Atlassian softens its cloud-first approach for remaining on-prem customers

Fresh from moving its smaller customers off its server-based products onto and into its cloud, Atlassian has softened its cloud-first approach after recognizing that its larger customers can't or won't go there in a hurry – if ever. The Australian collaborationware concern outlined its ambitions last week in the Shareholder …

[Dagg]

Cloud a single point of Failure

Enough said, lose access to the cloud and you are stuffed. I've heard a lot of discussion about how the internet is extremely reliable. Yea, right here in Oz one of the major providers Optus has had a major melt down.

[Anonymous Coward]

Re: Cloud a single point of Failure

Crappy product we're forced to use but I think a lot of users like us don't see any advantage to moving to the cloud. Why risk it when the on-prem solution is fairly cheap, has no GDPR risk and for us at least doesn't take up much of our time.

I'd much rather Atlassian concentrated on fixing stuff and adding promised features.. oh, and tidying up the spaghetti solution they've created :-)

[Anonymous Coward]

Thank the maker for Atlassian cloud

As someone forced to administer the abomination known as JIRA and Confluence on prem, I'm grateful our company finally gave in and went Atlassian cloud. We simply dump the whole shooting match on another team and let them admin it now as it doesn't need much looking after. I finally get some of my time back and less stupd calls from people about crap products I utterly despise ever having come into contact with.

[Richard 12]

How about concentrating on quality?

Hire a QA team.

Finish the features that have been half-started.

It's been over 15 years, and not only is it still impossible to use the name of a sprint everywhere, it's still impossible to even find it's ID without examining a URL.

There's a huge number of issues that are over 15 years old. Fix them.

Oh, and maybe, just maybe, make QA effort possible to track within Jira without massive amounts of pain and customisation.

Anyone going on "Jira Cloud" has basically admitted they don't have a QA team.

[yoganmahew]

Re: How about concentrating on quality?

It's still practically impossible to format text in a jira. Pictures can be added, but they weirdly disappear and turn into attachments with only the vagues reference to the text box they were pasted in.

[Anonymous Coward]

I've just had an epiphany

I've just had an epiphany. The cloud is where you perform maintenance on other peoples computers and pay them for the privilege.

[Pascal Monett]

Almost $4 billion a year selling software and they're still losing money ?

Okay, I know Jira is crapware, but it's crapware that's selling.

How is it that Atlassian is losing money selling software ? How bad do you have to manage things to lose money when you're selling the same code over and over again ?

[eldakka]

I work for an Australian org with about 20k seats.

We have on-prem Confluence and Bitbucket.

Well, until we complete our migration to Azure that is, which was entirely in response to Atlassian's forced migration to their cloud. Our organisation took the attitude that, since we are being forced into cloud anyway for wiki/GIT, we may as well do that migration into a cloud provider we already have substantial business with anyway. I mean, the only Atlassian business we had was on-prem wiki/GIT, while we have other substantial Microsoft business with Windows, already moving some customer-service workloads to Azure hybrid/private cloud, outlook, teams, probably heading to O365 as well. And it's a lot easier to migrate wiki/GIT to a different provider (Azure) then it would be to migrate all the other Micrososft-provided services to Atlassian.

I don't like Microsoft (I originally came to the Register to follow the MS anti-trust trial of the late 90's), I'm an open source/Unix/Linux (I was a Solaris admin on Sun SPARC machines in the 90's/early 2k's), enthusiast. But even I, a die-hard anti-MS person, and my preferences to 'buy Austraian' where it makes sense, couldnt argue in the face of Atlassian's customer-hostile position against this migration with a straight face.

Atlasian, at least where my 20k seat organsiation is concerned, cut their own throat.

Fuck Atlassian for forcing me to use more MS products.

(although I have a feeling a lot of open source wiki's are goint to start popping up around our org as IT teams roll their own wiki's rather than go to Sharepoint or other MS products)

[EAK-TREG]

Concentrate on securing Enterprise customers!

Atlassian products need to support both encryption in flight and data encryption at rest within the on-premise products. They support HTTPS/TLS 1.2/1,.3 to the GUI but they do not support TLS encrypted dtaabase connections and they do not support database encryption at rest. This is a MAJOR product shortcoming.