back to article Microsoft's Azure networking takes a worldwide tumble

Microsoft's cloud services are having a bad day with users worldwide reporting difficulty connecting to Azure. According to the Windows giant's social media orifice for all things Microsoft 365-related, "We're currently investigating access issues and degraded performance with multiple Microsoft 365 services and features." …

  1. xyz Silver badge

    MS...

    Software's Boeing.

    1. Anonymous Coward
      Anonymous Coward

      Re: MS...

      If Microsoft operated an airline you'd have pay £6.99 for the journey, £150 for "upgrades" (like a seat, seat-belt). £49 for "optional security extras" (shared use of wings and a landing gear), £199 for the pilot, a further £599 for a security product to ensure the pilot isn't pissed, and you'd have to book it by calling a number in India, answered by someone who only understands you if you talk like Hugh Grant. If your flight leaves on Monday, they'll arrange to call you back, on Wednesday.

      1. Julian Poyntz

        Re: MS...

        Ryanair

    2. Anonymous Coward
      Anonymous Coward

      Re: MS...

      Now Now !!!

      Even I would not sink that *low* !!!

      Remember Boeing *kills* people ... MS is a regular inconvenience that they telegraph well ahead of time

      [Something to do with 'Tuesday' so I believe.] !!!

      :)

      1. Paul Crawford Silver badge

        Re: MS...

        Any idea if any of the multiple outages on Windows at hospitals or related medical facilities has caused death? I suspect so, even if not as spectacular as a air crash, I'm sure the outcome for many needing treatment has been downgraded.

        1. Blazde Silver badge

          Re: MS...

          There was a guy in the Hacker News comment section who 'nearly had a heart attack' at a surprise Azure bill. Would that count?

      2. Anonymous Coward
        Anonymous Coward

        Re: MS...

        didn't hospitals have software trouble and trouble with crowdstrike? couldn't that result in death or injury? instead of 300 people dying in the same place, hospital victims would be spread across the globe.

    3. herman Silver badge

      Re: MS...

      SW Boeing… Ouch. That is a very bad, but true analogy.

    4. Charlie Clark Silver badge

      Re: MS...

      What does that make the customers who choose to rely on it?

      1. Richard 12 Silver badge

        Re: MS...

        Stuck?

      2. Someone Else Silver badge

        Re: MS...

        Insane.

        As in, doing the same thing over and over and expecting different results.

    5. TReko Silver badge

      Re: MS...still safer than Boeing

      At least reporting problems with Azure doesn't cause death like it has with the various Boeing whistleblowers

      1. Fred Flintstone Gold badge

        Re: MS...still safer than Boeing

        How would you know if you cannot log in?

  2. Anonymous Coward
    Anonymous Coward

    Crowdstrike, perhaps. If their updates are behind other operators...?

    1. Khaptain Silver badge

      Nope this is a MS problem, 100%.

      Seemed to be more of a internal routing problem.. Or someone forgot to pointed the Azure ( sorry Entra) servers to the wrong IP or one of a million other possible errors that a company that size will undoubtedly make.

      This might sound stupid but "We pay for shit to happen and it does". MS will always guarantee that side of things for us.

      1. Anonymous Coward
        1. MrReynolds2U

          It's always DNS <\sarc>

          1. J. Cook Silver badge
            Joke

            Unless it's email, in which case it's probably still DNS. :D

  3. parrot

    SaaS

    Software and assorted stoppages

    1. gv

      Re: SaaS

      Software application available sometimes

    2. Doctor Syntax Silver badge

      Re: SaaS

      DTaaS - Down Time as a Service

  4. StewartWhite Bronze badge
    Joke

    Status Page: Ha, Ha, Ha!

    Please can Microsoft et all either fix their status pages (I know, I'm being ridiculously unrealistic here) or just get rid of them as they always claim that everything's rosy in the Seattle garden.

    It appears to be that as long as a single horse trader in Ulaanbaatar can access the system that counts as 100% uptime globally and so the status pages are worse than useless. No doubt because stating otherwise would mean that Big Tech would have to admit it isn't perfect in every possible way (and presumably SLA $$$ would be due to some organisations).

    Just a thought. As AI is so wonderful and can solve all of the world's problems, could they not just point Copilot at it /s?

    1. Khaptain Silver badge

      Re: Status Page: Ha, Ha, Ha!

      < href=https://azure.status.microsoft/en-gb/status>https://azure.status.microsoft/en-gb/status</>

      1. Anonymous Coward
    2. tony72

      Re: Status Page: Ha, Ha, Ha!

      The Microsoft 365 status pages (and the admin alerts they push out to Outlook) seem to always line up with actual issues, in fact if I was going to credit Microsoft with doing one thing well, it might even be that. Compared with, for example, pretty much every ISP I've ever had dealings with, whose status pages almost always deny there's anything wrong, even when you're dealing with a multi-day outage.

      1. HereIAmJH Silver badge

        Re: Status Page: Ha, Ha, Ha!

        Compared with, for example, pretty much every ISP I've ever had dealings with, whose status pages almost always deny there's anything wrong, even when you're dealing with a multi-day outage.

        Spectrum Internet: have you rebooted all your equipment, turned off all of your security, and connected your PC directly to our modem? Do that first. Even though the blinking lights on the cable modem clearly state it's having trouble communicating with their network.

        Outage map, well that is only accessible by going through our chat bot. Make sure you have our useless app installed on your phone so that we can tell you that there are no outages reported in your area. Finally you'll get a text telling you of an outage with an ETA in 6 hours. (plus or minus 6 hours) Odd how all these regular outages happen at the same time of the day. Almost like scheduled maintenance.

    3. PBuon

      Re: Status Page: Ha, Ha, Ha!

      Does the SLA even cover the portal (pretty sure it only covers services and resources)? Technically, they were unaffected.

    4. Anonymous Coward
      Anonymous Coward

      Re: Status Page: Ha, Ha, Ha!

      Id like a bit more plain language. Degraded sounds like it's working but not as well as it should, while they actually mean it's Totally F*cked.

  5. This post has been deleted by its author

    1. StewartWhite Bronze badge
      Mushroom

      Quis custodiet ipsos custodes?

      Only after the problem's fixed as far as I can tell (Entra, Intune etc. are now fine and NatWest, Nationwide are both up as well).

      I'm guessing that the status service itself runs on Azure - what could possibly go wrong?

      1. Khaptain Silver badge

        Re: Quis custodiet ipsos custodes?

        Sorry Stewart, I deleted my post as it should have been in reply to the post above. I didn't see that you had made a reply in between time.

  6. Anonymous Coward
    Boffin

    Backbone borked?

    Azure has what Microsoft describe as a "backbone network".

    Effectively an internal network that operates within Azure's infrastructure and doesn't expose any traffic to the wider internet. Supposedly excellent for connecting all your Azure thingy things.

    It's redundant in the sense of the same thing has been repeated a lot of times.

    Given everything is fucked I'd suspect it's got something to do with that.

  7. Anonymous Coward
    Anonymous Coward

    Unexpected territory access to Exchange

    We have an Azure Exchange instance hosted in the US. Users are in California and, in the office, are behind a firewall that geofilters. Last week we started noticing that Outlook was trying to access Exchange using IP addresses, apparently belonging to Microsoft, that geolocated to Chile, Brazil and India. Eventually Outlook would find an IP address that wasn't blocked. Microsoft support told us on Saturday that there was an outage but didn't give me any more information.

    1. Anonymous Coward
      Anonymous Coward

      Re: Unexpected territory access to Exchange

      You've whitelisted the recommended Microsoft IP ranges corresponding to your services right?

      Or at least fixed it after the "Microsoft outage" that affected the pool of customers that hadn't set up their firewall rules correctly?

      I.e.

      https://learn.microsoft.com/en-us/microsoft-365/enterprise/urls-and-ip-address-ranges?view=o365-worldwide

      Filter for appropriate services and regions...

      1. Don Bannister

        Re: Unexpected territory access to Exchange

        Blimey - that's some spaghetti mess of domain names ! No wonder they keep forgetting to renew SSL certs ....

  8. Pascal Monett Silver badge
    Facepalm

    "access issues and degraded performance"

    What, again ?

    So, where are we at, Office 300 ?

    Because it has never been Office 365.

  9. Chloe Cresswell Silver badge

    Microsoft 365 now down to 359 this year? (so far)

  10. Ken Moorhouse Silver badge

    Never forget that 365 is...

    ...an octal number.

  11. Howard Sway Silver badge

    Microsoft suggested to users that they test their app's resilience with the Azure Chaos Studio

    Doesn't matter how resilient your app is if the computers they run are up and down like a bride's nightie.

    1. Anonymous Coward
      Anonymous Coward

      Re: Microsoft suggested to users that they test their app's resilience with the Azure Chaos Studio

      How can we start a petition to get El Reg to refer to Microsoft as the "Azure Chaos Studio" from now on?

    2. Dwarf

      Re: Microsoft suggested to users that they test their app's resilience with the Azure Chaos Studio

      Surely Microsoft need to use their own Azure Chaos Studio on their network. Once they have it all working and nothing ever fails, then and only then can they preach to everyone else.

      Currently this just looks like a story of "we have a tool, but don't use it, but you should use it" implying that in some way, it would solve THEIR problem.. Muppets.

      1. Adrian 4

        Re: Microsoft suggested to users that they test their app's resilience with the Azure Chaos Studio

        Perhaps they did, and that's the problem.

  12. Anonymous Coward
    Anonymous Coward

    This won't matter

    Just like the Azure outage which coincided with ClownStrike. Our CxOs are all-in with Azure and cloud migration. Nothing will change.

    And so we get the software that we get.

    1. Plest Silver badge

      Re: This won't matter

      Keeps in me in work, keeps me busy, keeps paying my bills, paid my mortgage and currently fattening up my pension both with my income and the shares in the pension funds. Early retirement is just a a few years away now fingers crossed.

      1. cookieMonster
        Thumb Up

        Re: This won't matter

        Make hay while the sun shines

  13. Frank Bitterlich

    "Share and enjoy!" – Sirius Cybernetics Corporation

    "We apologise for any inconvenience caused." – That should be Microsoft's corporate motto.

    1. cookieMonster
      Trollface

      Re: "Share and enjoy!" – Sirius Cybernetics Corporation

      Oh, I thought it was “bend over, we’re going to enjoy this”

  14. Anonymous Coward
    Anonymous Coward

    Ah the delicious irony

    As of last week I am 'at leisure' since I supported a non-MS product which was considered not sexy enough for a 'forward thinking progressive finance company'. Their solution was to throw out bath water and baby and go fully MS to have a tightly integrated global 'one size fits none' solution albeit at orders higher cost than the previous smorgasbord of products which each did their specific function perfectly and could talk to each other quite happily.

    I hear there may have been a few issues which may have impacted every element of the day to day business and my heart goes out to all those poor buggers left scrambling to explain why they are not able to fix anything as the problems are 'in the cloud'...you know, that totally resilient, can never be broken, reach it from anywhere solution which the CxO people all believe is for 'the Greater Good'

    Once it stops being so pleasantly sunny here I may drop the guys an email to see how it's going although that does require them to be able to get into O365 (insert alternative names here) to read it

    1. Androgynous Cow Herd

      Re: Ah the delicious irony

      Condolences on the change in work level if it wasn't desired.

      'Forward thinking progressive finance company'" sounds like a few antithetical juxtapositions back to back. And if going all in with one vendor is "Forward Thinking" I am a dancer with the Paris Opera Ballet.

  15. Roland6 Silver badge

    “ HM Courts and Tribunals Service took to Twitter / X..”

    And so lay bare the lie that G-Cloud was different and separate to public Microsoft cloud…

  16. Anonymous Coward
    Anonymous Coward

    Less than three weeks ago

    I wrote this:

    "The more I read of cloud services the more I think you'd have to be an idiot to rid get rid of your on prem infrastructure in favour of it"

    And got downvoted for it.

    Still feel smug now?

    1. ecofeco Silver badge

      Re: Less than three weeks ago

      I get this all the time, when I ask how that cloud thing is working for them.

    2. F. Frederick Skitty Silver badge

      Re: Less than three weeks ago

      My employer wasn't able to resist the lure of the cloud, but a compromise was reached where we don't use any proprietary crap such as AWS Lambda and have disaster recovery on dedicated servers at a nearby data centre. On AWS we use EC2 for the "servers", RDS for managed databases and S3 with a little Cloudfront. That's easy to replicate with similar functionality on real machines, and hopefully we'll survive the inevitable mega outage when Amazon have their own CloudStrike or Azure fuckwittery.

  17. StewartWhite Bronze badge
    FAIL

    Boing, Boing, Boing

    Well, it was working for a bit but now Microsoft content is being served slowly and RBS/NatWest is down again (no doubt Fred Goodwin is blaming the latter on an insidious invasion of pink wafer biscuits in the boardroom that would never have happened in his day).

  18. really_adf

    "We have multiple engineering teams engaged to diagnose and resolve the issue."

    Two teams, each pointing their fingers at the other?

    1. Doctor Syntax Silver badge

      You need three teams and hope that two both point at the third.

      1. Androgynous Cow Herd

        Classic quorum arbitration

        explained. Wonderful comment!!

        Certain storage vendors should Hammer that design into thier Space.

      2. Edward Ashford
        Facepalm

        Eight or nine teams, and when you resolve all the pointers you find it's just a big circle.

  19. nonpc

    I've found that tallikg quickly works better than the English habit of talking loudly and slowly to Johnny Foreigner. They are not designed for processing slow speech. Gabbling works well, even if the axis of head wobble causes confusion.

    1. Bebu
      Windows

      Call Centre Cruelty?

      I've found that tallikg quickly works better than the English habit of talking loudly and slowly

      I am assuming your technique produces no response at all while the old imperial standard one produces complete nonsense or at best misleading responses.

      All in all I suspect you might have the better techinque if a little pointless. Could try speaking Klingon or old Elvish (Quenya)* for the same result. :)

      In all honesty I am sure it really would not matter what language was used as you would still get the same codswallop.

      * it appears there are quite a number of unusual people that have collected, compiled and augmented these "languages."

  20. Boris the Cockroach Silver badge
    Trollface

    Office 362 & 3/4

    anyone?

    Look I'm phishing for laughs here....

  21. Anonymous Coward
    Anonymous Coward

    Today we've been having intermittent issues with https://packages.microsoft.com and https://www.powershellgallery.com presumably caused by the same

  22. navarac Silver badge

    Just always remember that "Cloud" means "another someones computer". What could possibly go wrong?

    1. Androgynous Cow Herd

      "Someone else's computer that you are paying too much for"

      And, don't forget that those uptime numbers that are touted are diluted to the point of irrelevancy because of the vast scale of the systems being reported against.

      99.99999% availability doesn't mean sh!t if 100% of the stuff that impacts YOUR shop are down, and likely no one gives a crap about any one particular customer outage until it is large enough to make it into the news (or El Reg, anyway)

  23. Henry Wertz 1 Gold badge

    i wonder if AT&T is down again?

    I wonder if AT&T is down again? They made this big deal about how they were moving basically everything but the physical radios for their cell phone network into Azure. They've already had grilling for a few outages this year (since it also blocked 911 -- that's 999 over there -- calls.)

  24. Oh Matron!

    ThousandEyes knew before customers, as always:

    https://ajeatkatskhywlizmlgcrgoyplqlxalf.share.thousandeyes.com/view/cloud-and-enterprise-agents/?testId=5672131&startTime=1722342600&detailId=pathvis&metrics=netLoss,httpAvailability&timelineWindow=1722299400,1722362400

  25. Missing Semicolon Silver badge
    Devil

    The myth of uptime

    Once again "Dur Cloud" is an excuse for no resilience, and no service:

    "HM Courts and Tribunals Service took to Xitter to say: "We are aware of users experiencing issues accessing multiple online services. This appears to relate to a global Microsoft Azure outage.""

    If this was on-prem, there would be redundancy, as quaintly, we used to think this was important. Now nobody needs to bother as a cloud outage is treated as some kind of natural disaster, instead of a system design failure on the part of the service provider.

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