back to article Post Office CEO tells inquiry: Leadership was in 'dream world' over Horizon scandal

The chief executive of the Post Office has agreed the organization's leadership team was living in a "dream world" in the months leading up to the launch of a statutory inquiry into the Horizon IT scandal, one of the greatest miscarriages of justice in UK history. Appearing before the Post Office Horizon IT inquiry, Nick Read …

  1. Pascal Monett Silver badge
    Flame

    "neither the Post Office's executive or board were seriously concerned"

    I hope that a jail sentence will start to seriously concern them.

    1. This post has been deleted by its author

      1. The Oncoming Scorn Silver badge
        Pint

        Re: "neither the Post Office's executive or board were seriously concerned"

        All involved in this debacle are deeply in the brown stuff, putting them all in a septic tank, would be a bloody good start.

    2. CowHorseFrog Silver badge

      Re: "neither the Post Office's executive or board were seriously concerned"

      This case is a perfect example, of the law should imprison leadership for giving their leadership and "guaranteeing" whatever it is they guarantee.. If they can take the money they can also accept responsibility.

  2. This post has been deleted by its author

  3. Tubz Silver badge

    Post Office's/Fujitsu executives, board, managers at all levels complacent in unlawful prosecutions, fraud, suicides, destruction of lives should now be facing jail terms, massive finds and even personal prosecutions from the victims. Will it happen, no, some money will change hands, and they get away with it, to live happily on their massive pensions or go on to control other companies.

    Only common people feel the full weight of justice !!

    1. elsergiovolador Silver badge

      Fushitesu should also be banned from UK market and have all contracts cancelled.

      1. Mike Pellatt

        Just like Crapita, that's impossible to achieve in anything less than 5-10 years. Minimum. Their tentacles are far too deep into the UK's critical infrastructure.

        1. elsergiovolador Silver badge

          Everything is possible, there just needs to be political will.

          Company could have been put into administration and nationalised. That would give continuity of delivery and allow for transition. It will also send a signal to other corporations, to not f around.

          1. CowHorseFrog Silver badge

            Yeh because monopolies that get commercialised like Power never put the price up and give you less for more.

    2. David Austin

      At a bare minimum, I want Fujitsu's expert witness Gareth Jenkins up on trial for perjury.

      If we can't nail such a blatant abuse of expert witness privilege, then what hope do we have of getting the others with a fig leaf of deniability and diffused responsibility?

      1. TheMeerkat Silver badge

        I too think that Gareth Jenkins bears more guilt than any CEO.

        Company management are not computer expert, one can imagine them to believe that software was infallible. But it is a job of a “chief software architect” (this was his title at the time) to know so he doesn’t have an excuse.

        1. CowHorseFrog Silver badge

          WHich is why Gareth should be in jail for the rest of his life.

          1. Mike Pellatt

            At that point,, he might actually understand the difference between a civil case and a criminal one.

  4. Blue Shirt Guy

    Unrequested comma surplus

    "I think it'd be impossible not to conclude that," Read said.

    I know this is a minor thing but WTF is going on with commas and proof reading at El Reg? They seem to appear in the strangest of places, then go missing when needed. It's incredibly distracting to try and read articles full of grammatical errors.

    1. Phil O'Sophical Silver badge

      Re: Unrequested comma surplus

      It's American punctuation style, with punctuation kept inside the quotation marks. Looks very strange to people raised with English grammar.

      1. Blue Shirt Guy

        Re: Unrequested comma surplus

        It appears so. The example above is particularly jarring as the comma implies there's a section of the quote that's been omitted after the comma, but I googled and it seems that was the end of his sentence! I'd have thought even in American that would mean a full stop rather than a comma. As written it's read as "I think it'd be impossible not to conclude that, ..." and leaves the reader hanging wondering what conclusion was omitted.

        I guess it's too much to hope that what is (or I guess was if it's been taken over) a British site writing about a British story and quoting someone in the UK could actual use the appropriate gamma. Can anyone recommend a site like The Register that's written in English? :-)

        1. Doctor Syntax Silver badge

          Re: Unrequested comma surplus

          Agreed - but Muphry's law strikes again.

        2. usbac

          Re: Unrequested comma surplus

          As an American, I think it looks wrong to have a comma at the end of that quote. But, the last time a took an English call was a very long time ago.

          These days, I'm just happy that the article isn't written entirely in texting abbreviations!

      2. Terry 6 Silver badge

        Re: Unrequested comma surplus

        When I was at school, half a century ago, and people wrote with pens, the punctuation mark went under the speech marks. The software to do this seems to have been omitted.

      3. Snake Silver badge

        Re: Unrequested comma surplus

        I am American and I certainly have never used that style of punctuation. It seems...strange to me, as to me the comma inside the quotes seems to associate the comma with the original speaker, not with the writer that is quoting and writing the line text.

        Thanks to the internet everyone seems to be able to follow beliefs they pick up. One person makes a YouTube about something and now it's the rule of the world; one group decides that a single space is acceptable after a period and publishes it, and now it's both an acceptable writing style and a bone of contention. One idiot makes a theory that humans can control the weather and it's a plot to destroy conservative values and people believe that, too.

        1. yetanotheraoc Silver badge

          Re: Unrequested comma surplus

          "One person makes a YouTube about something and now it's the rule of the world; ..."

          The obvious solution here is a YouTube about placing punctuation outside the quotation marks.

      4. Dan 55 Silver badge
        Headmaster

        Re: Unrequested comma surplus

        Apparently not so in British English, if the comma represents a full stop at the end of the quote.

      5. Ian Johnston Silver badge

        Re: Unrequested comma surplus

        I have a relative who works as a copy editor in the US and told me, a while back, that punctuation goes inside the quotes if it's part of the quote

        "What time is it?" he asked.

        and outside if it's part of the sentence containing the quote

        "Half past six", she replied.

        1. Terry 6 Silver badge

          Re: Unrequested comma surplus

          @Ian Johnston

          Which does make sense.

      6. Bill Gray

        Re: Unrequested comma surplus

        (USAian here) No, that's not American punctuation style. I'm reasonably sure that we and our cousins across the pond are in agreement on how this should be handled. At least, I can't recall having looked at a UK (or Australian or Canadian) quote and noticed a difference.

  5. tiggity Silver badge

    Pathetic from Read

    If we accept the (extremely dubious premise) that CEOs are amazingly skilled and industry savvy individuals (often overpaid inept grifters in my view) then surely Read would have done a bit of due diligence and being aware of the situation - it's not like Private Eye & Computer Weekly have not produced masses of coverage over the years.

    If an employer fancies you for a job they will be often extolling the virtues of the company, and not shouting out all the potential problems.

    So implies Read was not fit for purpose as CEO if he lacked the curiosity / diligence to investigate (pre job there was plenty of public data, and who knows what juicy info was available when in the CEO role)

    Your average worker (I would hope so, my friends certainly do), going for interviews, for jobs paying a lot less than a CEO (but likely doing a lot more hard work) does some reading around about the company to find any possible red flags, be they financial, ethical, legal actions, whatever (varies on individual, most people would not fancy a financially unsound employer but some people happy to work for a non ethical company)

    1. Terry 6 Silver badge

      Re: Pathetic from Read

      Precisely- what kind of idiot opts to apply to and accept running a major company - or even part of it- without bothering to find out about it properly.

      And what kind of company interviews and appoints someone who hasn't bothered to do that.

      (Somewhat rhetorical questions.)

      1. Snake Silver badge

        Re: Pathetic from Read

        "Precisely- what kind of idiot opts to apply to and accept running a major company - or even part of it- without bothering to find out about it properly."

        You'll be surprised - the board and the existing management can hide a lot of things, even to a prospective CEO:

        https://en.wikipedia.org/wiki/Olympus_scandal

        It is still a job application, even if a top-level one. They'll tell you want they want to.

      2. Anonymous Coward
        Anonymous Coward

        Re: Pathetic from Read

        "...what kind of idiot opts to apply to and accept running a major company - or even part of it- without bothering to find out about it properly."

        One who is mainly concerned with maximising his pay packet, rather than running a successful business, apparently.

        "And what kind of company interviews and appoints someone who hasn't bothered to do that."

        One where the entire senior management team is more concerned with maximising their pay packets than running a successful business, apparently. It helps if the executive team barely engage with the board of directors, only one member of the board reports to the owner, and the actual owner has no say in how the business is run, but is there solely to pay for any losses which occur due to disastrous business decisions. That way everyone in senior management can ride the gravy train for as long as possible.

    2. Little Mouse

      Re: Pathetic from Read

      100% this.

      By 2019 the story had been running for years already, including in this very rag, and it was very clear at this late stage that the Post Office were very much on the back foot and had been for some time.

      Read literally couldn't have not known what was going on. For him to claim otherwise is just egregious cover-your-arse bullshit. Some people will say and do anything for money.

      1. yetanotheraoc Silver badge

        Re: Pathetic from Read

        The way I read the article, Read _did_ know ahead of time. His complaint was that it wasn't mentioned in the job requirements nor in the hiring interview.

    3. CowHorseFrog Silver badge

      Re: Pathetic from Read

      often ?

  6. Sam not the Viking Silver badge

    Complacency and vested interests

    After the judgement was handed down, the board's reaction: "the most dreadful complacency … bordering on fearfulness of what might be found if they were properly investigated" is a great summary. It's difficult to believe that anyone senior in the Post Office, including those 'new' appointments, could have been unaware of the oncoming storm. At that point, their main concern was to avoid being tainted, and so they pretended and still maintain ignorance. Probably on advice from their own legal team who have absolutely no interest in matters being concluded.

    It stinks, and they should all be ashamed.

    It's theft and they are conspirators. Their salaries/bonuses/personal legal fees should be reclaimed as the proceeds of crime.

    1. NXM Silver badge

      Re: Complacency and vested interests

      I'm fairly sure the proceeds of crime act could be invoked here.

    2. CowHorseFrog Silver badge

      Re: Complacency and vested interests

      They should get 100 years jail time.

  7. Anonymous Coward
    Anonymous Coward

    I worked for Fujitsu services as I needed some work, 6 months back in 2001. Passed the interview, turned up on day one and was told, "Between you and me, you do not think in this job. Forget all that crap they told you in the interview, you just do the bare minimum clients ask for and nothing more. You're not here to learn or progress, save your sanity for when you finally leave here in a year or two and get a better job!"

    I've never worked for another services company in my life, it's like working in a straight-jacket. The people were great but the "lifers" were so unhappy there. They didn't have any drive, skills or wish to leave, I felt so sorry for them. We'd go out for drinks after work and you'd try to gee them up a bit, tell them they could make it better elsewhere but they're like those sad seaside donkeys, they could bite-the-hand-that-feeds but it's easier to just take the whipping from the stick and just keep carrying the 21st fat f**ks up the beach every hour, than cause any trouble.

    1. Version 1.0 Silver badge

      "There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies and the other way is to make it so complicated that there are no obvious deficiencies." - Tony Hoare, The 1980 ACM Turing Award Lecture

      1. elsergiovolador Silver badge

        Billing Driven Development

    2. Tubz Silver badge

      Disagree, as somebody who was with them for over 20 years and in general a good career with helpful and knowledgeable team members. starting life as the lowest pc box installer, to becoming a mainframe/server engineer and they taught me a lot, yes I even worked on Pathways for the Post Orifice to my shame and even I knew it was "SHOUTING LOUDLY WITHOUT THE ABBREVIATION, FOOBAR" after a few days on the kit.

    3. J.G.Harston Silver badge

      All my jackets are straight. It's strait jackets you need to avoid.

    4. anon45678
      Pint

      "We'd go out for drinks after work"

      > We'd go out for drinks after work

      That's so early 21st century - it seemed to dry up around 2010 at the company where I work

  8. Gordon 10

    Nick Read - Mediocre man

    Its fairly clear that Nick Read was not the CEO the PO needed to right the wrongs of Horizon - you can check his pretty limited experience for such a high profile role on LinkedIn.

    He gives no impression of being the Leader a broken and illegal organisation needs to force change upon it.

    His continually obsession with his salary and perks sums him up.

    You do have to wonder whom his backers were....

    1. yetanotheraoc Silver badge

      Re: Nick Read - Mediocre man

      "He gives no impression of being the Leader a broken and illegal organisation needs to force change upon it."

      Perhaps that's why they wanted him.

  9. Ian Johnston Silver badge

    I continue to infer that the Post Office as an organisation, and its senior management, still believes that all the postmasters were guilty and are being let off on a technicality. That technicality is, of course, that there is no shred of credible evidence that cash even went missing, let alone that it was stolen, but acknowledging that might attract attention to bonuses and Swiss bank accounts of both PO and Fujitsu staff.

    How nice it must have been to discover that you could transfer money out of a sub post office's accounts and that the sub post master would then replace it with their own and, when that ran out, go to gaol. A magical money tree indeed.

    1. StewartWhite

      Exactly. I've yet to see any evidence from the Post Office's crack (as in the sense that's what they must have been smoking to be so deluded rather than a comment on their "abilities") investigations team as to where all the money that the accused sub-postmasters had supposedly stolen went to.

      It's also a pretty damning indictment of whoever the sub-postmasters' lawyers were that they didn't seem to deem it worthy of their ludicrously expensive time to ask the Jerry Maguire question "Show me the money!!!". Without any real world money trail of them spaffing the cash on fast cars and loose men/women (or a day return to Edinburgh on the train if they really wanted to buy something with an extortionate price tag) at least some of the judiciary involved might have woken up and thought better of incarcerating the sub-postmasters.

      1. Terry 6 Silver badge
        Flame

        The Post Office seems to have deliberately attempted to silo each case - to hide that implication. i.e one postmaster/mistress might have stolen a wad of cash and not used it, then concealed where it was hidden. Even a small number - possibly.

        But a pattern of dozens of postmasters all suddenly going off the rails and nicking cash, none of them living extravagant life styles and all of them successfully being able to conceal the ill-gottens from the PO's experts is just too many levels of improbability.

        And that leads to the inevitable conclusion that this went well beyond wilful and spiteful mistreatment of the postmasters to a cold criminal conspiracy.

  10. bernmeister
    Holmes

    Hide your head in the sand.

    Post Office infallibity seems to be source of all of this trouble. If somebody gets enough power they can bluster and bully their own way irrespective of facts.

  11. CowHorseFrog Silver badge

    They really need to stop using the word leadership and replace it with parasite. There is no leadership in the corporate world...real leadership , not talking heads spitting out bullshit.

  12. Anonymous Coward
    Anonymous Coward

    If they don't write off all these "shortfalls" before the migration to the new system there's going to be another court case.

  13. Anonymous Coward
    Anonymous Coward

    Blackballed

    If I ever see a resume from someone who worked the there or at ICL / Fujitsu, the application goes to the bin.

    All of the people involved should be blackballed. Apart from needing to be punished, they have proven themselves to be absolutely untrustworthy, negligent, or both.

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