T-Mobile US joins suppliers on $2.7B DoD contract for next-gen comms services T-Mobile US was this week picked as a wireless provider by the Department of Defense to supply telecoms services and equipment for the US Navy as part of a ten-year contract worth $2.67 billion in total. The Spiral 4 agreement is the latest iteration of a wireless and telecommunications services framework commissioned by the …
I'm sure the DoD will be as pleasantly displeased to experience T-Mobile 'service' for their employees once they need said service in New England. T-Mo service is very good on the West coast I've been told, but what I've experienced when traveling the East coast almost qualifies as 'bad joke'.
Any place other than Florida! :p I've traveled the ENTIRE Northeast coast, from Virginia up Maine and even Nova Scotia - trust the *rest* of us, outside certain areas that T-Mob seems to put extreme effort in, service is unreliable.
When you're standing in a office building in midtown Manhattan and need to activate Wi-Fi Calling because service is so spotty, you know there's a problem. Another fellow traveled to Europe and came home and, since arriving back, hasn't been able to make a phone call on his T-Mob device because the service refuses to acknowledge it. He muttered "I guess I'll have to buy a new phone" after trying T-Mob tech support for days but them being unable to get him back on; he, also, needs to use Wi-Fi Calling just to use his phone AT ALL!
I was Sprint for many years prior to the merger. I'm sorry to burst your bubble but T-Mobile SUCKS. Tech support isn't good and service throughout the country can't be trusted (and I thought Sprint was bad!!). Listen to more than yourself when you hear people complain about them. I have a contact in California and his T-Mob service is great, but many other places it's a miserable, frustrating experience.
My $0.02, FWIW:
Mint Mobile used to have good customer service, then right about the time T-Mobile courted and bought them customer service nosedived. Porting a landline number to a cellphone with Mint took less than 48 hours a couple of years ago; last year it took FOUR WEEKS of almost-daily calling to run the next support person ragged trying to port a different landline number to a different cellphone (the landline company's support responded that they had not received any port requests the handful of times I called them and I got the sense that the landline company's support staff was more on the ball and knowledgeable) and, of course, no discount or rebate was forthcoming from Mint to compensate the lost time for which I had pre-paid. Each individual CSR was friendly and most seemed genuinely interested in trying to solve the problem but I infer that they are simply not given the tools to do so and that their escalations up the support food chain yield unreliable results. T-Mobile/Mint cell reception has generally been good (in the southwest and on the northeast coast), except in the middle of Kansas where calls (to tech support to try to solve the landline porting problem) would drop but, in fairness, I don't know that other carriers have more robust coverage in this area. Sorry, Dorothy.
Hmm. I have both T-Mob and AT&T devices. At the moment my T-Mob devices (the iPad this is being typed on, and a iPhone SE 2nd gen) have four bars. My AT&T device (iPhone 12) has one bar. West Palm Beach/Greenacres, Florida. (Jog and Forrest Hill, for those familiar with the area.) T-Mob has pretty good coverage as far south as Homestead, as far north as Melbourne, and as far west as Tampa, by actual observation. Where are you?
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