back to article Software glitch saw Aussie casino give away millions in cash

A software glitch at Star Casino in Sydney, Australia, saw it inadvertently give away millions in cash without realizing it – for weeks. News of the giveaway emerged on Monday at an independent inquiry into the casino, which has had years of compliance troubles that led to a finding that its operators were unsuitable to hold a …

  1. david 12 Silver badge

    Association with Criminal Groups

    Star is a criminal group.

    Funded by millions in cash from embezzlement and similar white-collar crimes.

    There was a suggestion that Star and Crown should be compelled to return proceeds of crime: predicably, that suggestion went nowhere.

    (Not to mention the massively expanded pawnbroker (aka "receiver") industry that came along with the casinos)

    1. Yet Another Anonymous coward Silver badge

      Re: Association with Criminal Groups

      And they managed not to go bankrupt

  2. STOP_FORTH Silver badge

    Sprinkled with glitter

    When I worked in a testing department my only function was to hold up the already late release of the perfect software with pointless and unnecessary testing.

    Or so I deduced from the comments of the people who crafted the utterly perfect software and the commercial crayon munchers.

    When the inevitable bugs were discovered by our ungrateful customers they were labelled "test escapes" and were blamed on inadequate, hurried testing.

    1. Alan Brown Silver badge

      Re: Sprinkled with glitter

      That comment makes me tempted to take some green crayons along to meetings with certain individuals

      1. STOP_FORTH Silver badge
        Thumb Up

        Re: Sprinkled with glitter

        Only take one colour, if you ask them to choose the meeting will overrun.

  3. Shuki26

    Curious to know who let the casino know

    I'm wondering if the 44th person who used the trick was the good samaritan who made the casino aware of the bug.

    1. Anonymous Coward
      Anonymous Coward

      Re: Curious to know who let the casino know

      More probably the ex-girlfriend of one of the previous 43, who was unhappy about the "ex" part.

      Or something along those lines.

  4. Mike007 Bronze badge

    So it is possible to leave a casino with more money than you had when you entered? Well I never...

    1. Anonymous Coward
      Anonymous Coward

      Nope, they're being charged with a crime and have to return it.

      1. John Brown (no body) Silver badge

        there's only 43-44 people being charged. The machines can only give out up to $2000 per ticket. They lost $millions over a fairly short period of time. It seems like a small number opf people were winning enough to have tickets to redeem and get an even bigger payout. It not only sounds organised, but they were winning anyway.

        Or was it more subtle than that? Were there a small number people simply buying chips and then cashing them back in two tickets at a time? Are these 43-44 people being charged simply the ones who repeated the scam multiple times once they spotted while others only did it the one time, pockets the extra cash and left?

        There seems to be gaps in the story outlining just what actually happened.

        1. Anonymous Coward
          Anonymous Coward

          $3.2m / 43 = a bit over $74K each.

          Seeing that it can give out up to $2K a ticket, and according to the article it returs your second ticket when you use 2, you need to somehow rack up enough to accumultae onto your $2K for one ticket, and then just play with a single low cash ticket in front.

          Cashing out in this manner, you "just" need to do it 37 times. As this went on for "weeks" (and they didn't say months), I would guess something like 5-10 weeks. At the lower end with 5 weeks, that's 35 days. Do it once per day and you're good...

          Probably a large % went to a small amount of the 43-44, meaning that they probably did more than the average, which would be indicative of it being organised... But even repeating this 5-10 times per day could be done relatively discretely.

  5. JimmyPage Silver badge

    So, they are leaking cash

    and still in business ?

    Tells you a lot about margins.

    1. John Brown (no body) Silver badge

      Re: So, they are leaking cash

      Maybe they learned from the "master" of casino operations, the only casino owner to lose money and go bankrupt. Do these owners have a future in politics too?

      1. Anonymous Coward
        Anonymous Coward

        Re: So, they are leaking cash

        To be fair, Trump is wholly incompetent. So there’s that.

  6. Jason Bloomberg Silver badge

    "Software glitch"

    More a bug than a glitch and unimaginable how it wasn't caught during testing, that they didn't test.

    Mine's the one with last week's ticket in the pocket.

  7. Robert Grant

    > at least one of them a recovering gambling addict who fell off the wagon as the "free" money allowed them to fund their activities

    A recovering gambling addict in a casino?

    1. John Brown (no body) Silver badge

      Yeah, a very strange sentence. Surely, by definition, he was already "off the wagon" before he found out about the "free money".

      1. doublelayer Silver badge

        Theoretically, he could have found some unclaimed winnings certificates, gone in to redeem them, and then got some free money and decided to give up. While possible, it doesn't strike me as the most likely way this could happen.

    2. Anonymous Coward
      Anonymous Coward

      He was just passing through.

      Catching up with mates.

      Got off at the wrong stop.


  8. Frank Bitterlich

    The desire to drill down...

    "... the desire from people in the business to drill down on things in circumstances where they don't appear that they are correct."

    What a nice way to describe a business where asking too many questions will get you nowhere (if some stories are to be believed, said "nowhere" is somewhere out in the desert...)

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