Re: Why investors weren't offered guidance?
Ah RegGuy1, good to see the discussion.
Hardware and software have different "rules of the game" eh? Software can be gamed with ELA's and hardware, well yes it can be gamed too. Examples follow:
IBM has a very long history of gaming enterprise license agreements--going back to at least the 90s. I sat in the rooms when the negotiations took place. Ask any very, very large customer--the ones who, with a single deal, can move IBM's quarterly or yearly software revenue such as A.I. on "mainframes" by several full points. Also take a look back in history at IBM's transition from a "lease-rental" hardware customer base to "purchase" mainframe base. Opel took the "cash cow" then, which happened to be IBM's mainframes that were on lease and converted them to purchase at such a discount that our salesmen of the time were screaming --- "Wow! I don't even have to sell this; it is less than a two-year break even point. I just put the contracts on the table and the customer sees it!"
Based on that Opel promised the 100 billion and 180 billion IBM -- as if the conversion curve would never run dry. Essentially he was pulling in all the profits from decades into his time in the corner office. When he left the corner office, the recipient should have been wary. Unfortunately for John Akers, he had to admit he couldn't make the 100 billion IBM in his first press conference--much less the 180 billion--as the revenue/profit hardware well ran dry. His career/legacy ended on day one holding the bag for Opel. Don't feel sorry for him though as he wasn't deaf and dumb and most likely knew what was going on in the board rooms as they were implementing a policy that Thomas J. Watson Jr. fought for decades--converting the lease base to purchase. When the government forced IBM to do it -- offer purchase as well as lease-rental -- the annual report documents that very, very few customers didn't want it. They wanted IBM to carry the "obsolescence factor" in hardware, not themselves.
Also, having been part of Software Group, I saw our "profits" trimmed tremendously to get customers to take our boy's hardware that was falling behind along with our boy's consulting which was almost unsellable at the rates they were charging. Ah, it looked like hardware was doing gangbuster while software was carrying the load. It is so very easy to move revenue and profits around so "A.I." is doing gangbusters, eh? Legal ... surely. Ethical ... not in my opinion. Make each division perform at its top with a little give and take, but not playing to the stock market where "A.I." is the buzzword.
IBM has become very good at doing what is legal over the last few decades to avoid the plod (one example is its worldwide pension plan raiding which "the plod" should have investigated but never did because it was legal but the height of unethical -- the plod might care about the unethical but they can only press onward with the illegal, eh?)
What is interesting to me is that what the feds took IBM to court over (forcing it to make purchase an option to rental-lease) decades ago is now the basic practice of most corporations--at least in software. Most of my software I can only get on yearly renewals even though companies like Adobe don't do much of anything to earn the additional money with enhancements and investments. Legal? Absolutely. Ethical? Not in my opinion.
Cheers mate, looks like we might have a great discussion.
Any others care to join in?