back to article Tech upgrade broke the casino – took slots offline for days

Australia's Star Entertainment Group, operator of three casinos down under, has seen its slot machines and other electronic games go offline for at least three days after an upgrade went awry. The outfit on Monday advised investors [PDF] that "following planned upgrades to The Star's systems in readiness for the introduction …

  1. david 12 Silver badge

    " surrendered plenty of their hard-earned."

    I wish.

    The slots are also where people surrender plenty of their stolen/embezzled.

    There was a proposal that Star (and other operators) be forced to refund stolen money. It didn't happen.

  2. DownUndaRob

    Konami?

    As in the guys who brought you Frogger and Q-Bert?

    1. Gene Cash Silver badge

      Re: Konami?

      Arcade games are not a far distance from gambling machines.

    2. Ashentaine

      Re: Konami?

      More or less. They mostly exited game development around the early 2010s and make their money off producing gambling hardware now. Pretty much any electronic slot machine you'll encounter in a casino these days was manufactured by Konami with the software installed on it being from someone else, though I reckon many of those are the same program with swapped graphics cause you can only do so much to dress up a format like that.

      1. Michael Strorm Silver badge

        Re: Konami?

        Yeah, I heard they'd pretty much abandoned video gaming in favour of cheap, cash-in milking of the nostalgia associated with their IP by slapping it on pachinko machines and the like.

        And while I've no idea what they were like in the past, they do sound like they've been a particularly shitty, dog-in-manger and generally abusive company company to work for in recent years.

  3. Pascal Monett Silver badge
    Trollface

    "system performance issues"

    As in, people were winning.

    1. John Robson Silver badge

      Re: "system performance issues"

      That was the problem before - too easy to use as a laundry.

  4. xyz Silver badge

    Probably...

    Used the same developers as RBS.

  5. Anonymous Coward
    Anonymous Coward

    In other news

    A bunch of malnourished kids had their first proper meal in years…

    1. Benegesserict Cumbersomberbatch Silver badge

      Re: In other news

      If only. If someone doesn't notice that in total, less money comes out than they put in, what makes you think they'd be clever enough to notice when more comes out than they put in?

  6. t245t Silver badge
    Boffin

    What does ‘Star Entertainment’ run on ?

    The Star Entertainment Group and Konami Gaming Strengthen SYNKROS Casino Systems Partnership for Technological Advancement

    “The Star’s world-class portfolio of entertainment, gaming and leisure destinations drives further gaming innovation to market, powered by SYNKROS”

    Konami's SYNKROS casino management system is redefining the art of connection in the gaming space

    --

    Technically speaking these are not gambling machines as the central computer decides when to not pay out /s

  7. Anonymous IV

    Give-away

    > The most recent inquiry came to The Register's attention after it discovered a software glitch saw Star's Sydney operations give away AU$3.2 million ($2.05 million) in cash – some of it to suspected criminal figures who learned of the easy-to-exploit method that saw the casino leak lucre.

    Are there any more details available of this easy-to-exploit give-away? (Asking for a fiend...)

    1. Benegesserict Cumbersomberbatch Silver badge

      Re: Give-away

      You've got a fiend in me...

  8. Androgynous Cow Herd

    They were patching this particular vulnerability...

    Up, Up, Down,Down, Left, Right, Left, Right, B, A, Start ...

  9. richii

    Many years ago, I was part of the IT exec team at Crown in Melbourne. The slots folks could tell you exactly what the bet rate was at the time an outage hit and would make sure the person responsible knew what the damage was. To be fair, first time was treated as a learning experience, but if you caused two outages they'd be out for blood.

    In terms of patron behaviour, you don't need to bring the slots offline to get them to stop paying in. Anything that stops the jackpot counter will have an immediate impact on the spin rate for any machines linked to that pot.

    1. Sorry that handle is already taken. Silver badge

      The slots folks could tell you exactly what the bet rate was at the time an outage hit and would make sure the person responsible knew what the damage was. To be fair, first time was treated as a learning experience, but if you caused two outages they'd be out for blood.
      I can't quite put my finger on it but there's something sickening about that, perhaps it's the entitlement?

  10. Sorry that handle is already taken. Silver badge
    Thumb Up

    "...to maintain the Company's commitment to safer gambling procedures."

    Turning off the taps is definitely an excellent way to achieve that goal, both ironically and unironically.

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