This all just makes me think of the self-checkout lanes at various stores. At first, retailers were all over the idea because it let them fire a bunch of the checkout clerks, but now they're finding it also makes life a lot easier for shoplifters and are backtracking on the whole self-checkout idea with retail theft exploding. Then, after that Air Canada ruling, any corporate counsel who isn't strenuously objecting to plans to implement chat bots in place of live humans, should be sued for malpractice.
AI just isn't even remotely ready for the kinds of things people are trying to use it for. I know the idea of mortgaging your future for extra profits today is the Corporate Way(tm), but anything you may save in sacking a few meatsack humies on the chat lines is likely going to cost you several times that later on when the chatbot says something expensive and you're stuck honoring it, or drives customers away to a competitor.