10, but he bought a new scanner that time round.

  10. StinkyMcStinkFace

    OMG why are you using windows 11?

    Apparently the same people using win 11 are the people who using HP printers. I'm seeing a pattern here.

    Sorry, no offense, but damn....

    1. Mentat74
      Trollface

      Re: OMG why are you using windows 11?

      Masochism ?

    2. Wang Cores

      Re: OMG why are you using windows 11?

      Yeah, it's definitely a sign of "COMPUTER = TOOL" if they're running win 11. An HP printer must be like discovering the bodies of the last patrol that passed through there.

    3. alisonken1

      Re: OMG why are you using windows 11?

      I'm running an HP MFD - but it's a ~10-year old laser printer from HP (M127).

      Also, I'm not running Windows at home (except a work VM for the rare WFH project).

      Printer and scanner have never been a problem for me.

      Of course, it would probably help if I printed more than 20 pages a year :)

      But the joys of Laserjet is that I don't have to worry about clogging the printhead with so few print jobs.

    4. Throatwarbler Mangrove Silver badge
      Unhappy

      Re: OMG why are you using windows 11?

      /me looks at HP printer, looks at Windows 11. Sighs.

      Honestly, I've had the printer (MFD) for years, and it works fine. I got it for something like $80. Operational cost is arguably a little high, but the device itself has been reliable. Windows 11 24H2 is a little more dodgy, but my Bluetooth mouse is working again, so I've got that going for me.

  11. Tron Silver badge

    "It seems to work or fail randomly for different users in different situations."

    In Latin, that could be Window's motto.

    Just to be fair, I actually dislike Linux more than I dislike Windows. Linux has been so long in development and they still can't be arsed to make it consumer friendly. Geek arrogance at its very worst.

    1. Throatwarbler Mangrove Silver badge
      Flame

      Re: "It seems to work or fail randomly for different users in different situations."

      Heresy! Purge the unclean in the name of the immortal God-Emperor Penguin!

    2. alisonken1

      Re: "It seems to work or fail randomly for different users in different situations."

      "Linux has been so long in development and they still can't be arsed to make it consumer friendly. Geek arrogance at its very worst."

      Interesting. And when did MS take Windows out of development and make it a long-term only-needs-security-updates consumer-friendly system?

      So far, the only consumer-friendly part is that they got the computer hardware guys to pre-install Windows. If consumers had to install Windows on their computer, forget it.

      At least with Linux, I can have a fully-functioning system in less than an hour (complete with updates) that doesn't require searching for extra drivers.

    3. M.V. Lipvig Silver badge

      Re: "It seems to work or fail randomly for different users in different situations."

      I dunno, I work on the wiring side of technology (layer 1 to you network geeks) and the only thing I remember about my Linux training from 30 years ago is ls -l, but I had Cinnamon Mint working on my machine in just an hour or so, and everything transferred over pretty quickly. It took me longer to get the new computer to let me turn on Windows so I could access the firmware and boot from USB than it did to boot from USB and load Mint. If I can do it, anyone can.

      1. This post has been deleted by its author

    4. georgezilla

      Re: "It seems to work or fail randomly for different users in different situations."

      " ... Just to be fair ... "

      Actually I think that bit of your comment doesn't mean what you think it does ......

      " ... Linux has been so long in development and they still can't be arsed to make it consumer friendly. ..."

      How long has Windows been in development? And here we are talking about how they can't make it work with a MFD that it worked with BEFORE the last up-date. And shall we talk about the other shit they broke? Or the "fixes" for broken shit that broke other shit

      Nothing fair at all about your comment.

    5. Doctor Syntax Silver badge

      Re: "It seems to work or fail randomly for different users in different situations."

      "they still can't be arsed to make it consumer friendly"

      Who's "they"? And in what way is it not consumer friendly?

      Your answer to the first would be quite significant because "Linux" as a generic concept ranges from servers to desktops (and on to numerous consumer devices including Android devices and all sorts of stuff where it's embedded and not really visible in any typical computery way).

      From my own PoV I use Linux because I want to do actual stuff - mostly, these days, historical research - and don't want something that gets in the way. I want browsers, an email & newsgroup client, office suite, graphics SW etc. that Just Works. I really haven't time to faff about with stuff that doesn't. Devuan/KDE provides all that, all through GUI applications. SWMBO also uses Devuan/KDE. A cousin-in-law uses Zorin. It all Just Works. I call BS on your contention.

      By comparison I have an old laptop that came with W10. For a long time it ran as my daily driver once I'd blown away Windows & installed Linux (Debian back then). When I replaced it as a daily driver I reinstalled W10 from its backup and made it dual boot. AFAICS W10 is useless. If I turn it on now it spends all its time failing to update and chewing up pretty well all its throughput doing it.

  12. TVU

    A New Year's gift from Microsoft: Surprise, your scanners don't work

    This is what happens when you sack all your quality control staff (happened back in 2014).

    The New Year's gift from Microsoft should be that they are now hiring quality assurance staff.

    1. Anonymous Coward
      Anonymous Coward

      Re: A New Year's gift from Microsoft: Surprise, your scanners don't work

      But, but, we've got AI. Why would we need quality assurance staff?

      1. Doctor Syntax Silver badge

        Re: A New Year's gift from Microsoft: Surprise, your scanners don't work

        And telemetry so we don't really need to test - the AI can find out what's going wrong when you run it.

    2. ITMA Silver badge
      Devil

      Re: A New Year's gift from Microsoft: Surprise, your scanners don't work

      "The New Year's gift from Microsoft should be that they are now hiring quality assurance staff"

      And like most New Year's resolutions, it will go out of the windows on 2nd January.

      1. This post has been deleted by its author

        1. John Brown (no body) Silver badge

          Re: A New Year's gift from Microsoft: Surprise, your scanners don't work

          Well, as per my wifes New Years Resolutions, when confronted about her failure, uses the line "I never said WHICH new year" :-)

  13. Will Godfrey Silver badge
    Coat

    This is not news!

    News is:

    Microsoft released an upgrade that worked flawlessly on all common devices (and also on many uncommon ones).

    1. Doctor Syntax Silver badge

      Re: This is not news!

      Naughty. You know this isn't April 1st.

  14. chivo243 Silver badge

    And this is why

    win11 is slow to be adopted... seems every update brings a new horror. First CoPilot and that forget-me-not doohickey, now basic daily stuff like scanning is broke!? Does 11=13 in M$ calculations?

    1. M.V. Lipvig Silver badge

      Re: And this is why

      pi=3.0. That other number is just untidy.

      1. This post has been deleted by its author

  15. Apocalypso - a cheery end to the world
    Unhappy

    Surprise, your scanners don't work

    > gift from Microsoft: Surprise, your scanners don't work

    A truly unexpected gift from Microsoft as it's normally Canon who break their own scanners. (Looks ruefully at Canon ImageFormula 215 that I now have to run in a Windows 7 VM because Canon arbitrarily decided that they weren't going to support it anymore).

    1. Fruit and Nutcase Silver badge

      Re: Surprise, your scanners don't work

      Yep - Canon consigned old LiDE scanners to the dustbin for people moving on to Windows 10 - I've kept using them on Linux without any issue. It is also possible to run them on a Windows 7 VM under Windows 10 - guess that would also apply to Windows 11

  16. Sparkus

    VueScan....

    Continues to work for both USB and ethernet-connected scanners.

    Those of who who are in anguish because there are no current driver sets for your older scanners will want to check out VueScan.......

  17. M.V. Lipvig Silver badge

    I like this.

    Now that I've switched to linux, I can sit on the sideline munching popcorn while M$ users howl in anguish.

  18. llaryllama

    <smug mode> Since switching my main desktop to Ubuntu a few years back I've had almost zero issues with printing and scanning. I had almost ground my teeth to the gums in frustration over connecting printers with Windows, but the Linux desktop has made surprising leaps and bounds in this area. It's very satisfying turning up at a job site and being able to instantly add almost any network printer without any driver downloads and have it just work. </smug>

    1. This post has been deleted by its author

  19. Groo The Wanderer - A Canuck

    My Canon works fine under Ubuntu 24.04...

  20. harrys Bronze badge

    any old pc, install linux mint, purchase http://turboprint.info, share it over the network if needed

    alternativelly the above inside a vm within shitty windows using your type 2 hypervisor of choice and bridged networking and pass through the usb port

    job done

  21. Owlensteed

    I have ran across this issue, it seems to be related to the password for the user Scanner. Once I retype the password again, the problem is generally fixed. Otherwise you have to go to advanced sharing and reset up the scanner account. It looks like it is an unknown user.

  22. s. pam
    Mushroom

    Canon, the new bastards emulating HP

    Sorry Windows users, Canon broke this for us Mac users several years ago and you've not a f*cking hope in hell of it getting fixed!

    Having gone round and round with their (in)famous tech support gets you a "you need to buy a new model printer"

    I've told them to shove a sock in that as my printer/fax/copier worked perfectly fine until they BROKE it!

    There's a special place in sCUNThorpe for them, right next door to HP now.

    PS> For those who suggest VueScan they want £49.95/year for the privledge of using their app for which even the free version doesn't work with our 2017 Canon 510!

    1. Michael Strorm Silver badge

      Re: Canon, the new bastards emulating HP

      For those who suggest VueScan they want £49.95/year

      Although they offer a subscription *option* for the standard edition at £7.95 a month, according to this, the £49.95 price for the standard edition is for a one-time (i.e. one-off) payment. In other words, they give you the choice, which is more than you can say for a lot of companies these days.

      Yes, it's unfortunate that it doesn't work with your Canon 510, but at least you were able to try it out without having to hand over any money first. And it's not Vuescan's fault or responsibility that Canon's software was crap, nor their job or obligation to remediate that, act as unpaid support on Canon's behalf or let you have their software for free.

    2. Groo The Wanderer - A Canuck

      Re: Canon, the new bastards emulating HP

      And the internet continues to be infested with the mindset of the "X" patrons as they flee Musk's grasp, spewing vitriol, bile, and curses wherever they go... *sigh*

      Hint: In civilized society, cursing stopped being "cool" around the time you started working and paying your own way in life. It does happen... under extreme circumstances. But you hardly needed to capitalize your brilliantly creative spellings to highlight the curses in case anyone out there "didn't get it."

  23. arachnoid2

    SMB?

    A similar issue was flagged recently on social media and it came down to an SMB v 1 (if memory serves) being disabled on the windows update which the printer required for communication.

  24. BobChip
    Linux

    Scanner not working?

    Windows 8 completely borked my Minolta film scanner, a Canon A4 flatbed scanner, a very expensive roll feed A0 inkjet printer, and an elderly HP laser printer. ALL OF THEM! MS response was "you need to update = renew your obsolete devices" In excess of £ 4500 for that lot!

    Oddly enough the whole setup worked perfectly when I tried Ubuntu - so much for device incompatibility will always stop people using Linux... I now use an HP 400 series B&W laser, an Epson 700 scanner and a Canon Pixma inkjet, all working perfectly and reliably together under Mint 22. Plus Vuescan and Turboprint - Linux versions - as they add lots of useful control and functionality.

    Ask yourself why I abandoned anything to do with M$ all these years ago... and have never looked back since.... Simples!

    1. Martin an gof Silver badge

      Re: Scanner not working?

      Seeing an Epson scanner on that list, never used it under Windows but two things I miss from the Epson app in OSX now that I'm exclusively Linux is the ability to shove four strips of negatives (or a dozen 35mm slides) in a holder and have the thing auto-select and scan the individual images, and the very simple "click on a white bit" facility for correcting the colour balance of faded images. Can't find a way to do those under Linux though I admit it's been a while since I looked. Ours is a Perfection V750 I think?

      Other than that, for basic scanning, Linux was a doddle - plug in and it works. Printers with Postscript and network sockets never seem to cause trouble either, though I do prefer to configure IP addresses and such manually for them.

      On OSX it was even relatively easy to scan some old 110 and 126 negatives and my dad's old 2¼" transparencies, that's a bit more "manual" in Linux. The OSX app died with our Core Duo (not Core 2, so OS updates were quickly impossible) Mac Mini.

      M.

  25. ComicalEngineer

    I'm happily using an HP Deskjet 1220C (A3) printer from Mint.

    The printer is ~20 years old.

    Just saying.

  26. osxtra

    Find That Wire

    Wait, people are still using USB to talk to printers? What happened to that newfangled IP thingy?

    1. Groo The Wanderer - A Canuck

      Re: Find That Wire

      Historically, I used the Windows USB port to update my printer's firmware. Guess it goes without updates now, unless I can do that via menu option on the printer itself.

  27. Anonymous Coward
    Anonymous Coward

    In other news, my ancient Canon and new Epson MF stuff is working perfectly on my Mac M2, my Mint desktop, the ancient Pi, and a 10-year-old Dell running Win 10 (grudgingly). I never had much love for MS but now actively despise them.

  28. JimJJ

    A Temporary? Fix for the 24H2 Scanner Issue

    I was able to get the scanner described in Richard Speed's original article working by following the procedure described here:

    https://community.usa.canon.com/t5/Printer-Software-Networking/Fix-For-MF-Scan-Utility-Failures-Windows-11-24H2/m-p/520000/highlight/true#M21784

    Be sure to delete the device and all the Canon software first. Then reinstall the Canon software and follow the intricate procedure described above.

    Be sure to disable to the device before updating the driver as described.

    Be sure to reboot the system at the end of the procedure.

    The device is working for me, but the repair seems fragile.

    Because the device also was working under 24H2 before this fix, but only when all network connections are wired, the software defect might be a race condition. (Wire is fast).

    Good luck to you if you are struggling with this. Many thanks to Mr. Speed for bringing attention to this issue.

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