Citrix adds remote Mac support, but some customers are grumpy

Citrix has added the ability to control remote macOS machines through its desktop-as-a-service suite, but customers of the product are said to be upset with changed licensing practices. The as-a-service specialist on Thursday announced its macOS offering, which allows Macs running at Apple virtualization specialist MacStadium …

[Pascal Monett]

"a general lack of client empathy during negotiations"

Empathy ?

That's for runner-up losers that don't have a market monopoly. We do, so you accept our product and you're happy to kiss our feet.

Because, seriously, where else are you going to go ?

[Ace2]

Re: "a general lack of client empathy during negotiations"

To Broadcom/VMware!

To get a taste of it, and then to come back wiser & bloodier.

[dcolpitts]

As a reseller who's been a Citrix partner for over 20 years in Canada, I'd also like to add that the level of support from the sales teams is absolutely horrible. And the fact that they revoked the ability for distribution to create quotes has been a nightmare. What used to be a 60 minute turn around in asking distribution for a quote for new product or renewals has turned into days and weeks of trying to even get Citrix to acknowledge the request, let alone reply to it. And when they reply, it's just to pass the buck to someone else to handle. And in the last 6 months, they haven't gotten a single quote right on the first try. On Monday a client asked me to increase their subscription license count. I sent the request with all the details to the distributor and asked them to coterm the existing subscription (which expires in March 2025) and the new subscription to match (would means it would all expire in March of 2026). Yesterday after noon we finally get the response - they set the new subscription to only start in March 2025... Idiots...

[Ace2]

Sounds like they’re getting ready to split the company up for parts.

[MatthewSt]

"Microsoft 356 applications"

Intentional or typo?