back to article Dropbox to shed another 500 staff, CEO takes 'full responsibility'

Cloudy file-shifter Dropbox has axed about 20 percent of its staff, its second round of layoffs in less than two years. CEO Drew Houston said some parts of the business are booming, but cuts were needed where the company had over-invested or underperformed. In all, 528 staff will be let go. "As CEO, I take full responsibility …

  1. Mark Exclamation

    "As CEO, I take full responsibility for this decision and the circumstances that led to it, and I’m truly sorry to those impacted by this change," wrote Houston - Well, that makes the newly-unemployed feel much better, I'm sure!

    1. CowHorseFrog Silver badge

      What exact;y is full responsibility ?

      Why did you fail to mention the complete lie this statement is ?

      1. OhForF' Silver badge
        Devil

        The CEO is probably talking about his responsibility to the shareholders and hopes those will recognize it was his decision to cut costs which might get him an extra bonus.

        Much more important than his responsibility to (former) employees.

    2. sabroni Silver badge

      Taking full responsibility

      would mean admitting that the buck stops with you and at the very least taking a massive pay cut if not redundancy for yourself.

      You don't take responsibility for something by firing other people.

    3. ForthIsNotDead

      "As CEO, I take full responsibility for this decision and the circumstances that led to it, which mostly consists of me propping up the share price so that I can my get mahoosive bonus, and I’m truly sorry to those impacted by this change,"

      FIFY :-)

    4. 'bluey

      A CEO taking responsibility for bad news, not just good, is a good thing.

      1. Kevin McMurtrie Silver badge

        Did he lose his job too? Was he demoted? Has he been put on unpaid leave?

        He's taking no responsibility if there are no consequences. He probably gets a bonus for cost cutting.

      2. doublelayer Silver badge

        As others have said, what does "take full responsibility" mean? If all I have to do to take responsibility is say that, then it's both easy and worthless to do so.

        Exactly how one should take responsibility is unclear and unanswerable. The classic penalties, reduction in salary, losing authority or a job entirely, etc, are sometimes sensible. In other cases, doing that would cause more harm, or the negative event is not large enough to justify them. When those apply is something that people will never agree about. However, saying that someone "takes full responsibility" is about as useless as "we take your privacy very seriously". At most, it's nice that they don't actively want to hurt you even though they are going to, but more likely, it's meaningless words said because it's the convention to say them.

      3. CowHorseFrog Silver badge

        So if someone runs over your kids and says they take full responsibilty, and then get payment of tens of millions of dollars....

        Would you be smiling ?

        1. 'bluey

          might be best to think before making an analogy like that one

          1. CowHorseFrog Silver badge

            Might be best to learn to write a full sentence, you claimed "im wrong" but you didnt say "why"...

  2. Yorick Hunt Silver badge

    Time to pull out

    If you have shares in this rusty barge, it's time to pull out now. When they resort to share buybacks for the purpose of share price manipulation, you know the business has evaporated and is now purely a carcass being squeezed for the last few drops of blood.

    1. ForthIsNotDead

      Re: Time to pull out

      He's probably on a huge bonus based on share price, so he's spending the company's cash reserves (or, even worse, borrowing) to prop up the share price so he can cash in a multi-million dollar bonu$.

      It's what they do.

      Then he'll quit, and watch it crash and burn from the sidelines.

      1. Anonymous Coward
        Anonymous Coward

        Re: Time to pull out

        He may not even "quit". Rather, The Board[tm] may end up asking him to leave (pre-arranged and agreed-upon, mind) so that he can collect his huge golden parachute severance package on the way out the door.

        He may even serve a term on The Board himself, e.g. "mentoring" his replacement, before choosing to "spend more time with family", perhaps sitting on a few other Boards here and there for a while, writing a book ("memoirs"), maybe a (paid) speaking tour, and so on. Eventually landing the top spot again at some other outfit. All this in spite of how badly the previous one was bungled.

        Once they get their ticket punched, they rarely have to get off the train. The executive class looks after their own.

      2. CowHorseFrog Silver badge

        Re: Time to pull out

        Steal a pencil and the same ceo would call the police on you, misuse company funds to the tune of billions and there are no criminal actions.

    2. VicMortimer Silver badge
      Trollface

      Re: Time to pull out

      I've got a client that insisted on moving all their file shares to Dropbox. I was even told to not maintain a local backup, that everything would be in "the cloud" now.

      Needless to say I set up a local backup of all their files, complete with network shares already set up to make dumping those losers as quick as possible. The VPN is ready, all the accounts are configured, all I have to do is tell them it's there and ready to use. Already told one guy when he was having trouble getting Dropbox to work on his desktop, he's effectively already switched back to in-house. When Dropbox screws up again, they're gone.

  3. EricB123 Silver badge

    Two Thoughts

    First. although I initially got mad at the CEO for the firings, he did give them 16 weeks of severance and, what impressed me, let them keep their office equipment assigned to them (I am assuming that means laptop and desktop computers). Yes, it still sucks, but during my career as an engineer I got laid off several times with freakin' zero of anything.

    The other thought is the stock buybacks thingy. Yes, corporate has been using the smoke and mirror thing for years. I think the can has been kicked as far as possible. The next time it is kicked, it will fall down into the quarry!

    Between those and the endless election finally coming around, the next few weeks will be most "exciting". You know, the kind of excitement when a car strikes your motorcycle and you are about to hit the pavement, that kind of excitement.

    1. UnknownUnknown Silver badge

      Re: Two Thoughts

      Thought 3 - over invested and ‘big bet’ on AI with it’s Dash AI search tool, which it has developed in partnership with NVidia.

      So it’s spaffed tens of millions up the wall on a pile of NVidia AI hardware … with little effectively to show for it as a Return on Investment.

      I’m still as surprised as last time that a 1 trick Pony like Dropbox has a 2,500 staff pool to cut from.

      1. sabroni Silver badge

        Re: Dash AI search tool

        That's what all distributed file systems need, a guesser. Guess where the data you're looking for is, or maybe some data that looks like the data you're looking for, or data that some joker on Reddit suggested might be the data you're looking for.....

        1. UnknownUnknown Silver badge

          Re: Dash AI search tool

          Google Search Appliance in a CAB.

    2. CowHorseFrog Silver badge

      Re: Two Thoughts

      You are impressed he paied 16w while paying himself millions or may be more ?

      No wonder america is fucked when idiots like yourself think paying the idiot who ruined everything millions and paying others basically nothing is "good".

    3. Cliffwilliams44 Silver badge

      Re: Two Thoughts

      A lot of public companies that are in trouble start buying back stock to stave off the possibility of the hostile takeover.

      When profits are down and the stock price is low, the vultures start circling.

      So they sacrifice a few humans to shore up their financial walls!

      1. CowHorseFrog Silver badge

        Re: Two Thoughts

        No they buy stock back because it makes money for the leadership.

      2. Charlie Clark Silver badge
        Thumb Up

        Re: Two Thoughts

        Yeah, buyout is what I started thinking.

        I'm lucky that I got 11 GB free storage from DropoBox. 15 years ago that was a big thing… but now I have two different Google accounts (fully legimitately, one for work, the other private) that both have more. I still use Dropbox as a convenient way of synching photos from my phone to my computer. I think it remains the easiest "cloud" storage system to use and share stuff universally, but that's not much of USP.

    4. Doctor Syntax Silver badge

      Re: Two Thoughts

      "what impressed me, let them keep their office equipment assigned to them"

      With an ever shrinking workforce they have no further use for them and it would probably cost more to collect then and sell them 2nd hand than they'd get back. I doubt they'r doing out of the kindness of their hearts.

      1. Anonymous Coward
        Anonymous Coward

        Re: Two Thoughts

        Quite. The corollary being, the companies who *do* try to reclaim the departed's office equipment are likely being vindictive bastards, since it probably costs them more than the stuff is worth.

  4. wolfetone Silver badge

    "As CEO, I take full responsibility for this decision by making sure lesser paid, harder working staff are sacked before me."

    FTFY.

    1. CowHorseFrog Silver badge

      A true American hero.

      Even today not a single american media outlet has ever said that CEOs are enemy of the American people who rape the American people far more than those evil communist in China and Russia combined.

      1. wolfetone Silver badge

        McCarthy

        Listen here Red, you wash your mouth out with that Commie crap!

        CAPITALISM SAVES!*

        *<small>nothing.</small>

    2. Dr Fidget

      CEO takes 'full responsibility' - and accepts massive bonus and pay rise do doubt

  5. Jimmy2Cows Silver badge

    cuts were needed where the company had underperformed

    Oh yes, cutting staff in underperforming units always helps those units perform better. What a twat.

    1. Cliffwilliams44 Silver badge

      Re: cuts were needed where the company had underperformed

      No, those units are dissolved!

    2. doublelayer Silver badge

      Re: cuts were needed where the company had underperformed

      I think you missed something here. They're not cutting people and expecting those units to improve. The units did badly, and they've decided not to bother having them anymore to cut their losses. The people who used to work on the things they're going to give up are going to lose their jobs because Dropbox no longer plans to have the things they were building.

  6. trevorde Silver badge

    Starting to sound like...

    Layoffs, stock buyback to support share price and crocodile tears from CEO... this is starting to sound like IBM

  7. Anonymous Coward
    Anonymous Coward

    Is proof reading dead?

    Someone tell me how the following sentence got through any kind of quality check…

    CEO Drew Houston said some parts of the business are, but cuts were needed where the company had over-invested or underperformed. In all, 528 staff will be let go.

    Some parts of the business are WHAT? Dolphins? Biscuits? Worthless? Please, I cannot handle the suspense, tell me now…

    And f the staff were being let go does that mean they were being held against their will before?

    I smell AI written articles a lot on this site recently - Absolutely Idiotic!

    1. Guy de Loimbard Silver badge

      Re: Is proof reading dead?

      Good catch isthemonkey.

      For a moment I thought my English had been lost to another era.

      1. David Hicklin Silver badge

        Re: Is proof reading dead?

        Somehow my brain parsed that into something readable

    2. This post has been deleted by its author

  8. James O'Shea Silver badge

    Waiting for them to die

    When Dropbox first showed up I signed up for their free layer: IIRC, 2 GB storage, available to all my devices. Hoo-rah! 2 GB wasn't much compared to Apple (5 GB) or MS (15 GB) or Google (15 GB) but it worked _everywhere_ and while Google did too, I trusted them more than I trusted Google, it being impossible to trust anything less than Google. Over time I increased the storage to 2.5 GB or so, still pitiful but also still free and available to all devices. And then Interesting Things started happening. File transfer rates went down; this happened on Macs, Windows, iDevices, on different Internet connections. Apple and MS didn't slow down. Hmm. I don't think that the problem was at my end. The nagging to move to a paid level increased. And then they allowed only three devices to connect on the free level. I had been using it mostly as a file transfer system; being able to have just three devices, and being limited to under 2.5 GB, and the slow transfer rates made it much less useful. The fact that Apple and MS worked on everything that wasn't Linux meant that I used it much less than before. At one point sticking files on a USB thumb drive and sneakerneting them was faster. And it was cheaper to buy storage from Apple and MS than to move to one of their pay levels. When you're more expensive than Apple, you're Doing It Wrong. I have _terabytes_ of Apple and MS cloudy stuff. My Dropbox cloudy stuff is mostly empty; I put a file or two on it, transfer to another device, delete. I don't leave stuff on Dropbox. Their efforts to try to force me onto a pay level have resulted in business for Apple and MS and my not giving a damn for them. Frankly, I expect them to die, and have been expecting them to die for years and see no reason whatsoever to let them have even a penny. I don't trust Google, but GoogleDrive handles 15GB in the free level and also works on Linux.

    The possibility exists that if they had not throttled my connection, if they had provided more storage, if they had not arbitrarily cut from all devices to just three, I might have given them money instead of Apple or MS, and might not have bothered with GoogleDrive; I was on Apple and MS's free levels for a LONG time before throwing money at them. Their attitudes cost them business.

  9. Doctor Syntax Silver badge

    The CEO's taking full responsibility would be including himself in the list of the departed. Anything else is just words.

  10. heyrick Silver badge

    I take full responsibility for this decision and the circumstances that led to it

    Really? He's taking full responsibility? So he's walking out the door with his stuff in a cardboard box?

    Mmm, didn't think so. So these are just empty words because there's nothing else to say.

  11. Anonymous Coward
    Anonymous Coward

    Stock buybacks..

    Used to be illegal before Reagan got in. Market manipulation. You see it with apple, Boeing, Microsoft, Google...fire the staff, buyback stocks, enrich the board & watch the products go to the wall....

    #enshitification is in full swing

    This is why you should NEVER have an ounce of loyalty to your employer, NEVER do an ounce of unpaid overtime

    1. Anonymous Coward
      Anonymous Coward

      Re: Stock buybacks..

      > This is why you should NEVER have an ounce of loyalty to your employer, NEVER do an ounce of unpaid overtime <

      I had followed that philosophy for a LONG time, then I went to work for RedHat. Should have remembered that advice.

  12. Anonymous Coward
    Anonymous Coward

    I haven't used Dropbox for years, but I'm guessing most of their cash burning is aimed at stuffing in AI features nobody asked for.

  13. CowHorseFrog Silver badge

    Cloud FILE SHITTER Dropbox ...?

  14. Anonymous Coward
    Anonymous Coward

    How many people ?

    It takes 2500 people to run a file sharing service and write a few plug ins ?

    1. CowHorseFrog Silver badge

      Re: How many people ?

      How hard can the entire software stack be ?

      I think 10 peopl ewould be more than enough...and even thaat is high.

    2. doublelayer Silver badge

      Re: How many people ?

      After having some success with the cloud storage bit, they decided that they should try to do more things. After all, there is only so much you can do when you're just selling access to lots of disks. So they tried making collaboration software. People already shared work in Dropbox folders, so why not make the software that makes it easier for people to work on the same file from other places? They tried several other related programs. Most of these were canceled at some point, and I don't know all the things they tried. For example, the article indicates that they had hired some AI people, but I don't have a clue what they were doing. So no, it doesn't take that many people just for file storage, but that's not what all those people were doing.

    3. Persona Silver badge

      Re: How many people ?

      When I read that they were making 528 people redundant I was amazed as I thought that they would only have a fraction of that number to start with. Given the limited nature of their technical offering I guess the bulk of their staff will be for sales and billing which admittedly are necessary business functions, but even so 2,500 for what they offer is incredible. Fire the CEO now for being fully responsible for having hired so many people.

      1. CowHorseFrog Silver badge

        Re: How many people ?

        Hiring a lot of staff to pump share prices before a "crash" is a tactics we have all seen before.

        I think its obvious most of those staff basically did nothing except keep themselves amused.

        1. Anonymous Coward
          Anonymous Coward

          Re: How many people ?

          >> I think its obvious most of those staff basically did nothing except keep themselves amused.

          Shit, where do I apply for that job?

          1. CowHorseFrog Silver badge

            Re: How many people ?

            search for vc angels in your local neighbourhood job boards.

  15. Derezed

    Enshitification encarnate

    That is all

  16. Bebu
    Windows

    Dropbox dropped.

    Quite a few years ago Dropbox stopped supporting their Linux client on RHEL7 and/or NFS mounted home directories which pretty much killed it locally and a little later the institution (being mostly MS and lesser extent Apple) migrated to MS OneDrive dropping its Dropbox subscription.

    One sorry Sad Sack had built some emacs etc automation around Dropbox folders and was frantic until we discovered Rclone for him. Because his new OneDrive folders, Dropbox and various other remote resources (davs?) could be accessed with Rclone, he was as happy as a pig in mud.

    Even with Rclone I personally found Dropbox quite flaky compared with the MS, Google and other providers, at least under Linux. So would not be too surprised that the company might be a death spiral but they would not be alone.

  17. Alan_Peery

    They can keep the work device, but what about the data cleanse?

    Sure, the company doesn't need the devices and maybe the employees can use them. Seems good.

    Until you remember that these same devices had access to corporate data, and for people who had been doing more detailed troubleshooting maybe even some customer data. What is Dropbox doing to make sure that these devices are wiped properly before they are wandering free in the world, no longer secured and patched by the corporate toolset?

    1. Anonymous Coward
      Anonymous Coward

      Re: They can keep the work device, but what about the data cleanse?

      Shh. This is Dropbox. We WANT them to burn.

  18. Anonymous Coward
    Anonymous Coward

    Houston, we have a problem

    Oh no, it’s me, but not me.

    You guys can get the chop, I’ll be on my yacht in Cancun.

  19. Anonymous Coward
    Anonymous Coward

    Where are they now? (and why were they there in the first place)

    Are Condoleezza (ex. big oil) Rice, and Robert (ex. head of the CIA) Gates still on the board?

    I can't tell, 'cos all mention of 'em seems to have disappeared from Wikipedia's page on Dropbox.

    ref. https://www.msnbc.com/msnbc/tech-giant-pressed-ditch-condi-rice-msna306461

  20. Phil Parker

    Nothing to do with AI

    Dropbox's problem is that what the customers want, and were willing to pay a little bit for, was space online to put files, where they could be shared with others.

    What Dropbox wanted to charge a lot of money for, is some sort of office automation system. Either you need this, in which case your company probably has it already, or you don't, so you aren't going to pay for it.

    I'm in the latter camp. Happy to pay $10 a year (say) for a bit of disk space and no more. Not going to pay $100 for all the other stuff. Fortunately, for most of my needs, the free version is sufficient, so they get no money.

    1. SenileOtaku

      Re: Nothing to do with AI

      That's just it. A reasonable price for just the features I need. Not going to pay BOHICA prices to use one little piece of a mega-bundle when I have no need for any of the rest of it.

  21. Groo The Wanderer

    So the CEO is going to give up all his accumulated and current stock options to help the company out, right?

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