
Not a new problem
Brazil’s official language is Portuguese but Brazilian names are not just copies of "Bill Smith" etc.. typical Brazilian names can have a lot more letters than common western names. I saw a problem based on this many years ago where the English database for Brazilian names was only looking at the first 16 characters, ignoring the entire length. I fixed it back then by simply describing the location of the problem to the Brazilian programmers so they fixed it ASAP.
Brazil is a very nice environment, I have always loved my visits when problems occur so I was never unhappy about my old company's "problems" there.