"an apology to customers"?
I prefer the manufacturers of my consumer electronics to have low margins. That way I know the value's in my pocket and not some shareholder's.
Samsung Electronics has issued an apology to customers, investors and employees after releasing disappointing preliminary results Tuesday. "The performance that fell short of market expectations has raised concerns about the fundamental technological competitiveness and the future of the company," wrote vice chairman Jeon …
Samsung is a diversified business, but based on their home appliance design choices, I would not buy one from them. Housesitting for some friends, I found I could not use the Samsung stove/oven's oven, because it had only keypad/computer controls -- which had failed (error code "C-F2"). The burners still worked, because they had manually-activated dials.
MY oven was installed in the 1970s, and still works fine. It has a simple mechanical timer. If the built-in timer fails, I can use my simple, wind-up kitchen timer, and turn the oven on and off myself, and cook my meal.
I hate systems in which the slightest failure DoSes you out of major functionality.
Whereas we went with them specifically for that reason (design)
A double oven that has a split door so it can work as two single ovens, a microwave combo that looks the same, but besides a microwave has oven (Inc fan) and grill
I do get the sentiment with many new products Vs older ones