Re: And becoming shorter....
Not many contractors want high profits my man. They want exactly the right amount of profit to cover their personal expenses, pension etc.
The rest gets spent on kit to ensure a high quality job and value for money for the customer.
You won't find many contractors turning up to a job with cheap kit. If you do, run a mile as fast as you can...before you hear the clip clop of his horse and the jangle of his spurs. Yeehaaa!
The difference between an expensive contractor with great kit and a cheap cowboy with crap kit can be massive in terms of value.
For example, lets say you have a dodgy ethernet socket in the conference room...sometimes it works, sometimes it doesn't...you have to jiggle it a bit.
A cowboy will take the socket off, trim the cable, re-punch the same socket (because he doesn't carry spares, he orders spares when you ask for them, and you have to wait and have him come back, he will also probably be using that Rolson punch down tool he bought at Maplin 10 years ago which is blunt and was never that good to begin with, he may even use a flat head screwdriver and some shitty snips), put his crappy cable tester on it, wait for the green lights and tell you job done. In and out in 30 minutes, £50...bosh! The socket will work for a while, but will probably start failing again within a month. You'll have him back 5-6 times a year at least.
A more expensive professional will whack his Fluke on the socket and tell you everything about that cable. The length, the signal quality, stability, latency etc etc takes him less than a minute...you'll get a baseline report. He will then take the old socket off, trim the cable down, put a brand new one on (because he carries spares, he has the money for that, no waiting), he will then test the cable again and compare the new results to the original results and will be able to quantify the improvement, if there is no improvement, he will turn his focus to the cable itself checking the entire length of it if possible, maybe even re-punch it into a new slot on the patch panel...he will then test it again, with another report for comparison. This guy might be on site for an hour or two and cost 4 times as much...but you'll know everything about that cable when he leaves and you'll have been presented with verifiable reports and you'll know exactly what he did and why...because his tools gave him more insight into the problem than the cowboy would ever have...moreover, because he has better tools, you can be sure that the connection in the socket is solid and that everything is nicely trimmed everywhere...no jaggy cable ties anywhere, plenty of slack left off the cable to account for shrinkage in cold weather, future troubleshooting etc etc.
Over the space of a year, you will pay roughly the same for both of these guys, but the "cheaper" guy comes with all the inconvenience of a dead socket every 1-2 months and the time you have to wait for parts, for him to show up etc etc...and you'll be none the wiser about why this is a recurring problem.
There is no reason the cheaper guy can't achieve the same result, he may have just as much skill...but his tools limit what he can do with those skills and the amount of information he can give his customer.
As a contractor I want to provide as much information to the customer as is humanly possible so that they not only get a solid, serviceable repair...but they also understand the problem and can potentially avoid it in the future. That's what you pay for...more importantly, just like servicing a car, I want to be able to keep a decent history of what happened and why so that I can refer back to "known good" points in time to help narrow a problem down and get it fixed more quickly because it is easier to determine changes that have occurred since you were there last to find the reasons for new problems.
E.g...that power socket wasn't there last time, have they run that through the same conduit as the ethernet? I whacked the Fluke on and I can see interference now compared the last result from 6 months ago...we better do something about that.
Compared to...
"Eh, green lights are coming on, should be fine".