Mr Cooper cyberattack laid bare: 14.7M people's info stolen, costs hit $25M Mortgage lender Mr Cooper has now admitted almost 14.7 million people's private information, including addresses and bank account numbers, were stolen in an earlier IT security breach, which is expected to cost the business at least $25 million to clean up. The financial firm disclosed a network intrusion in October, and …
Yeah.
There's two other names that this company has gone by:
Rightpath Servicing (which it still uses for mortgage servicing) and Nationstar Mortgage Holdings.
It changed from Nationstar to Mr Cooper back in 2017. "The company stated that the name change was meant to "personalize the mortgage experience". (WIkipedia)
My response to that was "I wasn't given a choice in the matter- If I wanted a mortgage company as a friendly entity, I would have tried to get on with my credit union for the mortgage.
The complaints I've seen online about this company are absolutely in-line with my experience with them- piss-poor communications, getting the run around with getting them to respond to assistance requests, etc. And that's just the six months I've been with them. It took them twelve days to call me up to tell me that they had my mortgage, and could I please pay them because I'm now 12 days late in payment. (My response: "And who's fault is THAT?! Tell me where to send the money, DAMMIT.") and then the shenanigans with their web site's payment system not telling me that I had put in the account information wrong from my bank. (we had three go arounds on that, and the third time I bluntly said "Look, I'd like to file a bug report with whoever does your web site's programming, because I never got any sort of indication that I had put the wrong information in for payment, that it was rejected, or anything- it just said "payment reversed". it took me near fifteen minutes on the phone to get that information out of them, too.)
You know it's bad when I praise the service I've gotten from JPBankMorganChaseOneWho_did_we_acquire_this_week, and they were... not all that timely in some things. (mostly in the part were I tried to have them take my money in under 5 business days from when I submitted the payment to when it was actually pulled from my account...)
:: gets dragged away from the keyboard and thrown out on the lawn to touch grass ::
Technically it's still Nationwide; "Mr Cooper" is just a dba. Or at least it was while I was still a customer of theirs, according to the paperwork.1
The Cooper in question is Gary, which doesn't make it any better. I've no particular opinion about Gary Cooper, but a mortgage servicer using his name is cringe-inducing. Even as corporate rebrandings go it's impressively tone-deaf.
1As a former customer — we discharged that loan a few years ago — I assume my information was included in the breach. Haven't received any notification to that effect but it's a good guess.
I know them as Rightpath, but Yup. It's the same rotten apple. I'm a current customer, only because my mortgage was offloaded to them without my consent or knowledge until after it happened.
As far as the connection to actor Gary Cooper, that's... tenuous at best. It was a branding exercise, nothing more, and if anything, has made me like the company even less.
And finally, "Nationwide" is an insurance company, not a mortgage company. the old name for it was/is "Nationstar". I wouldn't be surprised if Nationwide had some investments in Nationstar, though...
That was D. B. Cooper;1 this is dba Cooper.
1Actually "Dan Cooper", but then the joke doesn't work.
They will splunk out for 1 year's credit monitoring. Since changing your SSN and name is impractical, the crims will just wait for 366 days then hit the marks.
When this kind of thing happens the free enhanced credit monitoring should be indefinite. Oh, yes, that's much more pricey!
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