back to article Home Office’s shiny immigration system glitches causing delays

Technical issues with the Home Office’s new case management system for immigration is causing delays to claims and frustration for staff. According to iNews, technical issues with the new Atlas case management system have led to “serious delays and errors” some of which were deemed “critical incidents.” Home Office staff have …

  1. Anonymous Coward
    Anonymous Coward

    I am so f**ked

    When I finally got my 'Indefinite' Leave To Remain recently (well, in 2022), I was surprised to see that it came with an expiration date as soon as 31/12/2024. Turns out, that's because they're totally we-promise pinky-swear going to have a new digital biometric ID system in place by then, and so sure of that that they're putting it in ink on my BRP (Biometric Residence Permit, the thing that acts like a visa for entry purposes and right-to-work and other such). It's going to be oh-so-much-fun when that de facto deadline makes that wonderful whooshing sound as it flies by, and I find out how they're covering for it at the last moment, if they do. And I regularly travel to the Continent for work, so I won't be easily able to just stay here and avoid border control until they get things sorted.

    Hostile environment: Check.

    ETA: I don't mean to belittle the troubles of the actual asylum seekers, directly impacted by the current troubles reported in the article. I'm sure it can be so much worse for them. Just commenting this since it's what I do have first-hand experience of.

  2. elsergiovolador Silver badge

    IR35

    IR35 the gift that keeps on giving.

    Big consultancies exempt from it make millions while delivering poo.

    1. deive

      Re: IR35

      Because that never happened before IR35?

      1. elsergiovolador Silver badge

        Re: IR35

        Not on that scale. 2017 changes made a lot of small businesses withdraw their services from public sector and these that stayed past that date were culled after 2021 once HMRC started fining departments to ensure they buy services from big consultancies instead. The quality of resources and productivity massively dropped.

        Departments now don't even have expertise to asses whether what is being delivered is worth the money and of any good quality, simply because that is no longer available on the market and big consultancies mark their own homework so to speak.

  3. codejunky Silver badge

    Hmm

    It seems the UK immigration system has never recovered from the open border policy that flooded the country. That the country for some reason is unable to remove law breakers who come here is ridiculous. I am not surprised our immigration system doesnt work correctly, it doesnt even know how many people have entered the country.

    1. heyrick Silver badge

      Re: Hmm

      Well, you guys do have some weird irrational paranoia of having identity cards, so why are you surprised that it's a bit of a shitshow?

      1. codejunky Silver badge

        Re: Hmm

        @heyrick

        "Well, you guys do have some weird irrational paranoia of having identity cards, so why are you surprised that it's a bit of a shitshow?"

        We are also surrounded by water.

        1. Anonymous Coward
          Anonymous Coward

          Re: Hmm

          >>We are also surrounded by water.

          And turds. Don't forget the Great British turds. World leading. Winners!

          One of the benefits of brexit has been that Britain now controls its borders and has reduced the amount of legal and clandestine entry into the country.

          Only joking! It's a shitshow.

      2. I am David Jones Silver badge

        Re: Hmm

        Nothing irrational about paranoia of a mega everything-here database for everyone, with unclear rules about who would be able to access which data and a general wariness that it would be properly secured. That database was part and parcel of the proposed UK ID card.

        1. Anonymous Coward
          Anonymous Coward

          Re: Hmm

          Just call it a "Voter ID card." The gammons will back it 100%.

        2. heyrick Silver badge

          Re: Hmm

          "Nothing irrational about paranoia of a mega everything-here database"

          <looks at French residency permit>

          <shrugs>

          It's what gives me the right to be here, and more than that, proves my right to be here. The natives have cards like this too, just different because they're not foreigners. But ID cards are just an expected thing ... though in my time here I've only been stopped by the rozzers three times - a random car check, and twice during lockdown (yes, I have the paper that says I'm going to work...). It's really not a big deal, even if I'm now a datapoint on a database somewhere.

          That being said, the application form and the census (that was also done this year) were quite notable for not asking dubious or irrelevant questions, such as "what god do you pray to?". Maybe, just maybe, a little event in the middle of the 20th century demonstrated the dangers of holding too much unnecessary information?

          1. codejunky Silver badge

            Re: Hmm

            @heyrick

            Maybe, just maybe, a little event in the middle of the 20th century demonstrated the dangers of holding too much unnecessary information?

            twice during lockdown (yes, I have the paper that says I'm going to work...)

            The irony of these two statements in a single comment. Its a shame the ID cards dont stop people from travelling through Europe, entering France and then making dangerous attempts to get across the channel. And noting history I would have to agree with the previous poster with- "Nothing irrational about paranoia of a mega everything-here database"

            1. Anonymous Coward
              Anonymous Coward

              Re: Hmm

              Brexiteer> "Our border problems are caused by everyone and everything but ourselves. And the 'sovereighty' & 'taking back control' we keep bleating on about, like rabid sheep, for all these years was just bullshit."

            2. heyrick Silver badge

              Re: Hmm

              "The irony of these two statements in a single comment."

              What? That I have an ID card and that the police... oh, I'm sorry, I forgot. You don't have police that actually police any more do you?

              The guy looked at the photo, looked at me, looked at the form that my employer had printed, and waved me on. Pretty much exactly what was supposed to happen, and probably only necessary thanks to some bloody-minded people thinking the rules don't apply to them.

              1. codejunky Silver badge

                Re: Hmm

                @heyrick

                "What? That I have an ID card and that the police... oh, I'm sorry, I forgot. You don't have police that actually police any more do you?"

                No we dont I agree. But stopping you to see if you have a permission slip to leave your house, that is both freaking hilarious and terrifyingly bad. I think even V for vendetta had a scene of a character out after curfew being stopped by such 'enforcers'.

      3. NXM Silver badge

        Re: Hmm

        Because some authorities misuse power like that as soon as they get the opportunity. Using anti-terrosism laws against people who put the bin out a day early. Or fining people who have to have a piss in a layby using a clause in a law that was repealed years ago. Or fining people for parking somewhere the double yellow lines have long worn away.

        It would take seconds after ID cards came in before some jackbooted microbrained goon from the local council was shouting "Papers! Papers! Schnell, Britisher pigdog!" at people.

        1. Anonymous Coward
          Anonymous Coward

          Re: Hmm

          "Papers! Papers! Schnell, Britisher pigdog!"

          Isn't that what they say when Brit tourist are defecating into burger boxes on beaches?

    2. PeterM42
      FAIL

      Re: Hmm

      "I am not surprised our immigration system doesnt work correctly, it doesnt even know how many people have entered the country."

      SPOT ON!! - Ignore those 19 downvotes. Our government does NOT have a clue about many things, but especially immigration.

      Just remember - Enoch Powell's "Rivers of Blood" speech and look at what is happening in Eire (Republic of Ireland) now.

  4. Julian 8 Silver badge

    Now we know how Rishi and Dummerly could say the immigration figures were dropping

    They are literally dropping out of the system, not the person, just their data

    1. elsergiovolador Silver badge

      Re: Now we know how Rishi and Dummerly could say the immigration figures were dropping

      After all Sunk promised a government of 'integrity, professionalism and accountability'.

      1. heyrick Silver badge

        Re: Now we know how Rishi and Dummerly could say the immigration figures were dropping

        ...while being the exact same party that gave us Truss and... how many PMs and Home Secretaries in the past decade? Not to mention so many cabinet reshuffles (partly as a result of the above) that I'd have to wonder if anybody really knows what post they're in, or if they even care given there's an election coming and they're either going to be out or shuffled yet again.

        Honestly, comptence, integrity, professionalism, accountability...all words I would not use when describing the last decade of governance.

        1. I am David Jones Silver badge

          Re: Now we know how Rishi and Dummerly could say the immigration figures were dropping

          ”all words I would not use when describing the last decade of governance.”

          Oh I definitely would. I’d just preface each word with “no” :)

        2. codejunky Silver badge

          Re: Now we know how Rishi and Dummerly could say the immigration figures were dropping

          @heyrick

          "Honestly, comptence, integrity, professionalism, accountability...all words I would not use when describing the last decade of governance."

          Agreed. And the decade before that too.

  5. ChoHag Silver badge

    > In response, a Home Office spokesperson failed to deny there were problems with the system.

    Well, it's a step up from the Post Office.

  6. t245t Silver badge
    Joke

    What does it run on?

    "I am COS. I am not going to let you leave"

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