back to article More and more LLMs in biz products, but who'll take responsibility for their output?

There was barely a beat before he responded. "The simple answer is no," said Jon Sigler, ServiceNow Now Platform senior vice president. The question was whether the workflow platform vendor would take responsibility for the words produced by its newly introduced generative AI technology for HR, IT helpdesk, customer service ( …

  1. Omnipresent Bronze badge

    The monkeys don't care

    about the output. They only care about the input, which is the monkey,

  2. Doctor Syntax Silver badge

    "The simple answer is no,"

    The definitive answer is the one the judge gives if the issue ever goes to court.

    1. Omnipresent Bronze badge

      What if the judge and jury is the AI? At what point does the monkey relinquish control of it's creation? At what point does it stop?

      If we are to hand ourselves over to the AI, maybe we should be teaching it just how bad the monkeys are at literally...everything.

    2. Roland6 Silver badge

      He was being honest and direct.

      Judges will only get involved if some individual decides to risk everything and a no win no fee lawyer (with deep pockets) takes the case…

  3. Pascal Monett Silver badge

    "There is no liability to the model"

    And it has started.

    I've already said that the responsible is the entity who hosts the thingamabob. Something goes wrong ? Sue them. They don't appreciate ? They sue the maker of the thingamabob. That can drag out in court for decades, consumers are not affected.

    There is one basic rule in the French judicial system : if someone is harmed, then the entity responsible for the harm pays. If that entity can find another entity to blame, fine, it pays the someone, then gets reperation in court from the other entity. And so on and so forth. But the consumer gets compensated.

    I've already said this, and I stated that companies would be dragging their feet.

    Well, it has started already.

    Didn't need a Palantir to see that coming.

    1. Doctor Syntax Silver badge

      Re: "There is no liability to the model"

      Other jurisdictions might not be quite so prescriptive. It's interesting in that some vendors, e.g. MS & Alamy are saying they'll indemnify against copyright violations*. It's going to become very messy for a while. It could be a question of deciding who's best to sue, balancing depth of pockets for paying compensation vs depth of pockets for defending the case.

      * I wonder if that's to discourage whoever called up the material that's being challenged turning witness for the plaintiff against them.

      1. Michael Wojcik Silver badge

        Re: "There is no liability to the model"

        Other jurisdictions might not be quite so prescriptive

        Well, yes, by definition. France has Civil Law; many others use a Common Law system. While the differences between the two are more complex and subtle than how they're often caricatured, common law relies more heavily on precedent and thus is less prescriptive.

        And, of course, many places have competing jurisdictions. In the US, we often get conflicting decisions among lower courts, among states, between states and Federal courts, among districts and circuits. Sometimes these are eventually resolved by SCOTUS, but often they aren't; and often decisions by SCOTUS don't provide entirely clear tests.

        I agree that it's very difficult to predict how questions of liability will work out.

  4. Howard Sway Silver badge

    It's your own fault you trusted us

    "Vendors will ensure that customers 'own' any downstream issues arising from errors by including appropriate words in end-user license agreements," he said.

    I can see how this might go. Share price of companies using LLMs goes up because fashionable. LLM tells customers to do something damaging. Company fights liability claims because EULA. Customers leave en masse because company is irresponsible.

    We can but naively hope that companies will still be liable for their actions, whether they were performed by a computer or an employee.

    1. Michael Wojcik Silver badge

      Re: It's your own fault you trusted us

      Customers leave en masse because company is irresponsible

      Nice thought, but let's be honest: this very rarely happens. And sometimes the customers of the company aren't the ones harmed – take Equihax, for example. The people whose data was exposed by the breach were consumers, but they weren't the customers; lenders are the customers, and they Didn't Give a Fuck.

POST COMMENT House rules

Not a member of The Register? Create a new account here.

  • Enter your comment

  • Add an icon

Anonymous cowards cannot choose their icon

Other stories you might like