The hiring frenzy is over at India's services giants

When India's top four outsourcers – Wipro, HCL Tech, Infosys and Tata Consultancy Services (TCS) – announce their results, they often mention plans to hire thousands of new workers to both grow headcount and replace departed workers. But across 2023 and into 2024, that changed. In FY2024 results announcements made across the …

[Anonymous Coward]

Hmm... AI call centers?

I am more than sure these Indian tech companies are trying to use AI to replace staff. Wait till the genAI starts by firing all the key workers and tells lots of lies and makes stuff up. 2024 is the year when short term companies destroy themselves with AI and 2025 when the rubble clears and few left standing can't make up the difference.

[John Robson]

When I ended up TUPEd to a similar company

80% utilitisation would have been lovely... I maybe got 15%...

[elsergiovolador]

Difference

manager> Ok Rohan, I am ready for the blind test. Show me the implementations of the tax return form.

rohan> Here is example A

manager> Mhmm. Not bad, not bad. Next.

rohan> Here is example B

manager> Oh, similar technique, mhmm, nice tests.

rohan> Here is example C

manager> This one. Wow. Love it! I am telling you.

rohan> Shall I do the reveal?

manager> Yes, we are going with C, whatever it is. This, is, it!

rohan> So A was our entry-level team, B was our receptionist aided by AI, C we just ran Markov chain generator with a corpus constructed of our previous projects.

manager> Rohan, you are a genius! The C will make us billions. We will be able to bill clients forever!!!

rohan> What's next?

manager> Start with terminating mid-level teams.

[Handlebars]

'Tater Consultancy Services. My spud-based snack bar.