SQL
From what the panel is talking about, it sounds a bit like SQL and database access.
We've made one of our databases available to the staff to help them with their work.
So, instead of creating tickets and waiting for one of the two of us to get back to them, they can do it themselves.
I've organised classes on reasonably basic SQL for them.
Most of the information they need can be found with an SQL query with one or two joins and the relevant parameters.
It's not that it is hard, more that most of my co-workers don't want to dabble in SQL.
It looks like coding, therefore it must be hard and I will get it wrong.
I point out them that if can write complex Excel formulas, SQL just requires a bit of practice and knowledge of the tables.
And, of course, I've been writing SQL for 25 years.
And this discussion of AI prompts sounds like that.